Audi Coral Springs - Service Department

John Calabrese

★★★★★

6 months ago

While I am not one who writes many reviews, there have been times where it would be a disservice not to compliment the competent and phenomenal service one receives. Today is one of those times. Today, I brought our Audi Q5 in for routine service and a few tweaks like wipers and "top offs" and within twenty minutes, Alia Galinis, the Assistant Service Manager came to where I was and after reviewing our service records noticed that there were no rotations done on our tires after 18k miles. perhaps that seems somewhat small for this type of review, I believe the mere fact she did a review of our services and saw it wasn't not done and how she communicated with me (and brought the technician out to speak with me as well) about the other small items I requested her to look at, simply shows an amazing eye for detail and unhurried assistance. In closing, I conceded this is the first time I was assigned to her (it's random if you don't request an advisor) and I am very appreciative of her help. The service dept won't disappoint and one hopes to assume if she is that attentive to customer service, then the rest of the advisors will be as well. Certainly Erica and Quinton in sales are, as this is our second Audi Q5 and if this visit is what's to come in the future when we come for service, then it won't be our last Audi if we decide to lease another. Why would we go anywhere else.. While nothing ever seems perfect in the car world (and many other worlds as well I imagine) our experience at Coral Springs Audi is probably about as close as it gets in my opinion... Thank you Alia, you deserve to be recognized, as well as the others above....John and Gail.

EA Boca

★★★★★

2 months ago

Been going to Audi Coral Springs for over a decade . Great service. Steve Meyer is always there for anything you need. Highly recommend.

Jonathan Steiner

★★★★★

5 months ago

Audi Ft Lauderdale and Steve Kincaid are total professionals and a no BS dealership. Everything about our new Audi E Tron was perfect....from price to delivery. Steve...thank you so much for being the consummate professional. Everything and every detail you told us was spot on....and 100% honest and true. We thank you for the extra effort that you made to 'swap' vehicles so we could have the exact model and color we wanted. No other Audi dealership including West Palm was willing to do that. Bravo...6 Stars!.....

Luis Nataniel

★★★★★

2 months ago

Audi Coral Springs is run extremely professionally. All the workers are polite and professional. All facets of the services were communicated in a timely manner.

Freddy Rodriguez

★★★★★

2 months ago

Steven Meyer made the process very simple and easy. Had a great experience as this was my first service visit at Audi Coral Springs with our new vehicle.

christian spieker

★★★★☆

2 weeks ago

Service advisor AJ is very nice but needs to communicate with customers better. I was never able to reach him by phone or text and only found status of my car by calling the dealership main line

Glen Sutherland

★★★★★

3 months ago

Needed back up light cassette replaced, and general maintenance before taking a long car trip to North Carolina and despite being the thanksgiving holiday weekend and giving Steve Meyer very short notice. Everything got done on time without hassle. Amazing. Steve and the service team at Coral Springs did an excellent job.

Gregory Bohan

★★★★★

2 months ago

Have been dealing with Audi Coral Springs for almost 15 years in terms of servicing Audis actually purchased from them. The service has been flawless. Working with Steve Meyer, my Service Manager has been a pleasure at every level. He is the consummate professional. I would recommend the dealer and the service they provide without hesitation

Robert Ferrari

★☆☆☆☆

Edited 2 months ago

This place is dishonest. My Audi 2017 A6 has 47k running perfectly I take very good care of this car !!!! the only issue was the ACC warming and I dropped there . OMG took 2 weeks they microscopic my car finding several issues. Like 2 motor mount replacement $2,400 Oil pain gasket leak costing $ 2,535 and wasn’t any leak Control arm bush link $ 1,940 rear wasn’t bad my total cost $10,900 The extension warranty sent a inspector and they didn’t approve anything saying the car doesn’t have that issues besides the Driving assistance front cameraJ852 that causes the ACC not working costing $2,,349.63 was the only issue that needs to repair but unfortunately my extension warranty doesn’t cover cameras. When i pick the car up they charged me $415.25 for their diagnostic that’s ridiculous also my car was nice and clean when I dropped and when pick the car up was a big mess extremely hot inside on the hot Sun my black paint all dirty with tree sap and loaded with white stains all over my trunk and sides having hard time to wash n waxing that mess ! Very disappointing with this place !

