Allen Auto Repair & Collision

Ibrahim Ahmad

★★★★★

8 months ago

Rafi really helped me with my car after my tire burst on the freeway leaving a lot of damage on the front side of my car

Brian Martin

★★★★★

2 years ago

This shop will not try and charge you an arm and a leg. I was shopping around mechanics looking for the best rate to diagnose and fix my overheating car and they did a wonderful job, were very friendly, and charged me much less than the shop across from my house that I went to initially. Would highly recommend if you want a mechanic you can trust won't cheat you out of hundreds of dollars.

Kenan Mora

★★★★★

4 years ago

I went in to get my rear bumper repaired and the service was excellent and at an great price($400 less than 2 other places I checked out). The owner Raphael was great. You can tell he does everything he can for the customer and is looking to get the job done right at a good price. I dropped my car off in the morning before work and Raphael even offered me a ride to work insisting that I shouldn’t spend money on an Uber. Cesar was my mechanic and he did an excellent job and did it all very quickly as well!

Furqan Ravi

★★★★★

2 years ago

I recently relocated to Dallas and faced challenges in finding a trustworthy garage for my car issues. Encountered a few mechanics driven by profit, but fortunately stumbled upon this garage. Raphael stands out as the finest individual in town. He offers the most sensible and budget-friendly solutions for car repairs, prioritizing customer welfare over earnings. He dedicates his full attention to provide the best solutions at reasonable rates. Highly recommended.

Ryan Evans

★★★★★

4 years ago

High praise. I recently moved to the Dallas, TX area. I had zero contacts in Dallas & needed an auto body shop. Prior to moving, I had worked with the same auto repair shop for 20+ years. I took a leap of Faith after reading a few reviews on Allen Complete Auto Repair. It worked out better than I even anticipated. Rafael is an honest man. Throughout the repair process he sent me updated pictures of each part and replacement in a significant repair process. Absolutely fair price after completion. If there was a specific request I had that was not their specialty, Rafael provided great referrals. On point. They even covered a significant amount of $$ for a vehicle delivery while I was unable to arrive on same day. Rafael trusted that I would treat him with the same integrity that he had shown me. I highly recommend this business and I'm very thankful I trusted my gut instinct and went with Rafael and Allen Complete Auto Repair and transmission..

wendy anderson

★★★★★

2 years ago

I am one happy Canadian. I just drove up from Canada and made it here to Texas however a few days later my car was overheating. I called Tammy over at Allen's Auto and she was absolutely more than helpful. She managed to get me on the same day. Bob the mechanic was absolutely amazing as well. I felt as though I had known them forever, they were efficient and timely. My gratitude goes to out to them, Raphael included! Thank you to a company that explains things, is prompt and truly cost efficient. I am one happy Canadian and my car is now happy as well. Thank you, thank you and thank you. I would most definitely refer anyone to go see them if they are in need of a car repair. Feeling really happy!! I will keep their card in my wallet! ~with much respect, Wendy

Jake Birkmaier

★★★★★

3 years ago

Absolutely an awesome shop. My girlfriend and I were having some pretty severe truck problems while on a road trip from 15+ hrs and needed it fixed ASAP to get back on the road. They really took care of us when they totally could have screwed us over without us being able to do anything about it. Raphael and all the mechanics were honest and went really far out of their way to get the right parts at the right price for us. They worked very quickly because of our time crunch. Everything was super transparent and fair. Price was awesome. I’m always a little skeptical when I go to a mechanic for the first time, but I looked into everything they said and they were as honest as could be; I know “enough” about cars to know when someone is telling the truth. Allen Auto Repair was truthful through and through and I wouldn’t hesitate to recommend them. Totally awesome, and when I move to Dallas they will be my go to shop!

Sarah Ateia

★★★★★

9 months ago

Greatttt shop . Tyy Important note for anyone reading reviews , this location has multiple businesses operating on the same property. Allen auto repair , one I worked with, actually rents space to others, and some of the bad reviews floating around are really for those other tenants not him . It’s unfair cause I was confused. Tbh he’s running a solid trustworthy business and cares about doing right by his customers.

jasmine icepro

★★★★★

a year ago

I normally only go to dealerships to get my car fixed on. I came here after almost being charged $6500 from Honda stating I need a new head gasket … I found this shop on google they were able to look at my car and find the issue and it was not my head gasket I ended up paying $600 for a new fan, spark plugs and something else I can’t remember lol but ANYWAYS I will forever come here! The people here are so nice treat you like family & always explaining what’s going on w your vehicle and most of all they are not money hungry at all they are very reasonable! I been having my car now for a couple of weeks now and no issues at all!!!!

