AAMCO Transmissions & Total Car Care

Toni Ratcliffe

★★★★★

11 months ago

Five stars all the way around! The guys at AAMCO Roanoke got my car in and completed super fast. As a busy business owner and mom, that is so important to me! My Volkswagen atlas drives so much better now! They took all of the headache of working with my warranty off of me and returned my car fixed and as clean as I dropped it off. I cannot recommend them more! Their quick and professional service will always have my business!

Nicole Lynch

★★★★★

11 months ago

Excellent everything! Customer service is kind, respectful, and among the best and they take care to keep you informed and educated. I had my 2014 sentra come in on Thursday, and that next week on Monday it was ready after a full trans swap. I expected it to be longer given the CVT complexity, which would’ve been fine, but these guys were great and called me to let me know what was going on every step of the way. You can basically tell that they take their work in the shop seriously. Very thankful for AAMCO today.

Roanoke Piano

★★★★★

a year ago

Highly recommend. The service manager JT was very knowledgeable and helpful. Brought my daughter's Outback in, and was repaired in just a few days. Facility was super clean and organized. Price was more than fair, and I'm grateful for the good work and complete professionalism all around. THANK YOU!

Mary Gentry

★★★★★

a year ago

Best shop hands down! These are knowledgeable people who care about their customers. They make sure each and every repair is done right the first time. Honest,Professional, Fair, and a pleasure to do business with! I recommend to everyone. You will have a “go to “auto shop that you can count on!

Michael Moran

★★★★★

4 years ago

I have never dealt with a business as professional and courteous as these folks!! From the moment my transmission went out, they accepted my vehicle within 24 hours and promised the repair to be done in the next 24 hours....total of 48 hours from start to finish on a transmission rebuild! There were 3 different people I spoke with on the phone throughout my repair process and all 3 knew the exact status of my repair. Great shop communication for sure. They always made me feel welcome when I called and you could tell they love their jobs and customers. They stated they would pick me up from work when my repair was ready and even informed me about an online coupon they had to save me some more money!! I will update this review when I have driven this vehicle for a bit and can attest to the quality of the repair that I am sure is going to be excellent!!

Trista Lane

★★★★★

2 years ago

Very friendly and accommodating. Basically did a walk-in & by that same afternoon they finished checking my car over, including any prices. Worked with my Service Plan & offered a back up warranty plan through them at an affordable price. This was my 2nd visit- 2 different vehicles & I will continue using their services.

Kevin Meyers

★☆☆☆☆

2 years ago

I'd give them zero stars if I could. They put a $4500 transmission in my truck that lasted less than a year. It is out of warranty by a couple thousand miles. Update: When I called them to check on the warranty, JT told me that I was out of warranty but I could bring it down there and they could look at it. I asked, if I did indeed need a new transmission would I be out of warranty. He replied yes you are out of warranty, but at the very least, to help me out, they might be able to be competitive against the shop that currently has my truck. So essentially, after screwing me out of 4500 bucks, they want me to bring it back to them so they can get me for another 4500. So the response from Pete, below, is a complete lie. I was told At least twice, that I was out of warranty. Pete is trying to re-define what "out of warranty" means. I still remember the day I took my truck there less than a year ago, a friend of mine who has been a mechanic in the area for 20+ years told me I was going to regret it & that everyone in the automotive industry knows these guys are shady. Boy was he right.

Doug Cummins

★★★★★

a year ago

I had an issue with my truck, it was making an awful sound coming from up in the bell-housing. I assumed it was something wrong with my flexplate or torque converter, so I reached out to Zack at Aamco to have it looked at. This was on a Monday, and they told me it would probably be Wednesday before they could get it in but I went ahead and dropped it off Monday evening after they closed. They got it in the shop Tuesday which was sooner than expected! Come to find out, it was just my starter motor that had came apart and causing the noise. They called me promptly with a quote, and got it fixed in time for me to pick it up the following day! They could have easily told me that it was an issue with my flexplate or something major requring the transmission to be removed, and I would have believed them. But their honesty and diagnostic skills really showed, and they sold me exactly what I needed and nothing that I didn't. I picked the truck up about 2 days after dropping it off, and the issue was resolved! Honest folks. Quality work. And done in a timely manner. 10/10 would recommend!

