About Business
AAA - South Square brings expert Car Repair solutions to the local community in Durham, NC, Durham. From Car repair and maintenance service, Auto insurance agency, Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Durham, NC appreciate their attention to detail, leading to a consistent 3.8/5 rating from 527 reviewers. By focusing on the specific requirements of the Durham, NC area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Durham, NC and beyond.
Google Reviews
eric hofmann
★
☆☆☆☆
Edited 2 years ago
I would HIGHLY recommend NOT using this place. Wish I could give a negative star. An electrical component went out on my car and this shop was the closest so I took it there. When they told me the problem we asked them if they were able to handle the job and they assured us they could. Over two months later and horrible communication while ordering wrong parts the car is still not right. Careless work with dirty/oily fingerprints on interior trim. Trim pieces broken and not put back properly. Missing knobs on control panel. Dealing with this place was an absolute nightmare. Awful customer service!!!! Again, please don’t take your vehicles here. After they returned the car to us there were lights and some electrical components not working properly. The AC would only work in park and not drive. After we told them that this was not how it was when we dropped it off they said there’s nothing they can do for us. the steering wheel was a good bit out of alignment from then pushing the car in and out of the shop with it off and them forcing the steering wheel. After we told them that the alignment was off they said they didn’t touch the steering wheel but there were missing cover pieces from the steering wheel when they went in there to do work on the wiring. The people working here are liars.We ended up taking it to the dealership and they went through it all and determined that there were two plugs that AAA put in the wrong spot and that this was causing all these problems. At first AAA would not respond and then after having our lawyer contact the store owner we finally got it resolved after a month or two. AAA finally admitted they were wrong and agreed to pay the bill from the dealership. Just when we thought everything was over the first check we received from them wasn’t the full amount we agreed upon. it wasn’t for awhile after that we finally got the second check. From when my car went to their shop untill we got the final check was about a half of a year. Again, please try to find another shop to take your automobile to.
Eden Jones
★★★★★
a year ago
I love the staff at AAA. Tiffany is especially helpful. Prices seem very fair and work is done quickly with excellent communication. I get all my car work done here now.
Deborah Swinton
★★★★★
2 years ago
I took my car to have it inspected today however , I thought my appointment was at 11am but I had made it for 10:30am. Mike was very nice and told me that he would fit me in today. This was very important because I needed to get my registration sticker. Mike was able also help me with an urgent problem that needed to be taken care of right away. This was done in a timely fashion so I didn't have to wait very long. He also gave me a very useful tip that I will be using with my truck. I find that Mike is very courteous, professional and patient. I like this AAA location on Westgate in Durham. They always make me feel like a valued customer. Thanks Mike.
Lyla Yang
★
☆☆☆☆
a year ago
No car lights on before the appt and left with ABS and BRAKE lights on. (They told me they didn’t want to stay longer and get my car fixed in response to the lights that turned on.) Went to get rear brakes replaced. My appt was at 10AM didn’t pick up the car until 5:30PM (after closing hours) Apparently the lights that turned on after the service they performed on my car was NOT their FAULT. Then trying to charge me to get the issue fixed. If the part was broken prior to my appt with them, my lights would have been on already. They’re at fault but don’t want to take responsibility for it. Not only that, clampers come with bleeding the brake system. But they charged me a separate $150 for a full brake fluid flush. Went home and checked, the fluid was very yellow and dirty. New brake fluid should be much clearer like oil, DONT EVER GO TO THIS LOCATION
John Dinyari
★★
☆☆☆
Edited 6 months ago
Waited in the heat two hours for a tow truck. It didn’t show. Called to check and was told it would be late - no kidding. Most people would be courteous enough to call before they were actually late not past the ridiculously long time promised. AAA has gone down hill. Members over 20 years. Looking for alternatives
Che-Chia Hsu
★
☆☆☆☆
a year ago
My car couldn’t start so I requested roadside assistance which provided me excellent experience. However, after using roadside assistance from AAA, my car ended up at the this place where AAA app suggested for me. The ability of diagnosis for the my car issues at this place is extremely poor. The lady who work at the counter said she will charge me $75 before tax for car diagnosis except for examining battery. After this diagnosis, they said they can’t find any problems about alternator, starter and battery. The lady said you have to pay additional $150 for master diagnosis, which means I could pay $225 before tax for only car diagnosis and even possibly still can not find the problems for my car. This lady and technicians here just completely show their incapability. You just feel extremely disappointed at this place when you know this lady just wanted to rip you off. I don’t even want to provide one star for this review if I could’ve chosen no star.
Carl Nicholas
★★★★★
a year ago
Thank you to the AAA technicians, particularly Garrett Moon. Not only was he patient explaing all the electrical problems with the car, but he also drove me to get my replacement battery which was under warranty! To top it off, he got me home safely during the flooding causes by Hurricane Helene! The fixed the car, and had amazing service!
Zachary Bass
★★★★★
a year ago
I recently purchased a car from a dealership that turned out to be a lemon...i was pretty stressed out from this. they ran some tests and told me exactly what was wrong with my car. The guy who did my intake(Steve) was very kind, compassionate of my situation and informative of the process, as well as the associated cost for the diagnosis, and the ballpark cost for the repairs after the car was looked at. I will say, it was pretty expensive to get my car looked at 😂😅 but I'll say the information I got from it was priceless. Thank you AAA and Steve for helping me navigate through this tough time! 🙏
Adrienne Ordoñez-Neri
★★★★★
a year ago
I called prior to going to make sure I’d be able to be seen today. I just needed an alignment. I spoke to one guy who told me since I’d be a walk in, my car would be done in about 3-4 hours. I expected that since I didn’t have an appointment… totally fine though! I called again just to ask if they had a shuttle available since my car was quoted to be there for 3-4 hours. I spoke to Tiffany who said she’d take care of me and would be able to get my car in and out within 1.5 hours. Tiffany delivered and my car was actually ready in an hour— 61 minutes to be exact! Great customer service! My first time there and I’ll definitely be going back!
