ALTA MERE AUTO CARE

Brandon Johnson

★★★★★

4 months ago

Honestly this is the Frist time I ever experienced a place where there was such great customer service and most importantly honesty. The only thing I regret is not finding out about this place sooner I highly recommend brining your car here. The owner Wiley was outstanding and answered all my questions. The tech zeddie was also outstanding I’ll definitely find a reason to come back pray God elevates this business.

Urban Q

★★☆☆☆

3 months ago

This place seems suspicious. I took my car here twice. And I feel like they over charge me for service. Now I need my AC and heater fixed and they want me to pay 400. Seem like Everytime I take my car there something else go wrong. Please if you know a more trustworthy place to get my AC and heater fixed let me know. I don't trust them people.

Hannah Heredia

★★★★★

2 months ago

Was able to get my battery replaced during this crazy snow weather. They were so accommodating and drove to one of their locations closer to me.This is the second time they have worked on my car. Can’t recommend them enough!

Jeff Jensen

★★☆☆☆

11 months ago

I called to get a quote to install a new spring pack on the back of my F150. I was given a quote which I thought was reasonable for replacement. However, when I picked up my truck they has installed a Super Spring overload on my truck, not a full spring pack. When I got home and started to inspect what they had put on I discovered it was not what I had expected and the original quote in my opinion would have been much less. In addition I discovered that all hardware was not tightened and the sway bar had not been adjusted as it should have been. I took it back and ask them to correct the issues which they did to my satisfaction. When I first called about the expectation that I thought we were installing a complete spring pack not an overload there was no backtracking on what I had believed I was getting. I was told the wrong part number and looked at what had been installed was correct...but would have been several hundred dollars less. They continued to maintain the pricing was correct. I believe the communication was not good, the parts were not what I was expecting, and the pricing was at least 50 - 80% higher then it should have been for what I got. The breakdown for parts and labor was not done, and I didn't get any warranty certificate and specific parts listed on the invoice should I ever have an issue with these. I'm spent my entire career in the equipment repair business and I want businesses to make money and I will gladly pay for what I want but I don't want to be mislead and overcharged for services that I expect to be done as discussed and done completely.

Mark Hollkamp

★★★★★

4 months ago

Great service, friendly people. I had a check engine issue that they worked on. It was tricky and frustrating but never did I not trust they would figure it out. Proved very fair the entire staff seems to care We got a follow up call after a few days of the final fix and I stopped in after I was able to get the TX emissions done. Very happy with the service. This will be my new automotive maintenance provider. They have earned it !!

Jeremy Bias

★☆☆☆☆

5 months ago

Funny they only respond to the good reviews DO NOT TAKE YOUR VEHICLE HERE! If you need a big repair they refer you to they finance partner Acima which is a total rip off. Promise no financing fees which is a lie, Acima charges a fee for every payment. First repair was for my lifters, took weeks longer than they told me. Finally got my truck back and 2 weeks later my VVT sprocket goes out. Took them 2 weeks after I dropped it off just to diagnose the problem. Another 4 weeks in the shop. Got my truck back and 2 weeks later the entire engine blows. Take it back and after another 2 weeks they finally get back to me and tell me the engine blew bc the oil pump was bad. Maybe they should’ve checked that with the original repair to the lifters to ensure the lifters were getting oil? Another month in the shop and I get my truck back with a “new” engine & all kinds of unfinished repairs(main computer clamps not clamped down, loose hoses everywhere, mounts & brackets with nothing mounted to them, hood is off center)Take it back to get the unfinished work done right and that took a week, should’ve been no longer than 2 days. 3 months later I’m still finding “gifts” from them. First oils change since getting the new motor and find out my dipstick tube is cracked off and has been rigged into place. This shop is a total joke. I hope they don’t take advantage of all their customers like this as I was very understanding the entire time when I had more than a right to make a scene every time I called and visited the shop for updates. Trust me, GO SOMEWHERE ELSE! There most definitely is a better option!

Jackie Taylor

★★★★★

4 months ago

I have been coming here for about 2-3 years for routine oil changes. After a motor vehicle accident my insurance company totaled out my car. I was devastated. My car was paid off and only needed body work so I decided to keep my vehicle. I contacted Brad and he assured me he could take care of the repairs. He kept in contact with me and provided me with updates throughout. The price was extremely reasonable and worth it. My 2015 vehicle is now looking brand new again. Thank you thank you so much to the entire team with an emphasis on Mr.Brad. I will continue to come to Alta mere auto care for all of my vehicle needs, and I will recommend to all of my family and friends.

Ashlyn Burkhart

★★★★★

5 months ago

Really happy with the service I received from Alta mere car care! My car had to have a full engine replacement, Brad made sure that my car was fully taken care of from start to finish, he kept me updated and also didn’t charge me near as much as I got quoted anywhere else! I thoroughly recommend taking your car here if you need great service!

