About Business
Conveniently located in Hartford, CT, Auto Glass Now has established a strong presence in the Car Repair market. They have specialized expertise in Auto glass shop, making them a top-choice Car Repair specialist in Hartford. Backed by 66 satisfied customers, they currently hold a prestigious 4.8/5 star status on our platform. They take pride in serving the diverse needs of Hartford, CT residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Auto Glass Now is the go-to destination for quality and service in Hartford, CT.
Google Reviews
Lyanet Quintana
★★★★★
5 months ago
Work very well done, they received me punctually and very cordially, I even had my coffee 😅 excellent work and service
Krissy Watson
★★★★★
7 months ago
I travel all over the state for work, my car is my office. Auto glass now was so convenient for getting my windshield replaced. They worked with my insurance company and scheduled to meet me at one of my clients location so I didnt need to take time off of work. Everyone I spoke to was so friendly and professional. I'll be using them again the next time my windshield cracks.
B S
★★★★★
6 months ago
Wow what a great experience! I was originally going to try safelite because it’s the only one iI’ve heard about until now. Safelite made it extremely difficult to have questions answered ( literally their automated system kept hanging up on me), so i searched for a different place and found auto glass now! I filled out an online form and within 10 mins got a callback from the sweetest and most helpful lady. She even offered to get my insurance company on the phone for me. In the end I ended up paying cash, and it was a great price (i think). She got me my appointment within a few days. They said it would take 1.5 hours on the phone but when I got there it was done in 30 min. They even called earlier to see if i could come in for my appointment earlier but I unfortunately missed that call. Very nice people. Very fast and the windshield looks amazing! It looks just like the original. I would 100% trust them with my car again. I would recommend them to anyone. It’s no wonder they have high ratings. They truly deserve it.
Anne Doyle
★★★★★
2 months ago
Great customer service, timely notifications and super repairman! Great job. Highly recommend.
Margie LePage
★★★★★
7 months ago
Auto glass now was very easy to work with from Customer Service right to the technician. They we’re able to give us an appointment with a few days of needing the replacement. The technician called us in advance to let us know they were coming and he was very efficient and professional! A job well done by all.
Julie Lazu
★★★★★
9 months ago
This company is honest and reliable. They communicate well by both text and phone call(s). They gave a specific time frame and showed up as expected. A very professional company, convenient and trustworthy. The glass replacement was installed right in my driveway. The work done by the technician was professional. He had a positive and polite attitude throughout the entire process. It was appreciated. I would highly recommend this company.
James S.
★★★★★
7 months ago
Austin came out to Providence, RI to replace my wind shield. He kept me in the loop / communicated perfectly as to when he would arrive. Once he did arrive, he professionally swapped out the glass and it looked amazing. Thank you Austin for your professionalism / quality work!!! 10/10 recommend.
Marlon Jackson
★★★★★
a year ago
Came on time, got to work right away, was fast , done in about 20 minutes. He was very knowledgeable, It gets no better than that. Thk You. Will recommend
Max Crumbly
★★★★★
2 months ago
Service was quick and easy and technician called to tell me he was 15 minutes away and was very polite , Courteous and walked us through the process and very knowledgable about his job.
Scott Powell
★★★★★
6 months ago
The rep was on time, quick and professional. He took the extra time to explain the job and was very pleasant to work with. This was a good experience, and I will use them again if I have windshield issues in the future.
D Jackson
★★★★★
6 months ago
With a tight schedule and only pockets of flexibility this week, they connected me with Carl, who was incredibly accommodating. Communication with Carl was excellent, work was done quickly and looks great. Definitely will use them again if the need arises and happy to give a strong referral.
Dave O
★★★★★
2 months ago
Called for a windshield replacement appointment Thursday morning ,they got me in first thing Friday 8am out by 845am! The 2 guys were geat,answered all my questions, great experience ! If I ever need any glass work I'll definitely be going back !