Eve Melbouci
★★★★★
a year ago
Can’t decide whether I love the service or the people more. Service was 10/10. My car wouldn’t crank over the weekend, towed it here on a Sunday, got a call from this place first thing Monday morning, and got my car back good as new Tuesday afternoon. These technicians are absolute wizards. People were 10/10. Super knowledgeable, super friendly, and super funny. They were very responsive to all my (and my dad’s) calls. Communication was always there and couldn’t be clearer. The guys working in the back have a true gift—I’ve never seen such a high level of expertise. Special shoutout to Mike. I live in this area all by myself, not knowing a thing about cars, but Mike really felt like my Durham dad. He held my hand throughout this entire process and I’m forever grateful. Much love to this place and the people <3
Christian Guy
★★★
☆☆
a year ago
Mike schaedal and Garrett are great! Customer service is top tier. On another note, I went to have my car fixed and instead of diagnosing the root problem ,all at once, thereby charging me one diagnostic fee, they got my car “barely running” and told me that in order to fix the root problem we would have to fix all these minor issues before addressing the ROOT cause. This could have been communicated the FIRST time. I’m used to mechanics diagnosing things all at once. Not letting me leave the lot with issues then having me come back and leave my car for DAYS. Most people have jobs and can’t leave their car for weeks at a time. Otherwise they are very sweet people, but I need my services to be transparent from day 1.
David Glackin
★★★★★
7 months ago
Absolutely amazing crew here who went above and beyond to help me out and get my car fixed way faster than I could have ever expected. I will only be bringing my car here from now on. Steve and Garrett are amazing people!
Jerry Cates
★★★★★
9 months ago
They are amazing people/ company . I think Everyone should go there to get there vehicle serviced. And the young lady Tiffany that helped me at the front desk is a complete joy and Has amazing customer service skills . They made a bad day great again. You will not be disappointed in the slightest I wish they had more stars to give. they would definitely get them all!
Jacob Stocks
★★★★★
a year ago
Easy scheduling, quick and effective service, great customer service. Had a nail in my tire that was patched and avoided the cost of replacement. Provided multi-point inspection that identified need for new brakes. No obligation or pressure to complete service, but I gladly called and they had next-day availability. Was in and out under an hour and a half with new brakes. AAA membership discount on repair labor as well! Will be returning for any future service. (Service on 2013 Toyota Highlander)
Clarinet Rum
★
☆☆☆☆
6 months ago
Scheduled a state car inspection. Went there, gave them keys and registration card, and after half an hour they told me they couldn't do the inspection because "their tools aren't functioning" and told me to reschedule to nExT wEEk. This is clearly nonsense, because if they really couldn't do the bare minimum of car inspection, they wouldn't be able to do anything at all and they could just shut down right away on that day. This place treats customers like they are stupid. Wasted my entire morning.
Robin Stevens
★★★★★
7 months ago
I have come here a few times to get International Drivers Permits over the years. In the past the customer service has been fine, but not great, and as others have said the wait can be so long. This visit was amazing and it was because Ebony at the customer rep desk, was so sweet, kind, funny, and efficient. It helps that I didn’t have to wait in line (the ability to set appointments would be nice), but I would have been happy to wait if it meant getting the service I got from her. It’s a shame that I only need service here every couple of years, because I would love to interact with Ebony more often!
Felicity Pincock
★
☆☆☆☆
6 months ago
DO NOT BRING YOUR CAR HERE! Extremely dishonest, unethical, and incompetent. Had my car repaired incorrectly, which ultimately led to engine damage. I’m now forced to either replace the entire engine or total the car. What should have been a simple fix turned into a complete nightmare. Please save yourself time and money and take your car to someone who is honest and knows what they’re doing. AAA failed to take responsibility for the damage to my car and has thus cost me thousands of dollars.
Jim A
★★★★★
2 years ago
I ran over a 4x4 (think deck post) and it ruined two tires on the right side of my car while driving on Interstate 85 in North Carolina on my way back to Virginia. It took the dispatcher quite a while to get a location for me, but eventually service showed up. A very nice fellow who, unfortunately, forgot to check the rear right tire. As a result, we drove 35 miles to the AAA service station dragging a flat rear tire that ended up dissolving into rim by the time we arrived at our destination. He pretty much accepted full responsibility and JIM STEWART, facility manager at the station at 3505 Westgate Drive, Durham, NC was fantastic. I called him constantly and he was very receptive and even helped lead me through the beginning parts of the damage claim. This was handled fairly and quickly. AAA paid for a sizable chunk of the fee, and I was surprised and pleased. It was a good experience.... after a really bad one.
Andrea
★★★★★
3 weeks ago
Went here to get my international driving permit. I I didn't have an appointment but fortunately there wasn't a line. I recommend you have your picture taken here since it only costs $12 (compared to Walgreens which charges around $17 iirc). The permit was issued on the same day and the whole process of getting it lasted less than 15 minutes (without having my picture taken on site). Girl who processed and issued my permit was nice and friendly too 👍🏼
Edorta
★★★★★
3 weeks ago
Awesome service for International Driver’s Permit. Called and they offer photo service too, so if you don’t have a passport photo, it’s $10 on top of the $20 of the driver’s license. I was in and out in just 5 minutes and personnel is very kind.
