Action Auto Systems

Stacey Robison

★★★★★

3 months ago

Been taking my car here since I was 16 and I have always had a great experience!!

wyatt c

★★★★★

2 years ago

Spent forever searching for a decent auto place as a transplant to the twin cities. Settled on action auto with their good reviews and they more than exceed expectations. Got my car in the same week, got a free loaner for the time my car was in the shop. The mechanics were very communicative about the issues and how that impacted the car/what was essential and what was not. They also found another issue after they started work and only added the cost of parts onto the total charge. Very fair pricing for what they did. I would recommend action auto to anyone in need of a good mechanic

Andrew Zhao

★★★★★

2 years ago

Update: Had a great chat with the owner, who was really affirming and apologetic. Obviously mistakes happen and he heard me and wanted to make things right. Definitely appreciate it and sometimes that's all it takes! The free rental car usage is definitely a plus and was appreciated. Unfortunately, I had a brutal experience esp. around customer service. I set up an appointment online and stated that I had an oil change done the previous week and that the dealer service dept inspected my car and recommended that I replace my rear brakes as well as the cam carriers and crossover pipe o ring because I have an oil leak. I was requesting an estimate. When I brought my car in, the person at the desk didn't seem very interested in interacting with me and says that they'll contact me later in the morning. Really no questions or conversation about my car. I call Action Auto mid-afternoon and mentioned that I hadn't heard from them and had expected a call earlier and basically was told that they hadn't said late morning (which is honestly whatever, but it's part of the whole experience). I'm then told that they performed an oil change and were waiting to get my estimates. I'm really surprised and said that I hadn't requested an oil change. To their credit, they said they wouldn't charge me for it. When I return later in the day, they told me they would email me the estimate and that it was $80 for the inspection. I said, I already knew what repairs needed done because the car was already inspected and had just asked for an estimate. I was told there was no way to get an estimate without doing an inspection. They did me a 'favor' and only charged me for the oil change (~$65). I mentioned that the whole point of me bringing my car in was that I'd rather have my vehicle fixed at a smaller shop than at the dealer and the person seemed to agree and said that they do sooo many of these repairs (which internally I was like...so then it's not unreasonable to just get a rough cost estimate if you do so many of these...). I get an estimate later that day in my email, but it doesn't include rear brakes. I immediately responded and asked for it, but it's been crickets ever since- about a week later. At the end of the day, no single action was egregious, but the overall experience left a lot to be desired. People want to trust their auto shop and I definitely left here feeling like I wasn't worth their time and they pulled a fast one on me and I spent $65 for literally no reason.

Ari Alvarez

★★★★★

a year ago

Action Auto really saved me back in December of 2023 and I never got around to giving a review because it was a very chaotic time for me, but I am SO grateful for the work they did - both quality and without insane prices / lying like Midas did for me. ): Action Auto decreased my price and increased the quality in every way from customer service to the actual service itself. I can’t express my gratitude enough - especially during the Holidays. This really meant the world to me. 🙏

Matthew Becker

★★★★★

2 years ago

Finding a fair and honest auto shop around the cities seems to be harder than ever, thank goodness for Action Auto. Pricing is incredibly fair, loaner cars available if needed, work is of awesome quality, and the team is incredibly friendly and helpful. Team is patient and hears me out on all my nitpicky requests on my old 4runner, and are extremely transparent and give honest opinions. These guys value getting the customer for life, rather than pulling a fast one.

Dillon Flamm

★★★★★

2 years ago

This is THE best repair shop to go to in the Twin Cities! All the staff treat every customer like family and offer fair prices for the outstanding service that gets performed on your vehicle. I have gone there 2 times the last two years for brake work and having the rear wheel bearings replaced on my Subaru Crosstrek. The shop also provides a free loaner car for you to use while your vehicle is being serviced. I do have to highlight from the repairs that were completed on my car, I ran into unforeseen circumstances where my emergency brake locked up from my first visit and then my brake hoses failing on the second visit. Both these failures required my vehicle to get towed back to the shop. When I called Eric at the shop, he was quick to respond to provide excellent hospitality to inspect over the car to make sure it was fully drivable and make any replacements needed to do so without any additional charges to the bill. Action Auto has exceeded my expectations in their effort to provide the best hospitality to me in these unfortunate situations. Thank you to Clint, Eric, and to the rest of the team that helped keep my vehicle in tip top shape!!