Celeste D

★★★★★

10 months ago

Allen Auto has amazing customer service, they went above and beyond, they helped me get my car off the side of the road and then repaired it by next day. When I needed to take it back, they made sure everything was working and I got an estimate from them. I will 100% be returning for future maintenance and recommending them to family and friends!!

Ray B Smith

★☆☆☆☆

a year ago

I want to clear up a misunderstanding with Prime Collision and Allen Auto same address different people, stay away from a guy named Rico he's not trustworthy, he over charged me but if I hadn't said anything he was going to keep my money we took our son's car there because he said he was going to fix it, listen to it yourself and let me know what you think!!!

꼬낫

★★★★★

6 months ago

Thank you for fixing my car tonight. No where was open around 8pm, and I came here because this place was the only open one near my work. My husband called shop, and he told me to bring the car in. So I went there, and they found the problem with one test driving and fixed it immediately. They made my life easier today. Thanks again!!!

Nikhil Reddy

★★★★★

8 months ago

I highly recommend this auto repair shop for their exceptional service and honest business practices. Unlike many mechanics who try to alarm customers into unnecessary repairs, these professionals are refreshingly transparent and straightforward. They focus solely on essential maintenance and repairs, never attempting to oversell services or take advantage of their customers. I've had multiple excellent experiences with them, consistently demonstrating their reliability and trustworthiness.

Jessica Miller

★★★★★

a year ago

I was recently in a car accident. I researched Allen’s Auto repair and Collision. I chose this place because of the reviews. I’ll be the first to say Raphael and his team did not disappoint. An amazing job is and under statement. Raphael was professional ,honest , knowledgeable and a man of his word. I would give 10 stars if I could. I will recommend his repair shop to anyone that’s looking for honest and reasonable quotes,But most importantly to get the Job done right! Pictures do not lie check below. My 23 Hyundai Elantra

Dustin Rachal

★☆☆☆☆

Edited a year ago

First words that the owner Rafael said to me when I called for a quote on a full paint job for my truck was “if you don’t like it don’t pay me”, needless to say that made me confident that if he messed up the paint job he would make it right. We ended up adding on a spray in bedliner, putting in a Dashskin cover, and replacing the shroud around my blinker. He later addressed an electrical issue that may or may not have been preexisting. Nevertheless whether it was preexisting or not when I paid Rafael he pocketed it and never gave me a receipt. My paint job does not look good. There are swirls in it where it looks like they buffed or wet sanded too deep and went through the clear coat, chips and dimples are also in the paint. They did a terrible job installing my Dashskin cover, they either used something that took the paint off of it or did a horrible job painting it. It did not need to be painted in the first place. They redid it and it still has scuffs on the edges and looks tacky, I’m going to take it back off, buy a new one and put it on myself. The biggest insult throughout this process was Rafael and how many times he denied something was their fault and when proven wrong didn’t apologize or say “my fault I was wrong”, he just acted like it didn’t happen. 3 examples, he swore up and down they didn’t mess up my Dashskin and that it was sent like that when they did indeed scratch it and try to cover it up, he was certain that I did not give them the correct door bushings when I had to drive up there and in seconds I showed them where they went, lastly he told me the swirl marks were because I did not use the right type of cloth to wash it, I asked him what that was and he said a microfiber cloth which is indeed what I used. I spent $5000 with these guys and am not happy with anything they did. Also they need to pay more attention to peoples interiors, they dripped paint, scuffed trim pieces, and dropped sealant on my seat in two places. Stay away from these guys, look at the last text after I put this review in.

Walter Wooten

★★★★★

4 months ago

I really had a great experience here. I needed a considerable amount of work done after a crash and shopped around to find the best deal with someone I felt I could trust. The quote I got from Allen Auto was very competitive but in addition to that Rafael really worked with me to do the repairs in the most cost-effective manner possible. He sent me photos daily of the progress and was always accessible. In the end, I could not be happier with the work they did and would recommend to my friends and family.

고망

★★★★★

5 months ago

My car had a broken side mirror and a few scratches with a small dent on the left door. I was hoping to avoid a big repair cost, and thankfully, the owner said a simple buffing would be enough. Mr.Rafi ordered the side mirror, and it arrived the very next day. The buffing and mirror replacement were all done in less than an hour! He also checked the seat height sensor for me and explained that there was no need to replace the whole unit just a small adjustment was enough. He even promised to help again if any issue comes up later. Great quality, reasonable price, and overall excellent service. Most of all, the owner and his family(?) or employees were incredibly kind and genuine. I hope I won’t need repairs anytime soon, but if I do, I’ll definitely come back here again! 🚗✨