About Business
For professional Car Repair care in Litchfield Park, AZ, Surprise, look no further than Wilhelm Automotive. Their team excels at delivering top-tier results for Auto repair shop, Auto air conditioning service, Auto radiator repair service and related Car Repair needs. Their customer-centric approach has earned them a 4.8/5 rating based on 1264 pieces of feedback. They have become an integral part of the Litchfield Park, AZ community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Surprise, Wilhelm Automotive is ready to assist with your next project or repair.
Google Reviews
Jessica Brice
★
☆☆☆☆
7 months ago
Don’t come here if you would like friendly service. It was clear neither person I encountered today liked their jobs. Came in at 9am asking if there was anyway they could check out my car and diagnose why my seat wasn’t working. The lady with short hair and glasses clearly woke up on the wrong side of the bed. She said “do you expect to leave your car here all day?” in a very demeaning tone. I said no, if possible I need my car back by 2pm. She said “that’s not how things work here. We have appointments to take care of. You have to leave your car here all day”. I understand that I didn’t have an appointment and that it was unlikely they could get my car done in the timeframe I was needing but there’s a certain way to talk to people. I was also confused because Kent had just told me an hour prior that it would take about 2 hours to get my car looked at? Regardless, won’t be coming back. Sucks because this place was recommended to me but clearly customer service is not priority with some of their employees.
Joanne Futcher
★★★★★
5 months ago
They fit me in to their schedule to leave my car in the afternoon for an oil change. When as a long time customer I asked about any discounts the receptionist mentioned th $10 off for regular oil change & less $15 for the synthetic oil change. When it was time to check out they honored that quote and got me out the door shortly after 4.
Andrew Davis
★★★★★
2 months ago
Have had many services here over the years. Mechanics in my family have always said the work was good when they looked at it. Got an appointment recently and went to the wrong location, they honored it and did it there right away
Kim Crowell
★★★★★
6 months ago
We have taken three of our vehicles here and have received the best, most honest service. Most recently my husband took his truck in for general maintenance and told them his brakes were squeaking. They let him know his brakes are good and don't need replacing. Probably some dirt got in there. I swear if we took the truck somewhere else they would've said he needed new brakes. Appreciate the honesty! Highly recommend.
Fritzgerald Kinney
★★★★★
3 months ago
Busy shop checked in made an Appointment provided contact details and description of problem. They followed up with a digital inspection report with pictures of vehicle and provided a summary report highlighting problem areas and required service areas. All in all communication was good, they found the problem with Exhaust System and now the car sounds and runs the way it used to 😁. I'm satisfied besides MVD has them listed as a service provider for failed vehicle Emissions inspections. 👍🏼
Priscilla Melton
★★★★★
3 months ago
Had these folks fix our daughter’s 2013 Honda accord. It was just done 12/5/25. The car would sporadically not start and we just never knew when it was going to happen. The car was fixed with fast and reliable service. I will be a returning customer.
Isabel Felix
★★★★★
a month ago
We have taken our vehicles to this location for the past 8 years for service. They are always very professional and knowledgeable. They provided a detailed quote with pictures included and provided efficient service.
Hev G
★★★★★
5 months ago
I took my car here for an oil change appointment back 9/26 and had the most pleasant experience. Kent and the other gentleman up front (I didn’t get his name I’m sorry) answered all my questions and communicated every update with me while I waited in the lobby for the oil change to be done. They informed me of recommended services but were not pushy about it and I appreciated that. It started raining heavily that morning so when the car was finished, they parked it up front by the entrance so I wouldn’t get rained on as much. The place is ran well and all staff are so professional. I will be coming here from now on. Thank you!
Myla Houle
★★★★★
3 months ago
My Lincoln Nautilus dash was showing that my battery was low. I tried two places; one did not have the battery I needed; the other had the battery but was not equipped to install the battery since it was quite complicated. They suggested I needed a full service station. Very distressed and worried, I drove into Wilhelm Automotive and asked if they would please take a look to see if they could help me. They immediately looked under the hood. They had the battery on site, they arranged for someone to install it, and I was out of there within the hour! I believe Ken was the gentleman who I first talked to and explained I didn't know what to do. He was so kind and considerate and said they would take care of me. I am so grateful that I found them and was given such exceptional and caring service.
John Ustick
★★★★★
2 months ago
These guys and gals are great! Super flexible when I ordered tires to be delivered and installed, additionally I needed an oil change, and a battery check. They did it all and kept me abreast of the tire delivery. Great job. BTW, Kent is awesome!
