About Business
Allen Tire Company is a leading Car Repair specialist serving the Santa Ana, CA, Santa Ana area. They provide a wide variety of solutions, including Tire shop, Auto repair shop, Brake shop, and other Car Repair tasks. Boasting a solid 4.1/5 rating from 76 verified reviews, their reputation precedes them. As a locally-owned business in Santa Ana, CA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Santa Ana, CA.
Google Reviews
Jeffrey Hauger
★★★★★
Edited a year ago
Great prices and service. I purchased tires there in 2021 and returned to replace the old tires with new tires in 2024. See Lidio, cool dude.
Chris Hall
★★★★★
6 years ago
I rolled in (barely) trying to find nitrogen for my tires. I really didn't want to do Costco around the holidays. They were fast, friendly and it was free. Now I'll need to buy tires here. Thanks!
Juan Villegas
★★★★★
3 years ago
Angel and Julio always do a good job. I have been coming here for 30+ years. Julio has always done a great job and you will always have my business
Jose Santana
★
☆☆☆☆
10 months ago
Definitely never will come back to the place ! Customer service wasn’t the greatest! Job wasn’t done as it suppose to many lies on the invoice!
Elias BeLtran
★
☆☆☆☆
3 years ago
Lidio is mean and can’t speak English properly. He sells used tires and keeps the cash. Every time I go he is rude to me and his staff! Always bossing them around, and saying he is the manager so they better do what he says. No respect for his employees, if I was his boss I would fire him. His young assistant is always nice and gets the job done, he should be the manager
Riley Salz
★
☆☆☆☆
4 years ago
Do not give this Allen Tire Company any business. Alejandro who works the front desk is clueless and rude. When I walked in he was on a personal phone call on speaker. Him and the man were joking and cussing back and forth to one another. He spent another two minutes on the phone. Once done he did not greet me but instead just looked at me. He then quoted me over $200 for a single "off-brand" tire. I explain to him that I've been coming to Allen for years and these were the tires I was looking for in the price I had previously paid. He said this was the price and there's nothing he could do to help me. I tried showing him my receipt from November 2021 and he didn't want to see it. He gave me this price because I was a female and I was alone. I am so upset how I was treated. If you are a female do not come here. If you have a wife or a daughter do not support this place. Every customer should be treated the same if they are male or female.
Ramon Castellon
★
☆☆☆☆
Edited 2 years ago
Title: Misleading Quotes and Poor Communication I recently visited Allen Tire for brake repairs and replacements, lured by a seemingly reasonable quote of $250 given by the on-site Manager. However, my experience quickly soured when I sought clarification about whether the quote covered all four brakes. To my dismay, the Manager, upon being confronted inside the store, contradicted the initial quote, stating that the $250 only applied to the back brakes. This inconsistency left me feeling deceived and frustrated. The lack of transparency regarding the pricing details has eroded my trust in Allen Tire and its managerial staff. The entire episode left me questioning the integrity of their service and the professionalism of the Manager. Clear communication is crucial when dealing with customers, and the failure to provide accurate information has resulted in a deeply unsatisfactory experience. I regret proceeding with the service, as I would have reconsidered had I been aware of the actual terms from the outset. This misleading pricing strategy and the subsequent change in the story have left me with a sense of disappointment and disgust. In conclusion, my experience with Allen Tire has been marred by miscommunication and a lack of clarity in their dealings. I would caution others to be wary of potential discrepancies in quotes and to seek detailed information upfront to avoid similar unpleasant surprises.
groca182 fvr
★★★★★
3 years ago
Extremely happy with this place. I went by myself and the guy who helped me was so professional and polite. I wanted to use the restroom, but I was afraid it may be dirty, since a bunch of guys work there..... oh boy I was sooooo wrong!. This restroom was impecable! I couldn't believe it! I know it is messed up to say what I thought, but I want to be honest. I will definitely go back if I ever need anything else done to my car. I got an oil change, price is fair and the place is nice. thank you
Brandi
★
☆☆☆☆
a year ago
This location is horrible and the manager Nelson is extremely rude. We purchased a Groupon for here and when we went in to use it, he made us click the "mark as used" button right in front of him before doing the service and then proceeded to turn us away saying it was already redeemed, even tho he redeemed it right at that moment. If I could give 0 stars I would.
