Audi Lafayette Service Department

Ashley Gorce

★★★★★

a year ago

Volkswagen fixed my daughter’s car like new. Jenny was easy to work with and provided details of the progress on my daughter’s car. I really appreciated the videos they send to show you exactly what is going on. Thank you for helping us out and getting my daughter back on the road safely.

Julie Schmidt-Goecker

★☆☆☆☆

2 years ago

I scheduled a loaner for the day of my appointment. I received a call 30 minutes before my appointment that I would not have a loaner car. I took my car in to have the sunroof fixed. It was leaking through the interior lights. After three hours, I got a call stating that the seals were bad and that they needed to be replaced. The estimate given was $3100. I did not get a video of them assessing the issue. I told them that I wanted to get a second opinion and was coming in to pick up my car. When I arrived, they suddenly had a loaner available for me and now they were stating that the fix would be covered under warranty. They said the warranty would cover 70-100% of the cost and advised me to take the loaner to give them more time to determine the warranty fix. I took the loaner home and was told that I would hear back within 48 hours. 4 days later, I called to pick up my car as I had not heard back. When I arrived, all of a sudden they had a new estimate for me. I was told that the warranty would cover 70-100%. The new estimate given was $2100. I declined the fix, paid the $220 diagnostic fee, and went to get a second opinion at Audi Indianapolis. Best decision EVER! Audi Indy assessed the problem and sent me a video of them explaining the fix. The issue wasn’t the seal at all. The drain hoses were clogged and it needed a new wind detector. Most of the fix was covered under warranty and I ended up only paying $180 to fix the issue. I paid less to fix my car than I did for the diagnostic fee at Lafayette Audi. There is a huge difference between the $180 paid to fix my car than the $2100-3100 that I was quoted at Lafayette Audi. Not sure what type of crooks they have running the show, but I will never go back. Do your homework and go elsewhere!

Heather Stutzman

★★★★★

a year ago

I was pleasantly surprised with their service. There was an issue with my set appointment time. Jenny was amazing and found a way to work me into the schedule quickly. She was very kind and professional. I will be a returning customer.

Robb Vosefski

★★★★★

2 months ago

Very accommodating while our vehicle was in for service.

Max Gray

★★★★★

Edited 3 weeks ago

Mike made my visit there probably the best I have ever had at any dealership. The entire Audi/VW team was great!

Jeff Berman

★★★★★

2 months ago

Very professional. Excellent communication fast, friendly and clean shop.

Erik Cramer

★★★★★

a year ago

I took my car in for service, just a regular oil change, I scheduled a loaner car, which was subject to availability and they didn’t have any, but within about 2 minutes, they already had a shuttle come by to drive me and my girlfriend back, his name was Grant, and we had an incredible conversation, he was super kind and very charismatic and personable. I came back to pick my car up later, my girlfriend and I looked around at some of the cars they had on the lot, they sent us out with a sales rep who was super kind and very personable. Later on I got a full video check up from them that the mechanic James took, I hadn’t ever experienced customer service like that, this was the best servicing experience I have had!

Kelly Nunn

★★★★★

4 months ago

The service people were professional, courteous and knowledgeable of the Q5. The service was covered under the vehicles warranty

Guadalupe Hatch

★★★★☆

5 months ago

Always keep me informed about the status of my vehicle when being serviced. Very kind and professional.

JB Kang

★★★★★

10 months ago

I wanted to express my gratitude for the outstanding service I received regarding the power lift issue on Audi Lafayette. The team was professional, efficient, and resolved the problem by fixing the actuator perfectly. Your dedication to customer satisfaction is truly commendable, and I appreciate the attention to detail and excellent communication throughout the process. Thank you for your exceptional service!

Trevor Lim

★★★★★

3 months ago

The service manager and service advisors were all super helpful, polite, and friendly. Would not hesitate to go back ever.

Tho Le

★★★★★

a month ago

Received oil change under audi care. The tech also checked out engine performance. A lillte misunderstanding with Emma, but it was no big deal with the car's issue for now.

Rainbow Grace

★★★★★

Edited a month ago

Every visit is a pleasure. Emma and the rest of the Audi crew are always kind, helpful, and willing to offer additional information, services, options that might be helpful to the consumer. Thanks for always going above and beyond.

Suzana Palaska-Nicholson

★★★★★

2 months ago

I have been coming to Audi of West Lafayette from IL for years, even though I have another in-state option which is closer to me. I chose to travel because I trust the West Lafayette service department not only that they will do an amazing job with the maintenance on my SQ5, but also that they will not sell me on things I do not need to worry about. They are honest, professional, and great with the technical side of things!

Ryan Schoch

★★★★★

9 months ago

Excellent job with regular oil change plus was due for service since at 4 years (only 20k miles on car so service was based on years instead of miles). Got the 40k mile service and oil change done, which was free of charge since prior owner purchased audicare. Dropped off car night before using key drop and car was ready for pickup early afternoon. Very friendly staff and provided cost savings plan/suggestion rather than upselling for more extensive maintenance to be done in one year (only need oil change next year).

Russ

★★★★★

a month ago

My daughter attends Purdue in west Lafayette and I’m up in northwest Indiana. A few weeks ago she was driving her 2013 Audi A4 when she calls me stating the smoke is blowing through the vents and filling the cabin up. She immediately pulled over, called 911, the fire dept was dispatched and showed up quickly. The heating element/core I believe shorted and the wires were burned through but thank goodness it didn’t catch fire. I drove to Purdue right away, was able to drive the car to the Audi dealer in Lafayette. I researched myself and it sounded like what was described as a recall on those vehicles. Audi Lafayette was wonderful every step of the way. From communicating to me almost daily telling me it was indeed a recall issue, to when parts would arrive to make the repair, to when it would be completed plus touching base afterwards to check in to see if everything was good after the recall repair. Yes I was fortunate that the repair was 100% covered but at no time did Audi Lafayette try any add on services. Kudos to you all Audi Lafayette. This situation is scary for any parent with a child off at college but you all made it seamless so thank you again!

JB Kang

★★★★★

a month ago

I recently visited the Audi service center for an engine oil change and to address a dashboard warning issue. From start to finish, the experience was outstanding. The staff was professional, attentive, and made sure I understood every step of the process. They completed the oil change quickly and diagnosed the dashboard issue right away. Even better, they repaired everything under warranty without any hassle. The entire service was handled in a timely and efficient manner, and my car now runs perfectly. I truly appreciate the quality of work and the excellent customer service. Highly recommended for anyone looking for reliable and professional Audi maintenance. I’ll definitely be returning for future services!