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About Business
Audi Central Houston Service Center is a highly-reputable Car Repair service provider based in Houston, TX. Audi Central Houston Service Center covers all facets of the Car Repair industry, with a focus on Auto repair shop, Auto air conditioning service, Brake shop. With over 1160 reviews and an average rating of 4.7/5, Audi Central Houston Service Center is a trusted name in the industry. Their presence in Houston, TX ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Danina Jones
★☆☆☆☆ Visited the service dept on 1/9/2026.The service consultant Grisel Ramos was great as usual. Unfortunately after leaving the dealership during my 2 hour commute home I noticed the oil light on with a message indicating too much oil was placed in the car. It was already after closing time for the service dept so I called the dealership around 3:15pm the next day to report the issue. I spoke with Daniel Mc Faddin who is the supervisor over the service department. Mr. McFaddin tried to make light of the situation stating that it probably was only an 8th of an inch over the max amount. I questioned how would he know how much it was over when he hadnt even looked at the car. The level could very well be extremely over the max amount which could cause severe damages to the vehicle. Had i known this while driving home, i would have pulled over and called a tow truck. I researched the issue online after getting home. Too much oil makes the crankshaft whip the oil which creates foaming, reducing lubrication and potentially leading to engine damage as well as oil leaks from excessive pressure. I asked Daniel Mc Faddin to note in my vehicle records that I called regarding this issue in case my vehicle sustained damages from being filled with too much oil. I don't think my request was too much to ask. Mr. McFaddin of course didn't want to admit to any possible wrong doing on the part of the service department. He said he wasn't going to cover any damages if I had any issues in the future from the car being filled with too much oil. He again tried to negate my concerns and attempted to make me feel as if my concerns were not valid. I wonder if he spoke the way he did because I am a woman. He stated that he had over 30 yrs in the business and my oil was probably over filled by a small amount. Again, he made the assumption without even inspecting my vehicle. I was very disappointed regarding my interaction with Daniel. I take extremely good care of my car and purchased the maintenance plan to have it serviced through Audi because i wanted it serviced correctly. My car is fairly new with less than 45,000 miles on it and cost over 100k. I didn't purchase this car or the maintenance plan to receive subpar service from the service department or to be disrespected by Daniel. This issue could have been easily resolved. All I asked was for the matter to he documented in my vehicle records in case i had issues in the future. That would have eased my concerns moving forward. He refused to do that which causes me even more concern. It is unfair to me as the owner with the financial obligation of the car to be held responsible for possible damages that I did not create. Everyone makes mistakes as some point. The service technician could have been rushed or just had a bad day. Taking ownership and responsibility for mistakes is the right thing to do. I am left with leaving this review as a form of documentation for my records because Daniel refuses to properly document my concerns in the event problems arise with my vehicle in the future.
Madeline Garza
★☆☆☆☆ I scheduled an appointment for January 21, 2026 for an oil change and a brake system diagnosis for a sound coming from my left rear tire. During the initial consultation, I was informed that the oil change package offers a complimentary diagnosis and therefore I wouldn't need to include the comments about my breaks. Using the assurances of the professionals at the service center, I agreed (as a professional myself in a different area, I know the staff is fully knowledgeable and has the best idea of how to quote and write things for the benefit of the customer, or so I thought) and waited for the repair suggestion. Once the service was complete, I was provided a couple of service recommendations, but none were explained to fix the issue of the sound coming from my wheel. I chalked it up to maybe something was stuck in the wheel and fell off during the diagnostic exam. I paid my $300, and went on. By the time I got home (20 minute drive) the sound came back. I attempted to call the dealership again to try and figure out what the sound is as I am afraid to drive it. I was informed I would have to pay another $300 for them to figure out what was needed to be done. I am extremely frustrated that I would 1. have to pay another fee that I had originally paid for the purpose of fixing this issue and 2., take more time out of my day and work to get this issued fixed when it should have been caught when I originally went in. I explained my frustrations and was just met with a "well you still need to pay the $300." While I understand things and services cost money, it feels like I am being taken advantage of, in order to get another couple hundred in profits. This is extremely unfortunate as I really enjoy my car and have never had issues with this service center before and had expected to remain a satisfied customer for years to come. Unfortunately, I have lost trust and I am unsure on whether I will be listened to upon any future appointments. To sum up, this is crappy.
JD Stephenson
★★★★★ I have been spoiled by the service at Audi Central in Houston. To start I've been very impressed by the enthusiasm and helpfulness of the folks in the service department while my car was in warranty. So nice! Then, inevitably, a warranty expires. When that happens common wisdom is that bringing your out of warranty car back to the dealer is a bad idea, mostly because of the cost. I have not found that to be the case. It's a well-known fact that that auto repair is becoming increasingly complex. Still, facing my first out of warranty repair to my A6 Allroad I took it to my old trusty independent high-end auto repair shop...known for Audi repair. That afternoon they called to tell me they didn't feel competent to do the job. I'd never heard that from them before. That's when the extra expertise of the mechanics at Audi Central became necessary, especially given that there were more problems with my car than were initially identified. That sounded expensive, but in the end Audi Central made these repairs far more affordable than I was expecting. Amazing. I'll be back for sure.
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