Arthur Covas

★★★★★

5 months ago

I serviced my 2025 RSQ8 for the first time and was pleasantly surprised by the experience. I was greeted right on time by my personal advisor, Alberto Reyes, who I would highly recommend to anyone. Extremely professional, personable, and on point from start to finish. He promised my car would be ready in 2½ hours since I mentioned I’d be waiting at the dealership—and he delivered exactly as promised. No excuses, no delays—just straightforward communication and excellent service. Thank you, Alberto, for making the process seamless. I’ll absolutely be returning to this location for my next service.

Angela Cooperman-Galper

★★★★★

4 months ago

Can’t say enough about this Audi Service Department. They are courteous, helpful, and very responsive and professional. They keep in touch with you as your vehicle is being serviced via text and direct call. When the work is completed, they send you a video of your vehicle and explain the work that was performed. Quick story: my car needed a particular part that was surprisingly not in the U.S. at the time, but they found 1 in a different location in the U.S. that wasn’t being used and they requested it to be sent to them for my car. I was shocked. Amazing customer service.

Konstantin

★★★★★

2 months ago

Had an amazing experience at Audi Coral Springs 😊 Special thanks to Alia in the service department — truly outstanding. She was very attentive, always kept me updated, and made everything simple and comfortable. The mechanics did an excellent job — my car looks and drives like new 🚘 Also big thanks to Sergio from sales — I bought my car from him over a year ago, and he still helps me whenever I have questions. Very professional and friendly. The reception staff are great too, polite and welcoming. Overall, top-level service — I’m really happy and definitely recommend Audi Coral Springs ⭐⭐⭐⭐⭐

Arnold Gaufler

★★★★★

a month ago

Brought my wife’s Q7 into Audi Coral Springs for the 40k service and had a really good experience. The team found a coolant leak and handled the repair under warranty with no hassle, plus they set me up with a loaner so I wasn’t stuck waiting. Everyone was professional and easy to work with, and the overall vibe at the store was positive from start to finish. I even had a chance to meet some of the sales staff and walked away with a great impression of the whole dealership. Definitely appreciate the way they took care of us.

cdefelice26

★★★★★

3 months ago

Audi Fort Lauderdale is highly recommended. The staff made buying my rsq8 a breeze. Professional knowledgeable and most importantly made a very pleasant car buying experience. Keep up the good work! Management is doing a great job at this dealer.

Chad Stewart (Stewy)

★☆☆☆☆

a month ago

I’m extremely disappointed with the service department. Went in for a recall and figured I have them check out my coolant leak. They confirmed that it was the water pump and I agreed to the repair. Received my car back 5 day later. Car leaked coolant all over my driveway so I drove it back to them. They had to take it back apart because of tech negligence. So I got my car back yesterday and my washer fluid cap is gone. Reached out to them and got no answer. These guys don’t take pride in there work.

Jenifer Rinehart

★★★★★

a month ago

Dealership was welcoming. Sales guy (I’m horrible at remembering names!) was great. Helpful before the appointment, as well as during and after. Communication was outstanding. We are happy with the price we paid, and so far the car is performing as expected.

Susan Mishkin

★★★★★

a month ago

I was a customer in the service department but then left to Audi Fort Lauderdale because I could not get anyone in Coral Springs service to call or text me back. Even the managers would not respond! So I left for a while but Coral Springs was more convenient so I gave them another shot. They have enabled an AI receptionist / appointment setter called Lisa who was amazing. Much more efficient than the humans I was dealing with. The human that is my service advisor is Steve Meyer and he was incredible! Steve has a ton of experience with Audi and Porsche. Lisa and he and Lisa have restored my faith in this dealership!!!