Auto Collision Group - Victorville

Bianca Villa

★★★★★

6 months ago

Shoutout to Jose , Alicia, & Joseph for an amazing experience, this was my first time here after being hit from behind, & they made the whole process easy & fast, best customer service, & they will forsure leave your vehicle brand new! & again thanks to Jose for being communicative along the way, & understanding & patient!

Terry Rodriguez

★★★★★

a month ago

Hands down best place in the high desert. Since day one they make you feel welcomed and assist you in any way they can. They always kept in touch to give me updates about my vehicle. They offered to help me in many ways. Thank you so much ACG

JEROME CASTRO

★☆☆☆☆

3 months ago

Poor communication and lack of follow-up throughout the entire process. I received no updates and had to constantly call just to get basic information. My insurance company even gave me a heads-up that my rental car would no longer be reimbursed after one month, forcing me to scramble to get my car ready before coverage ended. To make things worse, the person handling my case (Jose) went on vacation without any proper handoff or endorsement. When I went to pick up my car, someone who I believe was the general manager (Joseph?) assisted me and tried to explain the situation. However, he went straight to payment without even showing me the car first. Other than insurance related repair, When I checked out of pocket repair windshield wipers not holding washer fluid, I found that there was no washer fluid at all, and it was clearly never tested. Had to add washer fluid on the day of pickup. When I asked how they confirmed the issue was fixed if it wasn’t tested, there was no clear answer—only that I could “bring it back,” meaning more wasted time and money on my end. Overall, this experience was frustrating, unprofessional, and disappointing. I will never trust my car with this shop again.

Armando Franco

★★★★★

7 months ago

Best experience with any body shop I’ve ever had! They really are the best at what they do hands down. Jose was really knowledgeable about vehicles, he was also super professional and friendly. He made me feel very confident in leaving my vehicle with their shop. My Tesla was damaged and I knew I could count on ACG to get the job done. Truly exceeded my expectations. They walk you through the whole process and keep you well informed. Excellent customer service from everyone on the team. Thank you again to Jose, Alicia, and Joseph for providing friendly smiles and bringing my car back to its original look.

Alfredo Garibay

★★★★★

6 months ago

Outstanding customer service!! I’m not one for reviews, but I had such a fantastic experience with auto collision group. From the beginning their customer service was top tier just like their work. I’ve never had to deal with insurance companies and repair shops but I never believed it would be this easy. ACG was very transparent and patient with any concerns or questions I had and trust me I had many. Every single employee I spoke with was very professional and knowledgeable. Most importantly my truck looked better than when I bought it after they completed their work on it. I never hope to need a go through this process again but if I do ACG is where I’m bringing my vehicle.

adriana felix

★★★★★

3 months ago

This is my go to body shop ! They have amazing customer service specially Joe the manager and their work is amazing! They never disappoint. They made the process so easy, specially after being in an accident. I was already stress and overwhelmed, they made sure to take care of me and my car.

Andrew Montana

★☆☆☆☆

3 months ago

Left my truck there for them to paint, got the truck back and there’s were tons of over spray every where. In the back of the bed inside my truck all over my leather just everywhere on the inside. I found around 8 flaws that I had to have the employees come and fix or whipe off and clean and ask about some smudges here and there! For such a high end company from What I have heard they sure do not care about your vehicle or making it look beyond brand new from leaving it with them for a whole new paint job don’t get me wrong the paint over all was very nice but still had some minor flaws and for them to just over spray the hell of paint on the inside of my truck I was pissed ! I love my truck and take such beautiful care of it and constantly do leather condition to the inside and make sure it’s Pristine condition for them to just ruin it all and not offer a detail to make it right they just stay quiet and try and say that wasn’t them ! Good thing I had proof of how it looked before leaving it with them ! I give them a one star but I expect perfection when that is they’re job to make sure we are beyond satisfied, well I wasn’t and I believe no one should take they’re car or truck for anything they offer there, paint engine repairs, absolutely nothing !!!!! Step your game up guys.