Jared Whittaker

★★★★★

3 years ago

Had a transmission drain and fill done today. Prior to coming the tech I spoke with gave me some info on inline transmissions that I didn’t know. He was extremely knowledgeable of transmissions. They completed the service and after leaving they realized a washer might have been left off, but most likely not and wanted to check it out to be safe. Took it back and they found it was all good. Car rides better than the day I got it! Most places wouldn’t call you to come back, but I’m glad they did as well as they offered a free oil service for any inconvenience. Definitely will be returning. They treat you like people not a $. That’s hard to find in Roanoke.

Katelyn Young

★★★★★

a year ago

I cannot brag on this place enough. I originally took my Jeep to a local dealership and was given bad news that a new transmission would cost $10k. I took it to Aamco for a second opinion. They fixed my problem (spark plugs and NOT a new transmission) for $300. JT was so patient, honest, and helpful throughout the entire process. He deserves a raise!

Porchae Jenkins

★★★★★

3 years ago

This is by far the best place I have ever dealt with. I don't play about my vehicles or where I take them. Pete and Cameron are the best to deal with. I know my vehicles will be in top shape after service at AAMCO. I will pay more to get great service and the best service is always provided. I have been going to them for 2 years now for my vehicles needs. So look no more...your search for top quality service is over!

Richard Board

★★★★★

2 years ago

JT and Cameron were great to work with! Easy to communicate with, great follow up and they went way out of their way to help my wife and I with a little tricky and involved transmission replacement. Highly recommend these folks for any type repairs your vehicle may need Sincerely, Richard and Barbara Board

Patricia Johnson

★★★★★

2 years ago

I recommend this place to everyone!!! I took my car to 2 different places because transmission fluid was leaking out of my car, it was jerking and it was making a awful grinding sound. One place told me it was dry underneath and my transmission fluids was full, that was a lie. Ammco found the problem in no time and fixed it!!! The people there are beyond nice and seem to care a lot about their customers. They told me they were hoping I didn’t need a transmission, thank god I didn’t. So I would recommend this place to anyone!!!

Savanna miller

★★★★★

7 years ago

I highly recommend Roanoke AAMCO! A few months ago, the shop in Salem shut down and did not tell anyone. When I called Roanoke AAMCO, they were very sweet about the entire situation and got me in and had my car finished within a week! When my warranty company did not want to pay for the entire thing, they really worked to get them to pay more and ordered parts for me to make the situation most beneficial for me. They even gave me a large discount on of the price of my transmission rebuild because of everything I had been through and basically didn't make any profit. Once my car was finished, they included a 12 month warranty on the transmission free of charge. They were all very friendly and efficient in repairing my vehicle and communicating with me and the warranty company throughout the process. I will continue going to them whenever needed and I would 100% recommend anyone else to do so!

Jennifer Hypes

★★★★★

4 years ago

We had major issues at another transmission shop and we had our vehicle towed to AAMCO. We could have never expected the excellent treatment and effort these guys put in to helping us. They are top notch and we will always return for any transmission needs. Would have given more stars if we could. Thanks for being a honest shop.

Connie VanceKingery

★★★★★

6 years ago

So, I compared several places before having my van towed for new/rebuilt transmission 😭 and I picked the right one! Very personable, kept me informed of progress & ask me to bring back in 10 days for a free checkup...to make sure all is good! Who does that?! They will be my go to from now on! Even offered me shuttle service from Vinton if needed! Customer Care! 😁

Mackell Phillips

★★★★★

4 years ago

First of all, this is probably the fastest car service I believe I have ever gotten! They were less expensive than competitors, but higher quality. Friendly and fast service! They replaced my clutch and the works. I am very happy with them and I will return for future maintenance/repairs!