Google Reviews
George Birge
★★
☆☆☆
4 years ago
I used Abra for a repair that I was paying out of pocket. I asked for the quarter panel, just above the tail light to be repaired/painted and the front fender painted. I received a quote for that work to be done. I agreed to the amount and took the car in. I got the car back in a timely manner, but the color seemed off. I was told that it was an old car and that the clear caused to paint to darken. I was told there wasn't much they could do about it. I was offered some money off of the job, which I took. I was willing to take the discount and be done with it even though I wasn't happy. Then, I was also told that my front fender wasn't fully painted and only touched up near the hood area. So, I really didn't get anything off of the cost of what was ACTUALLY done because my quote included painting the whole front fender. The body work above the tail light is not good at all. The crisp line that's supposed to meet the tail light is flat and rounded off (see photo). Also, I had to pull the emblems off because of the poor tape job they did on them and the fact that the "5" was not positioned correctly (picture of the tape showing behind the lettering included). They were nice folks and seemed like they were genuinely trying their best, but I wouldn't take anything there.
Waceke Mbugua
★★★★★
9 months ago
I had a smooth experience, they were on time with the repairs even having the car out a day or two before the estimated time and the job was well done, kudos to the team. What stood out for me was the exceptional customer service, John called to give updates on the car repair progress every day. Abra sent progress updates on message regularly. I would highly recommend. 👍🏽
Kimberly Whitehouse
★★★★★
11 months ago
I had a great experience with Abra. James and Chase were very thorough, detailed, friendly, and informative every step of the way during my repair process. My car was done earlier than quoted and it looks amazing. I highly recommend this company to every one and will use their services again if needed.
Lori Piscitello
★★★★★
a year ago
ABRA Auto Body Spokane is the best of the best. John and Hailey gave me the best service. John kept me updated regularly on my Honda repairs and Hailey took care of my rental car. ABRA did an amazing job from start to finish and my car looks new again! They even washed and cleaned the interior. I am beyond pleased!! If you want the best body work done on your car or truck use ABRA!!!!
Tim Swilling
★★★★★
7 months ago
Well Abra was not able to repair my vehicle and we had to wait for parts. It turns out the repairs would exceed its worth. They went out if their way to accommodate us the length of time and went above and beyond to satisfy us.
Diana Hoffman
★★★★★
a year ago
Abra is a classy business with caring employees who greet you and work very hard to provide you with the service you require. The main office is clean, neat with a coffee bar and TV to make the waiting room comfortable for you. I had a vehicle that needed body work. John worked with my insurance company to complete an estimate of cost to fix the truck. John scheduled an appointment to do the work within a day. John helped with me obtaining a rental car and the whole repair process was documented in a text he sent to me daily keeping me informed of what was being done. The truck was cleaned and looked like new when I arrived to pick it up. Very happy with Abra.
susan russell
★★★★★
10 months ago
The staff at Abra made this unfortunate experience so easy. They guided me through the details with professionalism and promises they kept. My car looks new!!!. You can trust them to do a great job. Thanks so much!
Lonie Ploegman
★★★★★
10 months ago
I only went in to have my trim fixed but it was the personal customer service they provided and the clarity that earned them a 5 star review. They broke everything down for me in a way I understood since I’m not that great at knowing my stuff when it comes to fixing cars and provided me with a few options based upon what I needed and could afford and the quality turned out great. They will have my business in the future should I need it.
Pam Simon
★★★★★
a year ago
I never write reviews! But I feel this place deserves one from me. They recently repaired my car after a fender bender, and I am very pleased with the results. Not only does my car look great, but they also did a thorough job cleaning it including the interior! I cannot recommend them highly enough.
Kim Mattis
★★★★★
a year ago
John and Josh were great to work with after my accident. They kept me updated with timely and clear communication. The car looks great. And ABRA interfaces with my insurance company and the rental car company seamlessly.
vanessa westerman
★★★★★
a year ago
These guys are very professional keep you informed all through the process super nice my truck was originally supposed to be returned to me May 1st leaving it in the shop for a month they were able to get all work done and back to me within a little over 2 weeks. Definitely recommend these guys the guys in the back understand people need their vehicles and works hard to get it done as soon as possible with great workmanship people in front are super nice and friendly. Best experience I've ever had with dealing with auto body shops.
