American Truck & Trailer Repair

Michael Little

★★★★★

5 years ago

I went there yesterday to get a tire when I got there I got two used tires. When I got to the customer to get loaded I noticed one had a hole on the side walls. When I call them they told me to come back. They gave me another tire no question asked. The tires I got was 50% rubber. If I would have went to TA I would have paid double. Thanks JACKSON for helping me in a time of need

Phillip Haynes

★★★★★

6 years ago

Owner was very helpful and understanding. Gave me the best deal on a set of 4 great used tires that I couldn’t get any where else. I would recommend this establishment over any other one in the 757. Will be back!

Ozz Express LLC

★☆☆☆☆

4 years ago

Went in to replace 4 hinges on the trailer door. Business tried to extort $1100 for changing 4 hinges where normally this costs about $300 to do it. Then threaten to lock up trailer when we told them we not paying $1100 for what normally costs $300. Business still end up extorting from us $200 to remove installed hinges. This is very unethical business ran by colored minorities. Stay away if you do not want to be ripped off or hostages situation

Steven Mc

★☆☆☆☆

6 years ago

I ran over something in the road and blew out a drive tire. I called this place. American truck and trailer and spoke to the owner I’m guessing. I told him I DID NOT want a RECAP tire! And I wanted either a used 24.5lp or 4 new Kelly’s. Depending on price and availability. No problem, I’ll have one out in a hour. It was dark by then and truck arrived. I asked mechanic, it’s not a cap is it? It’s what ever he put in the truck. It looked like a brand new Goodyear and didn’t look like a cap. This was Friday and come Monday morning loading it looked low and had 20lbs in it. I went to a tire shop and thinking it was the valve stem. Turns out it’s a RECAP and had a tiny nail in it. This overpriced $475 now cost $550 after tire being repaired. I called Monday morning and expressed that I’m very unhappy and he offered to make it up to me before I read bandag all over it. He tells me he had 4 new matching Kelly’s. Now I’m right back where I started looking for 4 new tires and junk pile to throw the recap on. Until this place learns to either pay attention to their customers wishes or run a legit business, stay away!!! There’s nothing I despise more than having something fixed over and over and not done right the first time.

Joe Naugle

★☆☆☆☆

6 years ago

Went there for simple air brake valve replacement. Agreed to pay minimum road service call ($250) because it was after hours even though I went to the shop. Took them over 4 hours and once completed the valve still leaked. The “mechanic” spent most of his time wondering around the shop looking for tools. They still charged me full road service rates and decided they couldn’t figure out why the new valve was leaking. I got home, and went to remove the valve and found a coarse thread bolt stuffed into the pipe thread fitting rather than a plug in the bottom of the valve!! Tried to call Issac (owner / manager) he won’t take my calls and now chucks me right to voicemail. Mickey Mouse operation at best, be careful!!

Reginald Boothe

★☆☆☆☆

4 years ago

Sent out what I consider an inexperienced and unprepared technician to change one blown out steer tire .Took him two hours.For this they. Harness me $820 .Not 2 hours to get to me...but 2 hours to change the tire once he arrivedI would not recommend thiese guys to anyone EVER.

TortuousAugur

★★☆☆☆

4 years ago

Had very minor repair on trailer floorboard. Cut out old, rotten piece and put in a new piece. Work done was okay but the guy doing the work took an excessive amount of time getting tools, wandering around, spotting other workers as they drive another truck on the property, etc. He also took an hour and a half or longer just to arrive on site after being told at the start he would only take 10-15 minutes, which was repeated every time I asked if he was on site or not. I even called ahead and told them the exact issue I needed fixed. Missed my load for that day and since it went to Ohio and it's a holiday weekend, I lost out on my next load too because no other shippers are going to be open or the receivers in Ohio will be closed on the holiday. Repairs took 2.5 hours but like I mentioned, there was a lot of wandering around. New wood looks decent. $1850 and $2600 loads gone to never return.

kareem maye

★★★★★

2 years ago

Had a repair on a cross member on my 5x10 utility trailer. I love the repair. The people there were honest, informative and accommodating. The price for the repair was reasonable. I would recommend them.

Jillian D.

