Anderson Automotive & Towing

Diane Adams

★★★★★

a year ago

Although, I did not have my van repaired at Anderson Auto in Knoxville, I had the distinct pleasure of talking with the owner Friday evening (3/7). On my way from Ohio to Savannah, Ga, just getting on I-640 from I-75 south, my engine light came on flashing and everything thumping. I exited the hwy and rolled into a local hardware store. AAA had recommended that I call Anderson Auto. It was late Friday afternoon and the owner told me he would be closing at 5pm and not reopening until Monday, and he couldn't be sure he could do anything until then. With that information, it was suggested to me that I find a dealership near by that would be open later, and on Saturdays. In my haste, I didn't get back to let the owner know that I wouldn't be having my van towed to his business. Later, before 5pm, he called checking on me to see if I was ok and had I found a place to service the van. To me, this is excellent customer service; putting the needs of (in my case, a stranded traveler) above the needs of his business! Thank you, Ned. Diane Adams - Oregon, Ohio

Alexa

★★★★★

10 months ago

Anderson Auto helped me greatly with super quick service!! My car had died and I'm in Knoxville for college, so I was nervous that I would have a dishonest repair company but Anderson was amazing!! They kept in contact with my dad throughout the time my car was in the shop. Thank you Anderson Auto!!

Maya Atallah

★★★★★

a year ago

Ned is the best!! I am a college student and don't know much about cars, I drive an older car w a lot of miles on it that's had a few issues and he is always able ti fix it. He is also kid enough to always contact my father and explain the issues to him better than I ever could. I had an issue today and am headed out for a long drive tomorrow and he made sure my car was ready before they closed up for the weekend. I highly highly recommend this place, especially students!

Bonnie Conley

★★★★★

a year ago

We’ve had to use a towing service a time or two over the years and although the majority of the times have been totally fine there have been some issues. My point is that I’ve never felt compelled to post a review. I’m always thankful for the help of course but today when I reported through Life360 that I needed my car towed from Callahan/Clinton Hwy they gave me a general timeframe that was about an hour to an hour and a half out. I was totally fine with that because the last time we needed a car towed we waited almost 4 hours. Barely 5 minutes after I got off the phone with Life360 I got a call from Jason through Anderson Auto & Towing telling me that he’d arrive in roughly 15 minutes. He was super nice and professional but in a personable way and I appreciate that so much because I can be “socially awkward” But if someone talks to me like person to person instead of service to customer I am much more comfortable. He got to us in 10 minutes and half an hour or so later our car was where it needed to go. So all in all this was 100% the best tow experience we’ve ever had and I highly recommend them.

Bill Amos

★★★★★

11 months ago

I highly recommend this business for towing and auto repairs. They towed and fixed my daughters 2011 Toyota Avalon, were very helpful and professional with her as a freshman at UTK, and communicated with me on getting the alternator replaced. Now 2 years later they checked out a problem she was having. Both times they were very honest and timely in completing their work!

Kristen LaValley

★★★★★

7 months ago

The tow truck driver who came after our wreck was the kindest man. He made what was a bad situation so much more doable, going out of his way even to drive us back to our house. Upon storing our car at the lot we realized something valuable was left in the car and they retrieved it and kept it in a safe space until we could pick it up. Highly recommend this company!

Michelle Stainback

★★★★★

a year ago

We recently had a GREAT experience at Anderson Automotive. My son had issues with his truck and they were able to diagnose and repair within 48 hours. He’s a student and we’re out of town…my Mom intuition was very positive after speaking with them. Very honest and reasonable. We recommend 100%.

Lara Heberle

★★★★★

4 years ago

This place is amazing! One of the best shops I’ve been to. Very kind people, efficient, good communication, great value, has coffee, and is close to downtown if you need somewhere to wait. Ned fixed our problem in a single afternoon. I don’t think we would have been driving for a week or two if we had gone to any other mechanic. We were on a road trip and our Chevy Trax stopped making it up hills. Ned found the issue, and worked some magic to find the one replacement part in all of Knoxville because it’s on national backorder. The part was used but in near perfect condition so it was way more affordable than we expected. Thanks again for helping us make it back in one piece!

Jeremy

★★★★★

a month ago

Devon went above and beyond getting my car towed back to the dealership. Made a stressful situation much less stressful for me and my family and we greatly appreciate it. Thank you!

Wes Johnston

★★★★★

2 months ago

Good down to earth people and took real good care of my truck when I had an issue while in Knoxville. Great service, friendly people and smooth process.