Leslie Arnove

★☆☆☆☆

Edited 3 months ago

The ladies upfront were real nice. The owner was a con artist after a lady in front of me had an oil change they told her she needed some work you know $200 whatever that they made of course and then they told me that I needed something done and I just didn’t trust them after that other lady also needed major work so I went to my Old oil change place who I will never leave again and they put it up and said there was not a single thing wrong with that except when they changed the oil at Alta Mere Auto Care, they changed the oil and they barely put the cap on so it was leaking oil but the $268 job no, I didn’t need it. I think it’s really awful that I’m taking advantage of women especially most of us who are not familiar with the car but it’s wrong. It’s really wrong and it needs to be that’s where they make their money. People come in for oil changes and they tell them a bunch more stuff needs to be done. I would not even recommend them to an enemy. There wasn’t a single thing wrong with it, no leaks until I came home after going there, and seeing the drippings. It was not a full oil change either. My old oil change place could’ve very easily told me the same thing and make a bunch of money but they didn’t because they are trustworthy. The owner called with a disrespectful attitude and voice and lied, he also did not say anything like bring it back in a look at it or yeah I’ll check into this anything, he just called to harass me.

Amber

★★★★★

4 months ago

Jackie is amazing and the quality of service we received here was outstanding. As a woman there’s a lot of worry about being taken advantage of when your car breaks down. The were honest and upfront throughout the whole process…just great 10/10 highly recommend especially to the ladies worried bout vultures

Vern Davis

★★★★★

9 months ago

Wonderful Service from everyone that works here currently. Bradster is an amazing upfront guy and they will get your car done correctly and fast!! They're very professional and will be bringing back more service. Please check them out and ask for Bradster he will get you taken care of right away! Thank you guys for the ac repair less than a day on my Mercedes-Benz. God bless yall!!

Jennifer Smith

★★★★★

5 months ago

The people here are awesome. Great customer service and they know what they are doing. They always take care of me without breaking the bank. I’ve gone here for oil changes and an alignment and they always get the job done swiftly and professionally. I cannot say enough good things about this place. It’s a gem and I’m glad I found it. I will continue to be a customer for as long as they are in business.

Jasmine

★★★★★

4 months ago

Jackie at Alta Mere Care provided exceptional assistance throughout my experience. From the moment I arrived, she demonstrated a commitment to customer service that exceeded my expectations. Jackie took the time to thoroughly explain all the available services and her active listening made me feel heard and understood. She went above and beyond, ensuring I had no outstanding balance and working diligently to resolve any issues with my account. Her willingness to accommodate my specific situation made the entire process much smoother and less stressful. I truly appreciated her kindness and dedication, which significantly improved my overall satisfaction. I'll definitely be returning!!

Rachael Shoemaker

★★★★★

a month ago

I needed two tires. I was stuck in the ice storm and they let me purchase the tires online and they went above and beyond to go pick up my tires and make sure I had them in time to go to work. The lady named Reesie gave me the comfort,assurance,and speedy service I was looking for. You need to keep Reesie as part of your team because her customer service is why I will continue to come back. Thank you

Erik Lopez

★☆☆☆☆

a month ago

Two days ago, I took my car to a shop called Altamere Three, located at Roofes Drive 6743 in Guatagua, Texas 76148. A mechanic told me he'd check it out first and that it would take two hours. It took maybe two hours, or maybe more. I took my truck there at 7:00 AM, and they didn't have it ready until almost 5:00 PM. I'm not angry about that, because even though I was late for work, I'm not angry. I'm angry because he showed me an estimate of what the repair would cost. He showed it to me between 8:00 and 9:00 AM and said it would cost $1,600, not including the spark plugs they mentioned. They said it was missing spark plugs, so they replaced them. I told her I didn't need the spark plugs. Okay, it said $1600 but it said $1,600 including the spark plugs. I told her I didn't want the spark plugs, and how is it possible that in the end they charged me $1,900 and didn't even install the damn spark plugs? I'm filing this complaint so it's on record with them or with you, and later I'm going to the store because it's not fair that they took advantage of me.

Kenna Curran

★★★★★

3 weeks ago

I finally found my auto shop, went in for a tire mounting for my spare on my jeep. Such of a nice crew. Very welcoming and quick, great on prices! Make sure you open the door slowing and dont let out "choas" the cat! LOL

Sharon Symonds

★★★★★

8 months ago

This repair shop is absolutely Amazing! I've used them several times for jobs big and small. They are kind and professional. Mr Brad has always made me feel comfortable and wasn't out to screw me over. He showed me the problem, ordered the parts for me if needed and took care of the problem in a timely manner. They also have a free shuttle. I appreciated the ride home. I highly recommend.