★☆☆☆☆

4 years ago

Came here for an oil change, A/C fixed, and cruise control fixed… I talked to the guy Saturday morning and he told me that he could get my truck done on Tuesday and it would be finished that evening so I Brought my truck here early Tuesday morning, I call later on in the day and they say they would not start on it until Wednesday morning. Okay cool, Wednesday afternoon comes and I call and ask if they’re working on my truck. They stated they’re working on it.. ok great. I receive no call that evening so Thursday morning comes and I call and they said my truck will be finished at 430pm with everything done. 4:30pm comes , I come to the shop and the ONLY thing they’ve done to my truck was the oil change… which they had done on Wednesday. So all of Thursday my truck was just been sitting there. I’ve missed 3 days of work for just an oil change..and on top of that when I got to my truck to leave, the truck was dead. They’re very unorganized. Highly dissatisfied with the service. If you can please use another mechanic

Charles M

★★★★★

4 years ago

Needed a tire change on my MCI 4500 bus, they said yes we can do that for about $75. I asked how much for a mobile call instead of me driving to them, he said it's a $400 service call. They were 35 miles from me. I said I'll drive to you. He only charged me $52 . Definitely worth the drive. Thank you guys. Had me in and out in 20 min. Definitely recommend their service

Dave Gibbons

★★★★☆

2 years ago

I work for a trucking company and have used this company multiple times recently. They have been very quick and easy to work with. From my view their work is excellent and the terminal manager has sent no complaints about the work performed. For the life of me I can't remember the operators name but she has always been very polite and helpful. I plan to keep using American Truck and Trailer for my emergency needs for the foreseeable future.

Emma Applebach

★★★★★

2 years ago

American Truck & Trailer Repair is a lifesaver! I have 6 trailer bodies that are decorated as parade floats, and this is the only company that will come to me and make sure the 30-50 year old trailers and good to roll. Mr. Jackson, the owner, keeps a busy schedule rolling, and his son who has come out to my warehouse to do repairs for 2 years now is awesome! Ms. Debbie in dispatch is always wonderful to chat with, and this year Vanessa was a complete LIFESAVER in helping me get on the schedule quickly and keeping me up to date on when the techs would arrive so I could meet them. Highly recommend this company for the excellent work, and the way that all the members of their team work together!

Francis Allen

★☆☆☆☆

a year ago

This is by far one of the worst truck repair companies I’ve ever dealt with, the owner Mr Jackson comes off as a good guy very convincing that he can get your truck repaired in a timely manner, I needed my transmission replaced, we are a small business out of Chesapeake va , this guy had no idea how to repair my transmission, over a month later after we lost most of our customers, I had to go to his shop an get my truck an take it to a transmission repair shop,I ask him to get all my parts together so I could take it to another shop, he didn’t, I had to go Thur his shop with him on the phone telling me we’re my parts were in his shop, I explained to them that I had most of my dumpsters out and had to get them off of my customers property quickly, the transmission would not change gears they suggested I take the truck with two gears and pick up my boxes and bring the truck back to the repair shop. This sounds unreal. I knew I was in trouble then, I had sleepless nights, worried about my business shutting down for over a month, for a job that should have taken less than a week, I didn’t want to do this review, but I Felt if I had not, warn others of the pain suffering and financial loss my company suffered, it will be selfish and irresponsible maybe I’ll save someone else the suffering we went through

Aaron Dawkins

★★★★★

a year ago

I am a random trucker passing through virginia, working from NY to VA. I was broke down on the side of the road on a weekend and this business is the only one that answered right away. Not only did he do a great job on the repair, but it was swift professional and he knew exactly what was going on with the truck from explanation over the phone. The service was very friendly and i'm very appreciative of the service. Highly recommended, if you're in this area. Awesome job. Thanks again.For getting me on the road rolling right away. Also the price was fair. Aaron D.

Abdullah Azimi

★★★★★

a month ago

Hello fellow truck drivers, this workshop is a very good place. They are respectful and very friendly, and they are highly professional in their work. I would like to thank them for their kindness and for treating me so wel

Muhammaddust

★★★★★

2 months ago

I’m extremely satisfied with the service from Truck Shop! My order was delivered quickly and on time, and the staff were friendly and very helpful. The product quality exceeded my expectations. I highly recommend this shop – you can always count on fast, reliable service and top-notch products!”

Zone LLC

★★★★★

a month ago

We came to the shop with a tandem issue, and they helped us quickly at a fair price. The service was professional and efficient. Special thanks to Lay she is very kind and helpful. She provided timely updates and made sure everything was handled smoothly. I highly recommend this shop to everyone!