Meagan Johnson
★
☆☆☆☆
2 months ago
Very frustrating experience. After my in shop appointment was canceled the day prior because they didn’t have the windshield, they told me they could come to me. They did not tell me that 2 seperate techs would come at 2 seperate times (one for replacement and one for calibration) extending what I was originally told would take 1.5 hours to 4.5 hours. After 4.5 hours, I was told they could not complete the recalibration of my sensors because it was too overcast outside and they needed more sunlight. It’s January in CT, we could be waiting months if that’s the case. I am not available to reschedule for a couple of weeks and don’t feel comfortable driving as much as I do without any of the sensors working but now I don’t have a choice. I just purchased this vehicle 18 days ago, and the warranty company where I purchased the car agreed to replace the windshield at no cost to me and contacted auto glass now on my behalf to schedule. With that being said, I had an issue with them emailing me a receipt halfway through my appointment stating that the recalibration was completed. I asked the tech to correct this and send me a receipt stating the recalibration still needed to be done. I don’t want to run into an issue in a couple weeks where the recalibration can’t be completed or there is some other issue and the warranty company refuses to help because the receipt says it was successfully completed today when it wasn’t. He told me he would have his manager call me and to call them if I didn’t hear back in a few hours. I try to call the shop again prior to them closing for the day and am being told that the call was transferred to someone out of state because the shop wasn’t answering the phone. They said they cannot help me, and that the only person who can is the manager who isn’t replying to calls or emails. While on hold, I go to my car and notice not only a HUGE scratch across my drivers side door that 100% was not there prior but inside my car ALL over the car are dried drops of some kind of black or brown liquid in addition to what looks like plastic shavings? All over the dashboard, steering column, display screen, cup holders, even the center console. My car was SPOTLESS with the exception of ice melt from the snow on the floor mats. The rep I spoke to suggested I go into the shop to speak to the manager since he’s unresponsive. The shop is 45-60 minutes away from me. I ask if I drive there to get this resolved, will they be able to complete the recalibration while I am there so I can be done with this. He says he isn’t sure if they can fit me in, and that the only person who can tell me if they can is the manager. He suggested I call him to find out before heading there…if I could get him on the phone I wouldn’t be going there! Also wanted to add I did some Internet research on the recalibration not working and there is absolutely nothing saying overcast conditions are an issue (too much direct sunlight can cause a glare which is an issue but cloudy is not) so now I am questioning the reason for the issue with not being able to do it as well. Does the tech not know what he’s doing or what he’s talking about? Is there some other problem? Hopefully I get a call from the manager soon as he is apparently the 1 person in the entire company who can help me or answer my questions.
Anthony Homicki
★★★★★
6 months ago
I’m impressed with the timing of both technicians as my installer was 20 seconds early and my camera installer was 18 seconds early. Both great people who made me laugh. The complete install from start to finish was less than three hours. This is unusual as I work long weeks in the trades and these two guys are where all tradesmen …. Wait…. All workers need to be.
Rebecca Fritz
★★★★★
5 months ago
This was the 3rd place I contacted for a quote, they were significantly cheaper than the other two popular business. They responded quickly, and were available the next day to fix my rear window. Matt was great, knowledgeable, and updated me along the way. They did a great job of cleaning everything up and it looks great. Would highly recommend this place.
Kelley Boucher
★★★★★
3 months ago
I had an apt scheduled with another company to replace a windshield on a fleet vehicle. They called the morning of and canceled, rescheduled me, then canceled again when that day came. I made an apt with Auto Glass now as I did not want to deal with that other company anymore. And I'm glad I did. They were friendly, fast, and efficient. And the best part - showed up when they were supposed to! Even called with updates along the way. The technicians worked out in the cold to replace the windshield, no complaints. They were nothing but wonderful.
T copeland
★★★★★
2 months ago
This was a great experience! $300 cheaper than Payless. Great customer service. The technician called and told me the timeframe that he would be arriving and he arrived exactly on time. He finished the service within 45 minutes and he cleaned up all the glass ! Definitely would use Auto Glass Now again and I will be recommending them to everyone I know . Thank you again.
Michal Zlotnik
★★★★★
a month ago
I came in with a leaking windshield, and the young woman at the front desk, Jocelyn, was extremely helpful right from the start. She made everything easy. The technicians then inspected the issue, found the source, and fixed it quickly and professionally. Overall, everyone was excellent, and I highly recommend this location!
M
★★★★★
6 months ago
Easy process, made an online request for a quote. Received a phone call 30 minutes later and the woman help me arrange an appointment at my local shop. Dropped it off at 8 and was ready by 10. Was greeted when I arrived and the guy working made sure the glass was there before I drove away. Also was the best price considering my insurance wasn’t covering this for me.
Pamela Narvaez Urgiles
★★★★★
3 weeks ago
Carl did an amazing job replacing my windshield. His communication was great from start to finish. He was fast, friendly, professional, and punctual. The whole process was smooth, and my car looks brand new. I highly recommend him!