Hades X

★★★★★

2 years ago

I don't take my time to review a lot of places but Anderson Automotive's service was so quick/honest and good that it has me recommending them to anyone I know with a motor vehicle. I am super picky with who I take my car to and definitely don't trust it with just anyone but if I'm ever out around Knoxville I know who to take it to now. My experience: Lexus SC300. I called ahead and told the person on the phone about my situation and Ned told me they were busy but I can come and get in line since they don't do appointments, I dropped my car off Friday around 12pm (they were busy for the day) so they told me Ned would get working on it Monday since they are closed for the weekend. The price they had given me for a install on my lower control arms that I had bought was pretty good and beat a lot of other shops around. So before I drop my car off I tell the guy at the counter I want to add a alternator to the things to install since I already had it as well. (He told me they would call me to let me know how much more it would be and that I should know that it's my provided part so they can't ensure it will work therefore cannot replace it later on free of charge.) I go ahead and give him the key and take pictures of my car all around just in case then leave. Ned then called me that afternoon around 3-4pm to tell me how much more it would be to install the alternator and again, not a bad price at all. Super reasonable. Today (Monday) I called them around 1pm and the guy told me that my car had just got done so I went to go pick it up and as I was paying I saw that the price reflected on the labor part was actually a little bit lower than what agreed on, but that just brought a smile to my face and made my day a hell of a lot better, even if it wasn't a lot it still helps. So again, SUPER HONEST / QUICK / PROFESSIONAL AND REASONABLE MECHANICS!!! They also did not try to sell me up on something I didn't need or come up with something crazy like other shops try to do either. Definitely bring your car to AA&T for those little repairs!!

jessica Harris

★★★★★

5 months ago

My husband and I've been coming to Anderson automotive for 8 years now, Ned and his staff are really amazing. Ned has pretty much fixed everything on our 2002 Honda Civic. No matter how busy he was he would always buy the time to fit in because he knew we were third shift, to me that's going above and beyond in which separates this company from all other mechanic shops around here. We sold our 2002 Honda Civic but that's okay Ned we got 2018 Subaru if there's something wrong with it I know where to bring it. If you're looking for a laid-back good mechanic shop and give Ned his staff at Anderson automotive a chance, I promise you you will not regret it. Ned,thank you again for all the years of good service

Rhonda W

★★★★★

a month ago

I wish that I could give more stars. Traveling alone at night far from home with my dog in a new car. I hit a huge pothole on 75 near Rocky top & had a tire blow out. Car has run flat tires so I was able to limp to Clinton exit. Called BMW road emergency they patched me thru to Anderson. I was very upset & the gentleman I spoke with Devin couldn’t have been any kinder. He talked me through my situation and suggested a terrific solution. Devin loaded car up & got me close to my family in Chattanooga. I can’t say enough how much this means to me, great service from caring individuals is rare to find & I feel so lucky to have had Andersons Devin providing towing services. He turned a potential nightmare into an easily resolved problem. Thank you!

thomas bennett

★★★★★

3 weeks ago

My car broke down. I was stranded and Devon was awesome, as soon as he called he was calm and professional. He arrived on site quickly. He was knowledgable and quickly hooked up the car and was able to give me a ride. He was Great

Jessica Duree

★★★★★

4 months ago

I had a wonderful experience at Anderson automotive. My car broke down and overheated, and AAA towed my car there. I was very nervous because you never know if you're going to come across mechanic with good intention or not. Ned was highly knowledgeable, and very helpful and an ethical individual. He took great care of my car, solved the issue right away, and was very honest, and very well priced. I'm a person who always wants to shop around to find a well reviewed handy individual. So I felt very lucky to have landed in his shop, considering the circumstances. Very knowledgeable, great prices, high ethical priority. I will be using his shop from now on. P.S. I hope you all enjoyed my Raffi CD

Ryan Mast

★★★★★

a month ago

I had a wonderful experience with Anderson Automotive & Towing. We needed to have our car towed after a minor accident and got super fast response from Anderson. Devon dropped everything and continually went above and beyond to make sure that we were cared for. I highly recommend this company. I greatly appreciate the superior service and care. A measure of a good company is their great employees who care to do the very best - Devon was definitely that.

Rodney Sadler

★☆☆☆☆

a month ago

There is an Anderson Towing truck that drives recklessly, speeds, and runs stop signs at Lowes Ferry and red lights on Louisville Road and Topside road at high rates of speed, while tailgating the cars in front In Louisville. This occurs between 6:00a - 6:45am. It’s ridiculous and this driver is going to seriously injure or kill someone. This may be a great company, but this is unacceptable. Also, here’s a picture of them running a red light from the straight lane into traffic today. Also have the dash cam video. The video shows the Anderson Tow Truck running the red light from the straight lane. Vehicle coming from Top Side road, that had the right of way, missed it by just seconds. This driver drives this way everyday.