Aguirre Auto Service

Mb Cubsfan

★★★★★

2 years ago

Aguirre Auto is great! I have an older vehicle that was making an odd noise. Mark and Keith and the team worked very diligently to diagnose and fix the problem which ended up being in the drive shaft. The price was more than fair for the amount of work they had to do. Noise is gone! Highly recommend.

Chuck M

★★★★★

6 years ago

I cannot say enough good things about these people. They are fair, honest to a fault, highly competent, and most of all, they genuinely care about their customers. I am very particular when it comes to servicing my vehicles and I will not consider going anywhere else. Keith, Mark, Trisha and their staff set the standard for superb customer service. Great service, fair prices and friendly people. Why go anywhere else?

delafuente

★☆☆☆☆

2 years ago

Took my Lexus here with a crank no start issue. They determined it had a bad fuel pump/filter and they would need replacing. They asked $800+ for the work. Upon researching the job on my own i found that the parts were only about $80 on RockAuto and the job itself was far easier than they made it seem. After replacing the fuel pump and filter on my own (only took about an hour and a half very easy DIY) the problem only went away for about a week before the car went back to not starting. Still trying to figure out what's wrong with the car. Along with "diagnosing" the crank-no-start issue they took pictures of a few problem areas throughout the car and some maintenance that also needed to be done, mind you none of these things were issues that would prevent the car from not starting. Having already known about these other issues prior to letting them look at the car, I realized they had also failed to mention a few other parts on the car that I know need to be replaced. Long story short they did a very poor inspection and diagnostic on the car and they were not helpful.

Jonathan K

★★★★★

4 years ago

The owner was very helpful and professional. Got my truck in and out and repaired my steering with quality parts and warrantied his work. Friendly and knowledgeable, showed me what needed repair and had the repair done in short order. Shop was the cleanest and most organized auto repair shop I've been in. Highly recommend them. Thanks to AAA for the referral.

Canna Cards

★☆☆☆☆

a year ago

Took car in for clutch replacement. When I picked it up they never attached my muffler back to my car!! Then when I took it back for that fix they broke my driver door handle!! They then tried to charge me $120 for the handle they broke!! Terrible service.. AAA should be ashamed for sending me here.

Meg Mcclorey

★★★★★

a year ago

These people are the best. Our Sprinter was towed in with a smoking bad wheel bearing. They diagnosed the problem and fixed us up to be on the road again for our cross country travel.

Lou Ellen Kay

★☆☆☆☆

Edited a year ago

We have entrusted our cars to this shop several times. We always felt very happy. Then they told us they had trouble ordering the needed part and charged us a lot of money. We found out later that the part was easily available at a lower price. We feel that they took advantage of our trust. We do not intend to go back.

Amjad Shouekani

★★★★★

3 years ago

I came here after reading through some of the negative reviews. The responses by the owner are what convinced me to give them a try; they were professional and provided additional context instead of trying to sweep it under the rug. My experience was excellent! They had very solid communication throughout, and they documented everything they did accompanied by photos. I felt very confident in what I was paying for and their transparency. Everyone there was friendly, and owner was kind enough to give lift to my house since I live nearby. My only complaint is that they don’t sell cheaper tires, but they said it’s because they don’t want to worry about warranty claims. Perfectly understandable, but a little out of reach for me currently. I would definitely return.

Brandon Brooks

★★★★★

a year ago

I had a major coolant leak among other problems. Aguirre did a great job making the repairs quickly and returned my car the next day at a reasonable rate with outstanding and professional customer service. Highly recommended.

Sarah B

★★★★★

2 years ago

This is a straight up reliable, honest and friendly shop. I am grateful to have found them - I was traveling through the area and had a major issue - my gas tank split on my 2001 Expedition! Not an easy or quick repair by any means. Ruby was very helpful and patient and friendly with me. She helped me figure out logistics and had lots of information and suggestions to get me through the tough time. She handles the front of the house super efficiently, it's impressive how much she's arranging up there and still has time for everyone. Mark was very up-front and explained everything. He has a wealth of knowledge and excellent follow-through finding parts. He was kind enough to take my repairs on and he has extensive resources and experience. If he can't help you, I doubt anyone can. Aguirre is very busy and with good reason- they are fantastic. All of the technicians are friendly and working hard- the place runs very well and you can tell. They did not have to help me, but they did. I would highly recommend this shop for any auto repair-- they go above and beyond!

Nerina T.

