Accurate Auto of Hillsboro

Lindsey Meyer

★☆☆☆☆

3 months ago

It saddens me to write this review but since the owners have not followed through, here I am. My husband talked this placed up to me big time. He used them several times with positive results. The most recent time in July we brought his truck back for some expensive and serious repairs. We picked up his truck and 10 minutes after leaving the lot the trust started making the most horrendous screeching sound, that was new. We immediately had to take it back to be looked at. Something about the axel was misaligned I believe and they had to adjust it. We pick it up again and drive from Hillsboro to our home in happy valley. The next day we go to have a date night, 5 minutes into driving the truck and once again it starts shaking so violently, my husband almost crashed off the side of the road. They had to tow his truck to the location again, the screws were stripped from the mechanics second repair. That is a time we could have been seriously hurt due to poor repairs. We spent thousands of dollars for this repair. My husband called 2-3 times for at least SOME refund due to the time, effort, and dissatisfaction of the services rendered. Each time he was told someone would reach out, we never heard a thing. Not once. At this point I will be reaching out to the better business bureau to report them, we could have been seriously hurt and they don’t seem to care to do anything about the danger they put us in. I do not recommend this place, maybe at one point they had great mechanics, but now, who knows who is working back there on your cars and is not paying attention to the details to keep the cars running smoothly.

Karen Gavin

★★★★★

a month ago

I can't say enough good things about the service I received. Their customer service goes above and beyond. My car was towed there late afternoon; no appointment. They had me back on the road the next morning. I feel very comfortable using this shop when needed and I've recommended them to another

Christi LaFleur

★★★★★

4 months ago

Nathan and the staff we worked with were very helpful, friendly, had great communication with explaining repairs, answering questions. Willing to accommodate with pick up time. Had a few needed repairs and had vehicle ready next day, quick and reliable service. Happy customers, we'll definitely use them again. Thank you Accurate Auto!

Diane Carroll

★★★★★

2 months ago

Brake indicator warning lights appeared on 2005 Prius. Problem was a switch and also diagnosed 12 volt battery needed replaced. Had the car back in one day. I trust employees at Accurate Auto. Very good communication and they deliver on what they promise. I suggest giving them a chance to help you and see if you also appreciate their service.

andres lafleur

★★★★★

7 months ago

Very nice service fast with the Chevy dealership told me would take me two weeks. They had literally fixed in two hours of me showing up to the shop and help me get back on the road and I’m working out of town from Texas and they took very good care of me. I am a vet so I do appreciate it.

Will Grimes

★☆☆☆☆

7 months ago

On 8/4/25, I dropped-of my GMC Savana1500 passenger van at the Hillsboro Accurate Auto for an oil change and a check-up after a very long road trip. Later I received a recommendation to have the brake fluid replaced which I approved. In the past I have experienced great service from Accurate Auto in Beaverton and Hillsboro. Two years ago, the Hillsboro location did a great job replacing the air conditioning unit in this same vehicle. But during this visit, they caused damage to the roof and overfilled the brake fluid reservoir. When having service preformed on any of my vehicles, I always perform an inspection before and after any service. This time I hand washed the van just before taking it into Accurate Auto for service. When picking up my van, I found a new dent on the roof. I made them aware of the damage, and they took photos. After parking the van in my garage, I noticed a lot of brake fluid on the floor. I found that the lid on the brake fluid reservoir was not fully closed. More fluid squirting-out when I closed-it. They did schedule a time for me to bring back the van to determine if an air vent caused the dent when the van was lifted. It was clear to me that the vent did not align nor had the correct shape to cause the dent. But I did see a section of the duct that did align well, had the correct shape and orientation. After pointing this out, the tone of the service manager changed. She stated we were done and had me leave the property. I was not allowed to take photos. She also promised that a district manager would contact me. No call as of 8/25/25. I also saw dents in their air ducts indicating this has happen before. Damaging a customer’s car and botching a simple break fluid flush requires that management should be taking corrective action. Doing the right thing does not seem to be their business culture. Rick Kersey started this business to provide superior service as compared to dealership auto repair shops. I fear that growth and success have made Rick complacent and is not closely involved in the day-to-day operations. This puts shade on all five Accurate Auto locations.