Karlene Brown
★★★★★
a year ago
Excellent service from the initial appraisal, dealing with the insurance company, perfect repairs and assisting with rental car arrangements. Kept me i formed about the progress and time lines regularly Would recommend Abra Automotive to anyone needing their services K. Brown
Jen H
★★★★★
2 years ago
I had a great experience bringing my vehicle to Abra. The staff is knowledgeable and friendly. They were amazing about communicating with me about what was happening with my vehicle every step of the way and had everything completed in just 3 days. My vehicle was so clean when I picked it up that the detail job alone is worth taking your vehicle here! I highly recommend them!
Dakota Lynd
★★★★★
2 years ago
PHENOMENAL SERVICE. If we could give them more than 5 stars, we would! We brought our vehicle in and they took a look and got back to us with an estimate right away. They worked flawlessly with insurance and there was not one hick-up. John was in constant contact with us about what was needed, their progress and their communication with insurance. We didn’t go one day without knowing exactly what was going on with our vehicle. The repair work was beyond our expectations. It looked amazing and they detailed our vehicle inside and out. If we ever need any body work done on any of our vehicles again, we will not be going anywhere else. They exceeded our expectations and we highly recommend!
Jeffrey Edwards
★★★★★
a year ago
I was very impressed with abra auto body shop of Spokane Valley. the attention to detail to fix every little thing that was wrong, including a couple things I didn’t expect to get fixed like the washer fluid nozzles. I’d also previously replaced the door hinge that was silver and didn’t match the car while they were repairing the door, they noticed that and painted that as well, wow what a great job. Thank you so much Jon for keeping me in the loop the whole entire time. Very friendly and professional. I highly recommend them.
Andie Allen
★★★★★
2 years ago
We are so thankful we found ABRA for our vehicle repairs! They worked directly with our insurance and really just took on the title of “project manager” and handled everything! The communication from John and Josh was top notch, we never felt out of the loop. They were extremely professional and knowledgeable. We were also blown away with the speed of service. We were able to get our vehicle in quick, and then get it back faster than expected. They set clear expectations along the way, and then over delivered. Bonus, they partnered with the rental car company so when we picked up our vehicle we left the rental with them- and that was it! They handled the rental return! While we hope to not have vehicle repairs again in the future, if we do ABRA will be our choice! Would recommend them to everyone!
Lori Dixon
★★★★★
a year ago
John DeMaderios was great with the handling of my car repairs! He kept me informed of the costs and the steps that they would take to repair my car. I got my car back 1 week earlier than expected and it was so clean and immaculate too! Everyone at Abra was very kind and helpful!! I highly recommend them for any auto repairs! A++ shop!!
Lilith DiGiovanni
★★★★★
a year ago
They are an amazing shop to work with. Very helpful and friendly. There was a mix up with my estimate paper work and they were so apologetic and got me in very quickly for my repairs. Over all my experience with them was wonderful and if I could give them more than 5 stars I would.
Garret Mann
★★★★★
2 years ago
Writing this as of February 2024... I highly recommend this crew! After an unfortunate accident, our insurance company left it in our hands to find a repair shop to have some extensive front end work done. After calling a few companies, we ended up choosing ABRA Auto Body. And I gotta say, I'm glad we did. From the start Brooklyn and John were upfront and honest about the time line and what it would take for the repairs to happen. Although I couldn't always answer the phone, John called once to twice a week to update me about the car, where it was at, where the parts were in processing and updating the timeline as more details became available to them. Start to finish it was just over a month to have our front end rebuilt (2 weeks earlier than we had hoped from the start)! Fast forward to last weekend (2 weeks past getting the car back) I tried to roll down the passenger window and it wasn't working properly. ABRA stands by the work they do, so I called John and told him about it. He had me bring the car in as soon as I could. The next morning I had the car in their lot and by noon, they had figured out what was going on, fixed it, and had the car ready to go. Turns out it was some edge case where Subaru windows create too much drag when they are wet, tripping a sensor. They had the car in the day after hearing about the issue and back to me that afternoon. If you need body work done and a shop that is honest and does good work, I highly recommend giving ABRA a call!
Katerina Frater
★★★★★
2 years ago
John was great to work with and did an amazing job! My car was done in just 4 days and looks amazing. They even went through the extra effort of cleaning the inside and outside of the vehicle. Thank you!