Steve Infante
★
☆☆☆☆
a year ago
The call service is scheduling appt. during there lunch hour. Now I have to wait an hour they need to know the times to better schedule appt. this is unacceptable and some bs!!. The first st. Allen tires is horrible! The guy at the desk was extremely rude and very disrespectful he even started cussing at me. I do not recommend ANYONE to go to that location. That short mexican guy should not be in his position at all and I also hear I'm not the first one to complain about this guy. Why is he still working there? My company has a corporate account and I was on the phone with them at the time this guy got out of hand and because of the way this guy treated me we are closing are account!!! Also you need to seriously look at your policy and if someone buys tires free patch repair should be a given with the prices your charging just like any other tire shop.
Charles Grooms
★
☆☆☆☆
a year ago
Ridiculous establishment. I showed up 1 employee is there with no customers no management on site. The manager shows up five minutes after my appointment time and then refuses my business because he says my oil was too low. I bought a Groupon to go to this place and drove 30 minutes. He was 100% rude and cussed me out to leave when I resisted the point to help get oil in my car, I was 1 thousand miles over my suggested time to get it changed and admit it was low, but absolutely horrible customer care. I went to Valvoline down the street and they have no problem changing my oil this place is a waste of time.
Matt Stastny
★★★★★
2 years ago
Very good customer experience close to the end of closing on a weekday. I had a flat and no spare so I had to get towed to this location, and the staff stayed a little after closing time to replace all four tires. Paid a little bit more than I had wanted to, but that's me being cheap. They were quick and helpful and I would recommend
Andrew Gallarzo
★★★★★
a year ago
My tire light came on while driving and luckily this place is down the street from my work. Went inside and ask for them to check my tires for a leak. Nelson and Andrew were very professional and had their tech check all my tires only to find nothing wrong. Will be coming back for future services! Thank you guys!!
Erick Rojas
★
☆☆☆☆
a year ago
Dissatisfied with an alignment service done at this location. I’ve recommended this place to plenty of other friends and family members with great results. Recently my brother took in his JEEP SRT for two front tires and an alignment due to the inside of the two front tires wearing out aggressively down to the threads. And all they did was adjust Toe and send him on his way without informing the customer about other issues with caster or camber they didn’t even bother to write down the mileage or customer information on the paperwork! 🤬 Can anyone please recommend another Allen tire shop? Fountain valley? Costa Mesa?
Deborah Veitch
★★★★★
a year ago
Left a meeting with low tire pressure, figured it was a nail. Drove straight to Allen tire on 1st Street, and they took my car back immediately. They checked out all 4 tires, no nail, topped all my tires off with air and sent me on my way. The staff was very friendly, especially the manager, who told me they’d take care of my car anytime. Very appreciative!
Wilbur Salazar
★
☆☆☆☆
a year ago
My blinker stopped working after their work on my car. The manager berated another customer for not having enough money. Was rude to his own employees when I walked in. Take your business elsewhere if you want your car taken care of.
Mia MS
★★★★★
a year ago
I came to get my oil change done I noticed my tires need replacement but unfortunately due to my financial situation I thought it was impossible for me but then Jesse gave me different options so I can take of my repairs and get it done today without having to pay anything out of pocket. I received the best service and Jesse was very honest and helpful. Thank you for everything once again!
Gulo Gulo
★★★★★
a year ago
Awesome experience and super fast. Blew a tire yesterday from random street debris and was in and out of Allen Tires this morning in under an hour. Manager working was really friendly and personable. I'm really happy with this experience especially compared to a recent experience I had at a Toyota dealership (5 hours for a pretty routine maintenance service).
Joe Bedell
★★★★★
2 years ago
Super service! Helped get our car ready to sell with all the right parts and great tips. Highly recommended
jose dlt
★
☆☆☆☆
a year ago
Definitely will never come back here I was the only customer and it took over 35min and the service was not great at all. It is overpriced and customer service is bad. I wasn’t told beforehand what oil grade was gonna be put in my car assuming that they knew this information however, after they finished my car, I asked him kindly. What grade did they use and he replied 10-30 I told him my car does not take that it takes 5-20 and he said well you get what you pay for and I told him why didn’t you tell me before you guys did it? I thought you guys knew and he said again you get what you pay for that’s on you!!! I don’t think that’s a way to respond to your customers and I don’t think that is OK. I will definitely never come to this establishment or any of its other affiliates and as a customer, we have the power to take our business elsewhere and make sure our money and business is valued.