Alison Carlos

★★★★★

4 months ago

My roommate recommended these guys to me, and they're great. The document I received over email listing everything they found was super impressive in it's comprehensive detailing. This was my first time getting major repairs to my 2009 Subaru and never felt once like I was getting ripped off or talked into getting something I didn't need done. They even shaved off a fused lug nut on my tire for free! I'll be back, soon!

Jillian Smythe

★★★★★

a month ago

Accurate Auto is great! They are up front and honest about what needs to be done now and what can wait. They also have a customer accessible website showing what maintenance was do e and what recommendations they have made.

David Sherden

★★★★★

3 months ago

Accurate Auto is great to work with. They do good work and will go out of their way to fit us into their schedule and make drop off and pick up convenient. I especially appreciate the way they communicate with us at every step of the process.

warren grimes

★★★★★

a month ago

Very friendly and helpful staff. Got the job done in a timely manner. Very reasonable pricing. Definitely going back to them if I need work done to my truck.

Dylan Inman

★★★★★

3 months ago

After finding out rodents had damaged some wires in my engine, Accurate Auto was able to help me quickly, efficiently, and cost effectively! Nathan, at the front desk, was very kind and kept me updated on where my car was in the repair process. I will definitely return to Accurate Auto if I have car issues in the future!

Sarah G

★★★★★

4 months ago

I worked with Nathan to get some maintenance done on my car. The price was very fair, the service was prompt and they were so friendly! Definitely recommending to my friends in the area and will use for my future service needs.

Steve Strand

★★★★★

6 months ago

I've been taking my cars and truck to Accurate Auto Hillsboro for a few years now. I've always appreciated their ability to work on a car with very little notice and provide a quick turn around. I've had pretty much every service possible done here now and the vehicle always comes back feeling great. Most recently I had the transmission, transfer case and front/rear diffs serviced on my truck. Everyone is extremely nice and helpful. While I've never used one and don't know the specifics, they do have loaner cars available, which is something I don't see at most other shops.

Chris Kinman

★★★★★

7 months ago

I had an appointment for brake replacement and an oil change later in the week, but they had an opening earlier and let me come in the same day. Quoted price for both the oil change and brake replacement was significantly cheaper than other shops in the area. What was most impressive though was their honesty and customer service. Another shop told me my rear brakes needed to be replaced, but Accurate Auto told me there was no reason to replace those yet because they were in good shape. That interaction told me they care more about doing good, honest work than just getting money. Also, I was able to get all my maintenance work done in a single day. I dropped my car off around 8am and was able to pick it up by 1. Nathan at the front desk was also cordial and straight to the point. He broke everything down for me quickly without beating around the bush or trying sales tactics other shops would to get me to do work that wasn't needed. I appreciate the straightforward interaction and no nonsense approach.

William Larson

★★★★★

3 weeks ago

Alternator replacement on Volvo xc60 I have always had this car serviced at Volvo, neither dealer could get to my car In timely manner. They had a loaner that was needed. I will continue to do business with these people.

ceci deojuan

★★★★★

5 months ago

I have been coming to this place for three years now and they have always treated me so well. They always do a great job on my jeep and provide great maintenance to it. They will always suggest whats needs to be done at the time it needs to be done and if something doesn’t need to be maintained or repaired yet, they’re truly honest about it. Great place and totally recommend!

Kristi Osborne

★★★★★

4 months ago

Got a light fixed and oil changed, excellent and prompt service! They communicated clearly and made sure all questions were answered. They also did an inspection of the whole car and made recommendations on the most important things to keep an eye on. Definitely recommend them!