★★★★★

11 months ago

My car broke down on my way to Texas and they were able to look at it and fix it the same day within a few hours. I was so thankful and amazed. They are very efficient and have great mechanics. I highly recommend them.

Rick C.

★☆☆☆☆

Edited 4 years ago

Took my Sprinter van to them at the end of Oct 2020. Talked to a head mechanic (Mark I think) beforehand and was very hopeful because he took a good amount of time to talk over my issue. Basically, I was seeing signs of a blown head gasket. I knew it would be a major and expensive job but after talking to mark I thought they were up for it. They were not. They did find a fuel hose that was leaking and replaced it but said that was the source of my problems. They said they tested my van for a blown head gasket but found nothing and gave it back. After driving it for weeks and still noticing problems, (my coolant had gone from slowly disappearing to quickly disappearing) I have discovered a massive amount of coolant in my oil. Basically these guys couldn't be bothered to take the time to find a problem even when told exactly where to look. I could see the signs and I'm no professional mechanic. My mistake was trusting them instead of my own senses and now my engine is probably in way worse shape than it was in Oct. If there was a chance it was fixable then I'm sure ill have to replace the whole engine now. If your taking your car to these guys for anything complex...Be Warned. I could go into a couple other problems I had with them but obviously they are minor compared to this. I have attached a pic of oil syphoned out of my van. After left alone for a while you can see the large layer of water that has settled on the bottom. And yes, There was oil seeping from the head gasket on the exhaust manifold side. Not fuel. Confirmed by the competent mechanic I took it too later. Tests I did before taking it to you showed signs of exhaust in coolant system which points to head gasket. Mechanic I took it to after you diagnosed it no problem. Seems like you are the weakest link.

Hutch

★★★★★

9 months ago

Was suggested to give this place a go after the mechanic I was intending on to do the work said that they couldn't due to the repairs required. Dropped off my vehicle here and was told that since I didn't have an appointment that they would do their best to work on my vehicle when they could... Within 24 hours (not sure if this was average or if I got lucky, this is my 1st interaction with them) I was sent a report that was more comprehensive than dealership reports, pictures and detailed results with solutions included. Within days on the agreed repairs I had my vehicle back (super reasonable prices by the way). The staff is super friendly, knowledgeable and just all around awesome. I wish I knew about Aguirre years ago but at least I do now... as do my coworkers now. This is now my go to spot, give em a go and it'll be yours too!

Jessica DeBlassie

★☆☆☆☆

Edited 2 months ago

Worst auto repair shop I've seen in years! DO NOT give them business. Not only did they not fix my air conditioner so that it worked properly, they charge $35 for a cabin air filter and $65 to put it in. A filter that costs $15 and can be installed in less than 3 minutes behind the drop down glove compartment. Then I was charged for replacing a wheel bearing that "coincidently" went bad on a test drive. On top of that, my car's interior was covered in grease from the mechanic's hands and feet. They saw an old lady and took advantage of her. Shame on you! And don't play the game of "can't find you as a customer." I can post a receipt to prove it.

Paul Miller

★★★★★

2 years ago

One of the best auto repair shops in Las Cruces. They are so good, they always have a backlog of work, so you need to make an appointment. They have multiple bays, and a locked yard in case your vehicle needs to stay overnight. Great place to get your BMW serviceded here in Las Cruces! Parts ordering is same day or worst case overnight.

Roxanne Livingston

★★★★★

2 months ago

The staff is very friendly and prices were reasonable. A full diagnosis and quote was done quickly, and the work was completed within the timeframe I was told. I would use this shop again in the future.

Jeff and Susan Sullivan

★★★★★

3 months ago

This is *the* go-to auto service in Las Cruces. We had a 2014 Subaru Outback with some rough steering linkage issues. Aguirre Auto found the problem and had it resolved in a day. What was amazing is the depth of knowledge of your front office person (I missed her name). She is a gold mine! And her baby son is cool, too. Made me laugh. Anyway, 2 weeks later, we had a cylinder lifter give up the ghost. Again, the triage was amazing but we chose not to get it fixed. This motor was a replacement when the first motor blew-up 2 years ago in Phoenix. I think Subaru has a design flaw in their variable speed transmission and motor torque range. Opps, sorry, off topic. So to get back on-point. The technicians and staff at Aguirre Auto are amazing but I would tell any customer using their services; please be kind. Auto work and service is not easy but these folks... Awesome!!!