AAA SW Las Vegas Auto Repair Center

Moises Reyes

★★★★★

7 months ago

I took my car in for an alignment and I want to give thanks to the technician David Ochoa for explaining the alignment procedure and did a great job in making it right. Thank you Jovan and the service advisor Robert Gushi for great service I will be a returning customer.

Adam Johnson

★★★★★

7 months ago

Always take good care of me here. They go above and beyond to help you. Jovan, the store manager, is awesome. Will not take my car anywhere else from now on. Five star service!

Laura B

★★★★★

a year ago

Great service all the way around. My usual mechanic couldn’t look at my car for a couple weeks… I’ve used AAA for oil changes/roadside assistance, and decided to see if they had any sooner availability. Robert took my call, he was extremely helpful and patient as I summarized the issue. He worked on several estimates based on what I told him and said I could bring in the car the next AM. When I arrived in the AM I was met with great customer service, Ken was very friendly and knowledgeable. The car was fixed the same day and they even offered me a ride to and from, so my husband didn’t have to leave work. Wonderful service at this branch… will be ditching the old mechanic and coming here for any future needs. Thanks again!

Justin

★☆☆☆☆

10 months ago

Don’t come here even if you have AAA. The quality of service is nothing like the roadside assistance. A terrible pothole left by construction cracked my front axle. I came here to get it replaced. A month later the differential disconnects from the front axle and I am left stranded in the middle of the road. They fixed it for free, but after some time it has started to make rough whooshing sounds. They used cheap parts or they definitely did not fix it correctly. Go somewhere else.

Clarence Fleming

★☆☆☆☆

3 months ago

called for appointment the next day at 9:00 the kept the car 6hrs a.d so I called to find out status. They never even started on my car.

Michael Joyce

★★★★★

7 months ago

The folks at AAA SW LV Auto Repair are fantastic. From the Front Desk to the man who hands you your keys back. They are Aces.

A W

★★★★★

2 months ago

Evaluations you can trust to make inform decisions and stay safe! Excellent service every time!

Gregory C. Williams

★★★★★

4 months ago

AAA Auto Repair did a great job on my car, I will go to them again.

Stefan Kudla

★★★★★

a year ago

I had a great experience at the AAA SW LV auto center. No time was wasted when I was doing some proactive maintenance on my car, and the team here was able to get some routine maintenance done along with replacement tires all in the same day. Shout out to them s they were quick to order the tires the morning of my appointment and get everything done. Looking forward to my next service appointment here.

Nancy Fodor

★★★★★

a year ago

I have been extremely happy with the service at AAA Southwest Las Vegas auto repair. When my drivetrain needed replacing, they did the work for about half what the dealership wanted using GM parts. Most recently, my oil pressure sensor went out and they were able to get it fixed same day. They are very easy to work with and keep you informed of the progress on your vehicle. I have already recommended them to my friends, so I might as well recommend them to the public.

Resort Help

★☆☆☆☆

2 years ago

My car wouldn’t start. I knew there was an issue with one of the sensors. I have AAA so I had my car towed to the AAA Southwest Center in Las Vegas. The tow truck guy was awesome. I felt that AAA was a trusted name in the industry, so I felt comfortable bringing my car there even though it’s being towed. I called before having it towed there. You just don’t have your car towed to a service center without calling. The guy who helped me at the counter was very condescending asking if I called first and I was like yeah of course I wouldn’t just have my car towed to a place without calling first then he wanted to know who I spoke to. I didn’t remember. I didn’t think it really mattered. The guy I spoke to on the phone said to just bring it in. I explain to the guy at the counter what the issue was. He took notes as I was explaining. He said OK and asked for the key to the car and I got a courtesy ride home. A few hours later the guy calls me and starts telling me that I need to have the fuel injection, throttle body replaced, and the mass air flow sensor. My question was how much? It was $1,296. I said I can’t do that right now. His answer was apply for a AAA credit card. I ignored that and said that I am going to have the car towed back home. He wasn’t helpful at all when I went back to pick up my car. I paid for the diagnostic check and I asked a few questions about any other solutions and of course he said no you have to have them replaced. When I got home, I started watching YouTube videos on how to fix my car. The first thing they suggested was cleaning it apparently nine times out of 10 when your car isn’t that old cleaning it will have it running again. My car is only three years old. I have a Toyota Camry. So my brother and I cleaned the sensor and throttlebody and now my car has been running. I’m really really really disappointed in the AAA service center here in Las Vegas. Thanks Ken.

M M

★★★★★

a year ago

Wow oh Wow we’ve not ever had better service in our liiives! The tow driver was so super nice and friendly when he picked up our car. And Kevin is stupendous at his job! Give him a bonus or something immediately! The communication was so on point the entire time. I’ve not ever felt so comfortable with a garage having my car so long. They were quick and efficient! We will only be taking our cars to AAA’ auto shop on Rainbow the remainder of the time we live in the city. Thank you so much to the tow drivers, the mechanics and all the staff at this AAA auto shop! Especially KEEEVIN! (Home alone mom’s voice) haha! They made our Holidays so much more enjoyable and relaxing. Happy Holidays to AAALL! ❤️

Tsehay Desta

★★★★★

2 years ago

The guys over at AAA auto repair on Rainbow, Ken, Jovan and Gabe are by far the best guys in the business. My vehicle is completed in a timely manner and with great customer service. I cannot speak highly enough about this place.

TS Pro8 (TSPro8)

★☆☆☆☆

11 months ago

I was shocked when they quoted me a staggering $2,000 to repair my LX470. Frustration set in as I realized I would have to tow my vehicle to another shop, where I could get the same repairs for only $300. To make matters worse, they still expected me to cough up $200 for a diagnostic that ended up being utterly pointless. It felt like I was being taken for a ride!

Primas White Jr.

★★★★★

a year ago

I was sad to know AAA was so close to my home and I never knew this service was available to us. We’ve been members for quite some time now and knowing my car can get great service now has made life easier. They worked hard to met our needs and kept us informed. I dropped off the car they took me home and when they finished they picked me up. That’s service. Thanks AAA

Jonathan Cable

★☆☆☆☆

a year ago

Came in to get some brake work done. There were scratches on my roof after they returned the car to me, like something had been set on the roof and then dragged around. They didn’t take responsibility for it and stopped returning my phone calls after they had initially said they would review security footage and get back to me. Guys seemed nice at this shop, but with this being my first experience, I wouldn’t go back or recommend the place.

Kimberly clark

★★★★★

3 years ago

I booked my appointment online, then got a call from them, confirming and needing to change the date by one day, no problem (holiday week) I went in for oil change and inspection, as Toyota was now charging $70 for conventional oil change, ridiculous. As I was there, I noticed some bad reviews on google…ruh roe, so I asked them about it and they were aware, and told me there’s a new manager now and all is good… I had read good reviews about him. So, I waited in lobby, and within a reasonably short time waiting, my car was done, and inspection completed. They didn’t try and upsell anything and told me my car looked great (2001 Camry), which I already knew:) but was glad they didn’t try) so, for my first experience there, was was very pleased. Side note, I love the businesses around them in case you need coffee or food.. very clean office, nice workers.