Samantha Macy

★★★★★

2 years ago

My husband’s car had a check engine light come on and all the dealerships were booked for weeks. I called Action Auto Systems and spoke with Eric who was professional, friendly, and helpful. He said I could bring the car in the same day. Eric helped me right away and explained everything in terms I could understand. I can’t thank them enough! We will definitely be back.

Lori Sonderman

★★★★★

11 years ago

I have been an Action Auto customer for many years. Kurt and his sons, Jon and Clint, are honest and trustworthy. I knew I found a good repair shop when I thought I needed a new battery, and they talked me out of it. My car now has 195,000 miles on it and is still going strong. I know I can rely on Action Auto to take care of my car and keep it running smoothly. They take the time to explain repairs and prices and always work to get the job done quickly. I will continue to give them my business!! Two thumbs up, Guys!

Amanda S

★★★★★

6 years ago

First time customer at Action Auto, and I will definitely be back. Honest, timely, the loaner car was a great option, and they walked me through all of the recommendations and suggestions for my car. They were not pushy at all, and they answered all of my questions. I'm not a car person, but I fully understood what they were telling me about my car. Great South Minneapolis auto repair shop.

Kevin Tenpas

★★★★★

9 years ago

As always, the guys at Action Auto did a great job on the repairs on my car. There were a number of issues that needed to be addressed. For each one, they gave me options for how to repair, and what to spend. The job was done quickly and reasonably. They make you feel that they genuinely appreciate your business. Honest, trustworthy, reputable are all words that come to mind when I think of the team at Action Auto.

Casey Kluver

★★★★★

13 years ago

Action Auto is the only place I will use! John and the rest of the staff are so easy to work with and always willing to do whatever it takes to do the job right! They replaced my suspension and brakes at a very reasonable price. I called all over town and they were by far the best deal! They even offered me a FREE courtesy car to use while mine was in the shop. They communicate very well and are always straight forward and honest. That is what I look for in a mechanic and I have found a home for all my car needs. I would ONLY recommend this place! You will not be disappointed!

Amy Workman

★★★★★

5 years ago

Have only been once and had a great experience. They seemed really booked, but they got us in for an oil change that also turned into a mouse nest removal behind our cabin filter. So thankful that they found that. They knew we were leaving on a roadtrip and were (rightfully) concerned about our tires. They gave us a quote on all 4 with installation which was right on par with the best prices in town on really good tires, so did that too. Only took a couple days and let us use a courtesy loaner car. Excited to go back!

Patrick

★★★★★

2 years ago

Straightforward, honest, skilled. The team at action auto communicates effectively, gets repairs done quickly, and charges fairly. I used to live nearby, and still come to Action Auto even though I moved to St Paul. The loaner cars are a huge factor for me, easy drop off and pickup is key! The whole team is great, but mainly talk to Jen, Dustin, and Eric.

Heather Friedli

★★★★★

6 years ago

We have been taking our vehicles there as a family for over 20 years. They are trustworthy, compassionate, and kind folks. They will give you an honest estimate, and do good work to get your car in good shape! In the rare case that they didn't quite get to the bottom of an issue, they did the rest of the work gratis due to them wanting my family to be safe and happy with my vehicle and their work. They even have loner vehicles for those long repair jobs! They are the best place to take your car in the Twin cities hands down!

Rachel Hansen

★★★★★

8 years ago

I have been to Action Auto twice now and have been very pleased with their service! They are very professional, not pushy at all, and very quick to get work done. The option to use their loaner vehicles is also a huge bonus and really takes the hassle out of getting my car worked on. Highly recommend them!

Mario Gonzalez

★★★★★

6 months ago

Best auto spot around. I have a very temperamental car and they always take care of me.

Philip Dirlam

★★★★★

7 years ago

Excellent local shop for getting work done on your vehicle. They have stand out customer service. I needed some substantial work and also wanted to get preventative maintenance done on a BMW and was looking to avoid the crazy cost of taking it to a dealer. I was thrilled to find that the person helping me and undertaking the work also drives a BMW so I was confident that the job would be done right. They were super straightforward with my options and never at any time were pushy with any of the maintenance options. They simply provided me with options, a quote and let me decide. During the time they were working on my vehicle I was provided with a loaner car and they called daily to update me. Action Auto is outstanding, don't hesitate to take your vehicle in.