AA Automotive

Mary Calhoun

★★★★☆

11 months ago

This was my first time here and I was very impressed. Honest, friendly, don't try to up sell on BS, prices are very fair. I will be back for any of my automotive needs. Highly recommend.

Mac Earle

★☆☆☆☆

Edited a year ago

DO NOT TAKE YOUR VEHICLE HERE!!!! They had my truck for two weeks. Returned my calls one time and told me the engine was basically unrepairable without extensive work being done. When the truck was dropped off it was having transmission issues and did indeed need a new transmission. However I spent 300 dollars for them to have it not running, battery dead, and nothing repaired. I literally paid 300 for them to make it worse. I had it taken to a different mechanic that had it running for less than 500 dollars and explained that this shop simply didn't know how to remove the plugs. At one time they even stated it could need a engine rebuild resulting in over 10 grand for everything. As I stated it did need a new transmission, however, they repairs that they walked around whether not knowing what they were doing or being dishonest was unacceptable. I live out of town and my son is in school down there so I can only assume they were attempting to take advantage or are simply incompetent. My truck was also repaired in 2 days at the other shop. They had it two weeks and made it worse. This is as honest and the only review I've ever left for a company. Just don't take it, thank me later. Just an update...the mechanic I took it to back in Georgia said they broke three plugs off not knowing how to properly get them out, somehow killed a new battery and now the truck is running fine. Seriously don't take your vehicle here. In response.... Ther three plugs y'all broke trying to remove them were repaired by a mechanic that knew what they were doing. No chemicals needed to be ran through the engine. You simply did not know what you were doing. The mechanic here removed all three and replaced the others in two hours and it was a fraction of your cost. He explained that you guys either did not know what you were doing. Were unfamiliar with how to remove the part or just trying to rip us off. I personally feel that you guys are just incompetent. I don't think your crooks but definitely inferior mechanics. Like I said the transmission was shot. However there truck engine was repaired and all plugs replaced for 700. It was only 500 to fix what y'all messed up. The truck runs fine with no compression issues. I think it would be fair to say you just didn't know what you were doing. Ther other mechanic had it repaired explained diagnosed and finished in a day and a half. You guys had it for two weeks. Your just bad at this. Sorry. In the future I would just hope that you tell the customer up front your not really good with serious mechanical issues and you don't want to waste their money or time. Two weeks you had the truck and managed to break three plugs off trying to remover them. Told me you would have to flush it with chemicals and all kid of things. The mechanic here had them out in one hour without and of that. Your just not very good. Be honest next time. Stick to oil changes and tire rotations. The mechanic heres exact words were "whoever started this has no clue how to work on this engine. Like I said it's running just fine now. No compression issues no misfire. And all plugs were replaced with one piece so it won't happen again. Like I said just be honest w customers and say your not qualified to work on things so they don't waste time and money. The truth is the facts and the facts are that you did a bad job.

Levi Iyigun

★★★★★

a year ago

After going to multiple mechanics who couldn’t even figure out what was wrong with my car, AA Automotive diagnosed and fixed the issue quickly. Honest, skilled, and reliable—highly recommended.

Christopher Moore

★★★★★

3 years ago

Needed some work done on my car that turned out being a lot more than I was expecting, so I needed to get things going. From start to finish, AA was responsive, filled me in on everything they could, made sure I was well informed and even gave me a better rate than any other place I had gone to. Not only are they friendly employees, but they provide quality work. My wife has gone here for years and she has had the same experience. Even after they repaired my car, I had come back and they helped me re-secure a piece to the bottom of my car free of charge.

Alexander Biega

★☆☆☆☆

a year ago

❌ Highly not recommended. BS'd me and was rude. When I came for my appointment, nobody greeted me for 5 minutes. Nobody was at the front desk, people walked by me. My legs got tired so I sat down. Some old guy walked in and was he was seen 2 minutes later, BEFORE me. The old guy customer had been talking to the person at the front desk for about two minutes when I decided to leave. I walked out and made an appointment at AJ's auto care, which is 2 minutes away. 😎 When AJ answered the phone, he knew what my likey problem was right away (failing brake light switch). I gave him the exact exact same information I gave AA automotive. But unlike AA automotive, AJ knew what was causing the problem without me having to suggest what was wrong with it. The person who answered the phone at AA automotive tried to make it seem like it was a bigger job, "I've been doing this for blank years, I've never heard of xyz causing abc problems." He really tried to muscle me 😂 The funny thing is, I knew what the problem was because it's 2024 and the AI search result at the top of my well-worded Google search told me the list of possible problems. I narrowed it down using common sense. I may not be a car person, but I am a smart person. ✌️ So basically after seeing two red flags, I decided to play it safe and not wait for the third. It's like a first date, why wait for things to get worse? Also I will update this review if it turms out AJ and the AI were wrong. And if they are right, I will definitely be adding to it because AJ will have saved me probably $600 to $1,200 at least. I'm going to include a receipt of what AJ charges me too. AA automotive doesn't have many bad reviews. However, a first impression for me is everything. Always vote with your wallet folks.

