Pick Your Part - San Bernardino

Lori Luke

★★★★★

3 months ago

Was surprised we were able to actually talk to a person. They were very helpful. Very efficient, super professional. I don't know. Just not what I expected. They even gave us a follow-up call to remind us of our pickup appointment and make sure we had all of the right paperwork.

Pedro Lopez

★★★★★

7 months ago

Stopped by Pick Your Part to get parts for Hyundai sonata 2016 . Found what I needed without too much trouble, and the prices were better than I expected. Big shoutout to Yvette behind the counter as she was super helpful and patient, answered any questions we had which made the whole process smooth and easy.

Boredom NeverOver

★★★★☆

4 years ago

For anyone who is a car enthusiast like I am, this place is like a candy shop for big kids. For anyone who can turn a wrench and wants to save a few bucks vs parts store parts OR grabbing a hard to find part, this place is the place to be. I always enjoy coming here (or any local LKQ for that matter), even if it's just to look around. What I don't like about this particular location is that they're never consistent on what you can and can't bring in. One time I go in shortly after opening with all my tools. I get what I'm looking for but still need to return for more. I make my purchase, get my return admittance ticket, and return. When being checked in the second time, the SAME staff member who checked me in said I couldn't bring in my angle grinder. I explained to him that he checked me in earlier in the day, that he had just checked me out (tool bag inspection) not even 10 minutes earlier and provided me my return admittance ticket, and that on the return admittance he wouldn't let me take in my angle grinder. Customer tool policy needs to be consistent and clearly visible. This isn't visible anywhere.

Jacob S

★☆☆☆☆

a month ago

My family and I have been customers for years . Yesterday I went to sell a vehicle at the window on 701 N . Waterman there was a lady and a man inside the window I was told threw a phone call earlier that day to be there by 4:30 I got there at 3:50 . The man Inside the window was so rude he yelled at me and embarrassed me and my daughter in front of the other customers . I have never been to that part of pick of part were you sell a vehicle I have only been to the yard over the years with family … I was so shocked at his lack of customer service especially to female .if I could give him zero stars that’s what I would do .. it’s very unfortunate because I will literally never go back there or take my business there again .. I was gonna ask for his name but honestly I was afraid to after the way he acted. ..maybe he is related to the owner or something acting like that idk

Stephen Smith, MA, DC

★★★★★

a month ago

I brought my 17 year old daughter for her first field trip to Pick-Your-Part. We fond what she needed for 1994 Nissan hardbody. She is learning and Pick-Your-Part is part of her experience.

Eunice Pineda

★★★★★

6 months ago

Went on a Saturday and Manuel helped us out with a courteous and respectful attitude. He really excelled the service and made the experience a positive one. He is also very knowledgeable about the parts he recommended to my husband.

Jeremiah Basch

★☆☆☆☆

5 months ago

The cashiers must get commission or something because Ì go and pick up a luggage rack for a cargo van. Before I go Ì check pricing. The only item listed that is related is a roof rack. It’s listed for $23. The cashier decided to ring it up as miscellaneous then inputs the price he choses. So rings it’s up at $199. After tax tells me $215. Ì was so pissed Ì Just drove over an hour to remove it then drag the one pice roof rack, weighing like 100 lbs or more, through the dirt across the yard. To have this guy tell me he wants 200.

travion rhodes

★★★☆☆

2 months ago

The setup sucks now. They dont have the vehicles organize by Foreign Domestic Car Trucks. So youre walking back and forth back and forth. Then check out sucks. You end up in line 30+ minutes.

Juan Lopez

★☆☆☆☆

5 months ago

Worst pick a part location. Went to sell my car and was straight hit with attitude from a guy in the office. He was so rude and unprofessional. Never taking my business there again. I would recommend to take your business elsewhere. They need to check that employee and show him how to be respectful to people.

Nora Mobile Hairstylist

★☆☆☆☆

5 months ago

As an auto wholesaler bringing in four cars a day, I expected LKQ to be more organized and respectful of my time. Unfortunately, customer service is consistently rude, and there is very little organization in the process. On a normal day, I have to wait 2–3 hours just to receive a check, and on other days when they are behind, I’ve had to wait up to six days. For a company of this size, it’s disappointing to see such inefficiency. If you are a high-volume seller, be prepared for long waits and poor communication.

Daniel Castaldo

★☆☆☆☆

2 years ago

--BUYER BEWARE-- They charge too much to be asking to pull your own parts. Only worth it if you need an emgine or trans. Wants to charge 120.00 for 4 electrical pigtails and a seat if seat switches. They charge the "optional" guarantee fee automatically without asking or saying anything. They harass customers and tear apart peoples tool boxes on the way out. First and Last time using pick a part ! Don't do it. I advise to buy new for smaller parts.

Shayna Rock

★★★★☆

6 months ago

I liked the black woman with the shades, I had tons of questions coming in (cause I didn’t know what I was doing/asking) and then she helped me out and was very patient with me and was such an angel! Definitely would come back and can hopefully see her again

Leon Tabor

★★★★★

6 months ago

I have been coming here for many years, and I have never received the EXCELLENT customer service I received today. Cashier Habeebah San Bernardino pick a parts was amazing. I don't normally leave reviews However I had to today

Susan N

★☆☆☆☆

2 months ago

Does NOT tell you of admittance charge. They could have told us that the part we were looking for was NOT available so we paid to get in for nothing. RIP-OFF

Kyla Daniels

★★★★★

6 months ago

Great service from Habeebah! She was super kind and really helped me out. Made the whole process simple and stress-free. I would give 10 stars if I could!!

Josh Atkins

★★★★☆

4 months ago

Went for the BAR program. Service was very friendly, but it did take a while (EST. 1hr.) Overall easy experience.

Tim Joseph

★★★★★

6 months ago

I go to several of the PYP yards and San Bernardino is the best of them. They treat you great and with respect. Calvin is the wonderful. He is always kind and friendly and knows his parts. I would definitely recommend this yard.