Joe Gutierrez

★★★★★

a year ago

Great experience at ACG. From my initial meet to receiving my car looking just like new. Jose kept me up to date with getting a proper adjustment and getting OE parts. Jose and office staff were on point with all their help. Angel walked me through my car when it was completed and explained that the highest quality products and parts were used. I highly recommend ACG to everyone. It is truly a 5 star plus spot and the best auto collision location in the High Desert. Thank you ACG going all out and getting my car back looking new. Sincerely Joe Gutierrez

Jordan Smothers (Dr Smooth)

★★★★☆

3 months ago

The experience was great overall. The only con, which I do not fault the auto shop is not having two vehicles for over a month. Changed my families daily schedule and lifestyle for a while. Overall no complaints and Jose is excellent employee for his continued communication, explanation of process and sense of empathy for urgency.

alberto casillas

★★★★★

3 months ago

I had an amazing experience with Auto Collision Group.!From the initial estimate to the final pickup, their communication was top-notch. Joseph kept me updated throughout the entire repair process, so I never had to wonder about the status of my car. The work was completed right on schedule, and the car looks brand new again. Highly recommend them for anyone needing reliable and honest body work!”

Angelica Castro

★★★★★

7 months ago

They fixed my car and made it look like nothing ever happened to it! Great work! This is the second time I come here. They go above and beyond with meeting customers needs!

Tish Williams

★★★★★

2 months ago

Hi I was looking for an auto body shop for my Mercedes Benz, a class 2012. A friend had told me and gave me the To the auto collision group in Victorville, California. I made an appointment in upon arriving was greeted by Alicia and Jose very warm and inviting spirits. The Manager Joseph and the rest of the team quickly got me ready for my estimate. What I want to say is these people did a fantastic job. More than that they took the time out to get my vehicle looking so perfect that you would never know there was damaged done at all. I cannot thank them enough when I tell you guys that this is service that is top-tier and the high desert and you should want to go there to get your vehicle done. This is it. I am so thankful and blessed to have been led to this place because they are an amazing group of people.

Raymond Urena

★★★★☆

3 weeks ago

It took about 1 month to fully restore my vehicle. It was quite a while, however the work that they did was ASTOUNDING! it was well worth the wait and I would come back again for all my auto body needs. Such a clean job!

Valerie Valles

★★★★★

5 months ago

Hands down the best body shop I’ve ever worked with, communication was fantastic and they made the process so easy. Joe and Jose are awesome and have made all of our experiences super easy and work was done extremely fast, so good I took our truck in to have a bed liner put on. The only body shop I trust working on my vehicles. 10/10 and highly recommend to anyone.

Melissa Spagnuolo

★★★★★

2 months ago

ACG is hands down the best. They are the only authorized Tesla repair shop in the High Desert, and it truly shows in their expertise and service. After the recent storms caused an issue with the underside of my car, I brought it to ACG and they fixed it on the spot within minutes. Not only were they incredibly efficient, but everyone I interacted with was also so friendly, professional, and welcoming - especially Joe and Jose! - which made the experience even better. It’s rare to find a place that combines speed, knowledge, and genuine customer care like this. Highly recommend ACG to any Tesla owner in the area. You won’t be disappointed. 🚗⚡️

Dahlia Diabate

★★★★★

5 months ago

Had a issue with my car an accident. I call auto collision group. They came and pick up my car. From my house They were very professional. I would recommend auto collision group to anyone. Have a problem with their car. Best place to go, the professionalism. The service was excellent, Alica Joseph Jose was on point with communication listening my answer all my questions. I'm very pleased.with the work was done on my car. My car was clean when I got it back. They drove my car to my house. When I couldn't get to my insurance agent and I called them they made me feel at ease. I am very happy. I must say. .Auto collision Group Victorville CA is the best 👌 👍

Mel

★★★★★

2 weeks ago

I had a great experience with Auto collision center and couldn’t be happier with the service I received. From the moment I contacted them, the response time was quick and communication was clear. Everything was handled efficiently and professionally from start to finish. Joe was especially helpful throughout the process. He made the entire experience smooth and stress-free by explaining everything clearly and making sure the repair was taken care of in a timely manner. It’s always reassuring when you can tell someone takes pride in their work and genuinely wants the customer to have a good experience. The turnaround time was excellent, and the quality of the glass repair was very good. Everything looks great and was done with a high level of professionalism and attention to detail. The whole process felt organized, straightforward, and easy. I truly appreciate the great service and professionalism. I would absolutely recommend Auto collision center to anyone needing repairs. It’s not always easy to find a place that delivers both quality work and great customer service, but they definitely do.