About Business
Anderson Body Shop brings expert Car Repair solutions to the local community in Baltimore, MD, Baltimore. From Auto body shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Baltimore, MD appreciate their attention to detail, leading to a consistent 4.1/5 rating from 322 reviewers. By focusing on the specific requirements of the Baltimore, MD area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Baltimore, MD and beyond.
Google Reviews
Angel Tidwell
★★★★★
Edited 4 years ago
Everything was excellent. I was in and out, and they did a fantastic job of fixing my 2013 Ford Explorer. It looked brand new, and they cleaned it as well. Thank you, Anderson Body Shop, and Shout out to Ms. Lisa, who was excellent from the beginning until the end. She treated me with such great respect and hospitality.
Chris Kates
★★★★★
6 years ago
My vehicle was damaged in a flood 2 months ago. I took my car to Anderson and was put in a rental they located for me the same day. Dan and Sue made the drop-off simple. They kept me informed all the way through the process. The repair was great! Dennis explained everything they were doing to my car to make sure it was perfect again. Absolutely would recommend this body shop to anyone!
Pollyanna Magalhães Melo
★
☆☆☆☆
2 years ago
The worse thing was that everything that was in my car disappeared. Everything single thing, old IPod, National Park’s pass, toiletries, package with masks, pen, pencils, etc. it was completely empty. They didn’t do the job that was authorized by the insurance and I couldn’t pick up my car after a month. Then when they said it was ready I went to pick up the car and the passenger’s seat has a huge ink stain and they tried to give me the car this way. It took forever to have the seat replaced. I was the one calling the shopping and requesting information about my car all the time and wouldn’t have a call back. Terrible service, terrible time line and stressful and painful process. My car was stolen twice, one on the street and another one in the shop. When I talked about my stuff I was ignored all the time. When I was there to pick up my car the manager said they can be responsible for items left in the car because it is a open parking lot. Then he even said that they sometimes they find homeless people sleeping in the car left outside. Really? So disrespectful! I do not recommend this place at all.
danielle hines
★★★★★
2 years ago
My driver side mirror was broken during an accident and I needed a new one. Anytime I need body work done to my vehicle, I always use there services. Very professional, reliable and it's convenient because it's located between my home and work. This is a helpful transition for dropping off your vehicle and picking it up when it's ready.
Andre Ferrell
★★★★★
9 years ago
I had my 2012 Ford Escape serviced at Anderson. I had the passenger rear door repaired and painted, and they did an excellent job. The paint job was great. The service rep was very helpful. I dropped off the car on Wednesday and it was ready to pickup Monday. I received emails and calls about the status of my vehicle. I appreciated it. Anderson has an in-house Enterprise Rental Car which is extremely convenient. Overall, I had a positive experience.
Sandra Goolsby
★★★★★
6 years ago
Impressive service. I picked up the car after body work was completed. That evening i realized there were no operating headlights and one tire had a slow leak. I took the car back the following work day and they repaired it all very quickly. They provided shuttle service twice. I could not have been more pleased with their initial work and their follow up.
Emmanuel Andre
★
☆☆☆☆
2 years ago
I was initially told that my car would be ready in the 8th. On the 8th, I called the shop which told me that they were still getting parts. At that point, the emails that I received stopped coming. I received no updates from the shop in the process. I called constantly and only heard they were waiting on parts. Eventually the shop stopped taking my calls. In one instance I was left in hold for 25 minutes. That prompted me to go to Andersons where I learned that the issue was that you were ordering used parts that kept coming in damaged. It is unclear why used parts were being used when the insurance company was paying for the work. I was assured that a new part had then been ordered and that it would be in the next day. This was extremely frustrating as the wait caused me to hold on to my rental past the insurance date. I spent $600 extra dollars on my rental than I needed to because the shop kept my car until the 29th. I do not understand why I had to go to the shop in order to get them to order the new part. When I arrived on the 29th, they seemed surprised that I was there. Even though I received an email stating that the car was ready. I was told that they needed an extra hour to clean it. When I received the car, it had not been cleaned at all. Mud from my shoes on the day of the accident was still on my mats. Dust had built up on my dashboard. No cleaning took place at all. In addition, the Jeep Logo from the front of my car is no longer there. I am incredibly unsatisfied with the service, professionalism and lack of honesty.
Eleni Bowden
★★★★★
2 years ago
Lisa was wonderful to work with; she kept me updated every step of the way & assisted in making sure all went smoothly with my car rental. My repairs were very well done and completed on time. Definitely recommend Anderson Body Shop!
Ben Neustein
★★★★★
5 years ago
They were quick to get in, completed the work in both a timely manner and in the time frame they quoted. The car wash with tire shine after was a nice touch. Good price compared to the dealership I originally had the work quoted for (motor replacement and scratches painted). It’s nice that enterprise is across the street. Polite and helpful, thank you Lisa for making it easy for me.