A
★★★★★
5 months ago
WILHELM IS AMAZING! I took my Jeep to Walmart for an oil change and they messed it up. I drove to work 40 min from my house and things started to go wrong, my car had no oil! I called Wilhelm seeing as they have so many good reviews and were just down the street, now I see why! They advised me on what to do and took care of my car promptly. They worked me in and made sure my car was done so I could pick it up after work. I greatly appreciate their customer service and general kindness! I would gladly drive 40 min for them to work on my car in the future!
Israel Resendez
★★★★★
a month ago
Once again the guys at Wilhelm in Litchfield did another FANTASTIC job on my Audi. They made all the requested repairs AND saved me quite a few dollars in the process. I've brought several of my vehicles to Wilhelm in Litchfield & will continue to do so. Thx much Wilhelm!
Todd L
★★★★★
5 months ago
I've been taking my 2012 Ford F150 with 405k miles to Wilhelm for several years now along with my sons 04 Ranger. They have great service and fair pricing. Every repair is completed timely and without having to take it back because the repair didn't fix the problem. I would highly recommend using Wilhelm for your car and truck repairs. Kent and Jackie as well as all the mechanics are first class. Thanks for all the help over the years. Thanks Todd
Alysandra De Chavez
★★★
☆☆
3 months ago
Came here from positive reviews. Got serviced for an oil change and a tire rotation which was also noted on the invoice. I dropped my car off at 9am and wasn’t ready til 2pm. I checked if my tires were rotated but they weren’t, since I have a rim that’s scuffed and it was still on the same side when it was dropped off. I wasn’t gonna point this out since my car spent 5 hours at the shop.
Becky Donithan
★★★★★
2 months ago
From start to finish I couldn't be happier with Wilhelm Automotive!!! Easy making an appointment and was able to get may car in soon, Friendly office, extremely knowledgeable , and did a great job fixing my car!!! I have total trust in them!!! Would highly recommend!!!
Steve Dominguez
★★★★★
2 months ago
Once again off to Wilhelm for some repairs on my Ram. I can have my vehicles repaired at hundreds of repairs shops. I always feel I get good value for my money at Wilhelm Automotive. The biggest reason for returning to Wilhelm is trust and honesty. All the staff are friendly and very helpful.
Rich Holland
★★★★★
3 months ago
I needed an alignment and went here on the recommendation of a friend. Service was fast, courteous, no-nonsense. The technician did a quick test drive, pulled it in to one of the bays, and went to work within minutes of my arrival. They provided a clear report of the inspection they did, and performed the service that I requested. Price for the service was reasonable. They didn't try to upsell me on anything, nor did they find any mysterious "problems that need urgent attention," like some places do whether you really have any problems or not. I'm generally skeptical of chain-type service centers; but my experience here was good, so I'll probably visit them again the next time I need service that I cannot do myself.
Matthew McCoy
★★★★★
a month ago
Wilhelm Automotive did an outstanding good with my Cadillac CT6! They actually showed me everything they were gonna be working on and gave me a quote same day. Made appt and they had parts ordered n ready the day I dropped my car off. I thought it'd be a 2day process but they called right before they closed, saying my car was ready! Appreciate the great customer service, speed, convenience and military friendly discount. Thanks again! - Matt McCoy
Debra Hennesy
★★★★★
a month ago
Wilhelm was recommended by family & friends for being super trustworthy…& they truly are! Easily could have “upsold” & charged us for extra labor more than once…but they even fixed something that ended up being relatively minor & charged us next to nothing! Everyone is always super friendly & they get everything done in a timely manner. Their fees are reasonable (& a little higher than we might pay elsewhere for certain things, but totally worth it). I’ve even been encouraged to use a coupon with a larger than expected bill. We’re clients for life!
Steven Harris
★★★★★
11 months ago
Well, we had a car breakdown in the middle of a rainstorm at O dark thirty. I researched a few places hurriedly and went and picked my girl up and got her safe and out of the rain. Their reviews looked great so off we went. We got there and Ken was very personable and listened to me intently. I liked what he was saying and he also had a towing service that they worked with. We called the towing service and had the car brought in. Ken checked it out and gave us the rundown. It was a fair deal and he said they would have it fixed by the close of business. True to his word it was fixed right the first time. It was repaired in a timely manner so minimal work was missed and we were very happy with the end results. I will go to his auto repair place for all my needs in the future.