Shea Lyons

★★★★★

2 years ago

I had a great experience with AA Automotive! I needed some work done and they got me in a few days later and changed my drive belts the same day. Harrison, who helped me out, was very sweet and transparent when it came to my vehicle. He explained everything even though I have no idea about anything related to cars. My job was about a mile away from their company and he made sure I didn’t miss any work, so he drove out to meet me every time! After I got my car fixed, I heard a flapping noise and thought something was wrong, so they immediately told me to take it back to see what the issue was. Turns out, it was a sticker flapping on my tire, so nothing wrong with my car! Overall, my experience was awesome and I recommend them for your car! 10/10 experience!

Lindsey D

★★★★★

5 years ago

Very friendly, honest, and fair guys! I've been living in Jax for just over a year and had trouble finding a mechanic that wouldn't rip me off. They took the time to explain everything, didn't over charge, and didn't try to sell me something I didn't need. Great experience overall, and I'll continue to give them my business. Highly recommend!

Brian Magazu

★★★★★

3 years ago

Started going here four years ago when I ran over a nail nearby. They patched it in a few mins for like $25, and I was on my way. Been going back ever since. They aren’t always the cheapest, but consistently fair priced and reliable. Stopped in for an oil change today. They fixed my loose battery cable and filled, rotated my tires (bought from them) for practically nothing. Good folks. Good shop.

Shan J

★★★★★

3 years ago

Excellent customer service. The labor is worth every penny because they are 100% honest, experienced and trustworthy. I haven't taken my car anywhere else in the last 8 years.

Joseph G

★★★★★

7 years ago

The best Auto shop experience I've ever had. I purchased a used car from a private seller who had bought it from AA. After a major part failure I brought to them who I had found out had been working on the car since it was new. I've brought my car there for everything since. Professional and courteous customer service. Fair pricing and good communication from the management. I have never felt mislead or cheated. Best shop in town!

Ash CH

★★★★★

3 years ago

I'm new to Jacksonville and my stepfather always take care of my car issues. My engine was overheating and I didn't know why. I took a chance of going to AA Automotive based off the reviews. I'm glad I did. Not only did they fix the issue but Sam kept my stepfather up-to-date. In addition, they brought my car to my place!! Great service and honesty.

David Puschak

★★★★★

2 years ago

my experience was great, with friendly treatment to very fair prices. being from out of state, you always expect the worst. honest guys, I readily recommend AA Automotive, thanks again

Mubeena Ahmed

★★★★★

5 years ago

We have dealt with car repair places in NJ, TX and KS and have found AA Automotive in Jacksonville, FL to be the most honest and reliable car repair place we have ever dealt with. They recommend work based on what is really needed, not like dealers or other places who do so just to make money. On top of that, they are extremely reasonable! Although we don’t live in Jacksonville, our daughter and son-in- law do - my husband calls from TX and speaks with Joe in the shop who he really trusts for his honest assessment and help for their cars. Wish we could give them higher stars for their service! Thank you Joe!

Chris Williams

★★★★★

4 years ago

Had some work done last July, after putting 3k miles on it, the harness melted again from heat. The owner honored his warranty and fixed it and did not charge me for parts or labor. There was nothing wrong with their work prior other than it getting to hot. What speaks volumes to me is they ACTUALLY honored the warranty that so many claim to have. With that said, they have gained my future business.

lucy foster

★★★★★

6 years ago

I have been loyal to the dealership for years, until my concerns about how my car drove went unresolved. I am THRILLED that I took my car into the team at AA Automotive. My service adviser, Harrison, took me for a ride along in my car to determine what was causing my issues. In just minutes, he knew exactly what needed to be done! I am so impressed with the entire team, my car, which has 92k miles, drives like a brand new car! All the work was done on time and at a fraction of the cost at the dealership. I will never return to the dealer for work after such a wonderful experience at AA Automotive. No hassle, no stress and such a friendly place!!!!!!!!

Janny O

★★★★★

6 years ago

I can’t find the words to thank these people. Our car broke down on our way back from Florida to MA and we found this location. We had to stay around for one day, they drove us around until they made sure we found a safe place to stay. They were so nice towards us and their sister is a lovely lady, the next day they fixed our car, first thing in the morning. Thank you for everything God bless you all! Great price🥰

David Carlson

★★★★★

16 years ago

Joe and the team at AAA are the best mechanics I have ever brought my car to. They are honest, and know what they are doing. Everything they have done on my and my wife's car has been first rate, and they are very reasonably priced. I used to get multiple estimates, now I just call Joe and go from there. If it's a larger job, I'll still call another place - but that's more for me to get a warm fuzzy, because nobody can beat their prices, and I honestly won't trust anyone else with my cars now.