Vera Yancey
★★★★★
a year ago
I would like to thank Mike Machin for securing my vehicle until Safelite could replace my windshield. Great work as well as excellent customer service skills. Kudo's to Anderson Body Shop!
Julia Chu
★
☆☆☆☆
2 years ago
0 star service! My car has been at the shop for over 4 weeks now. For reference, I dropped my car off 10/16 and its Thanksgiving week and still don’t have my car. 10/7 was the day they called me to pick up my car the next day, but same day they cracked my rear window and pushed the pick up date few weeks. HOWEVER, no one bothered to tell me they cracked my window! I had to find that out through the wife of a family member who works there. When I called to confirm, the receptionist had no idea so no one even bothered to update her! Absolutely no communication and I’m so disappointed. If you want efficiency then I suggest another business.
lynn freemon
★
☆☆☆☆
11 months ago
The worst they will danage your car and lie about. If you were only going for customer service from the young ladies that sit up front then you will get excellent customer service from them, but you need your car fixed not danaged. Do not go to the one in the baltimore city 25th street
Ethan Smith
★★★
☆☆
2 years ago
I made an appointment two weeks ago to come in yesterday and have my driver's side mirror replaced (a deer had smashed it, and I needed a new one). They told me they just needed to paint it and that we could get it installed no problem. I show up yesterday and whoever I spoke with never scheduled me. Netta however was very nice and apologetic and has me scheduled for next Monday. I understand it happens sometimes, and I was happy to get on the board quickly after that, but it was unfortunate that I woke up early to get this done and couldn't.
Christian Ritchie
★★★★
☆
Edited a year ago
The reviews are all true. I wish I had shopped around more. While I understand that there’s a wait time for parts to come in, I recommend giving people a realistic turnaround time so that they can plan accordingly. If it’s going to be 2 months, just say that. Don’t tell someone a date and then keep changing it week after week. That’s hurting your business. * Updated from 2 to 4 stars* -the general manager helped me and returned my car to me quickly. I appreciate this response and the empathy that he showed me. Thank you Anderson Body Shop for the customer service.
Rachel Buckley
★★★★★
a year ago
The customer service at Anderson is FABULOUS. Melva took amazing care of me, keeping me in the loop the whole time and just a genuine kind person all around. When I picked up my car, I was feeling that the brakes were a little off, so a gentleman there took me on a test drive with it, and he said they felt fine to him and honestly I was just used to the rental car lol. But I felt really taken care of there, I have recommended to friends, and if need be I will be using their services again.
Scott Paynter
★★★★★
8 months ago
I took my 2017 Camry in for some body work that needed to be done. While the work took longer than I initially expected, after expressing my frustration at the delay, the staff, namely Netta, Melva and Dave made sure that I was well taken care of at the end of the process. For that, I am happy to heartily recommend Anderson Auto Body to anyone who asks me.
Cassidy D'Anna
★★★★★
2 months ago
JD was very nice and quick when I needed a simple bolt that went missing for my windshield wiper.
Stephen Ohara
★★★★★
a year ago
I just picked my car up From Anderson body shop. The staff were very polite and friendly. Turn around was reasonable. (2weeks) The car looks great!!! My car was side swiped parked (before picture) Then repaired by Anderson body shop! (After pic)
Laura McGuire
★★★★★
3 months ago
I went to Anderson because they work seamlessly with my insurance company, Geico. They were incredibly helpful, especially as Geico was not communicating well (or at all) with me and changed my adjuster midway through my service. Anderson did great work, and when Geico ended up rejecting a portion of the repair, went above and beyond to get the work done as quickly and inexpensively as possible. They helped me stay up to date with the process (even better than my insurance did). I'm glad I chose to go to Anderson!
Ufuoma Agarin
★★★★★
9 months ago
I rarely write reviews, but Melva at Anderson Body Shop deserves every single word of praise. From the moment I first stepped through the door, Melva has been nothing short of phenomenal. She’s the kind of person who makes you feel like family — attentive, considerate, and always a step ahead. Her professionalism is unmatched, but it’s her warmth, grace, and consistent above-and-beyond service that truly set her apart. Melva doesn’t just meet expectations — she exceeds them with ease. Whether it’s during the chaos of the holiday season or the usual day-to-day bustle, she handles everything with calm, care, and an accommodating spirit that’s become so rare these days. Her communication is clear, her follow-through is impeccable, and her kindness is simply magnetic. Thanks to Melva, I won’t take my car anywhere else. Each time, my vehicle has come back looking brand new — cleaned, polished, and cared for with precision. The service is efficient, the turnaround is impressively fast (even during high-volume times), and the experience is always stress-free thanks to her steady hand and sincere attention to detail. Melva, if you’re reading this — hey girl, you ROCK. Thank you for being the absolute all-star that you are. Anderson Body Shop is lucky to have you, and so are we!
