Auto One

Dorothy Matthews

★★★☆☆

2 years ago

They installed an alternator that failed in two weeks. They agreed to have the car towed to their location from Firestone, but they have not communicated anything since except that if it is not the alternator I would owe for tow and repair. How would I know what they found?

Dionne Lewis

★★★★★

5 years ago

At Auto One, you are greeted with a friendly smile and genuine words of welcome. Unity of Family for any given situation or occasion. Kindness and Respect Rule the Atmosphere and it is shown in their demeanor. They pride themselves in servicing your vehicles. You can discern right-off that they love what they do, "Customer-friendly and customer-satisfaction."

Syreeta Causey

★☆☆☆☆

6 years ago

I stopped by to get my air checked in my tires. But good God I was not ready for the price. It was $8 dollars! $2 dollars per tire! I have never heard of such a thing. Any where else around charges absolutely nothing to check air. This is absolutely ridiculous!!! They don’t ever have to worry about me as a customer! I really wish I could give then no stars.

Black Kings Matter

★☆☆☆☆

2 years ago

Took my car there for oil leak and they told me I needed a water pump, breaks and rotors. Car was supposed to be ready in two days but didn’t get it back until after 2 weeks. Poor communication and given run around. After two weeks of getting my car back my motor is locked. Mind you the car has never ran hot at all prior to taking it to them

Sarah Dever

★★★★★

8 years ago

While on a road trip we heard a funny noise worth the car and stopped for the night. This place was one of the few auto shops open on a Saturday and when we called the guy was super nice and checked to make sure he would have the potential car parts before we showed up. Came in, did the diagnostics and turned out to be a much simpler fix. The service was excellent, the staff friendly and honest and would highly recommend it! Thanks Randall!

Chicago Boy

★☆☆☆☆

3 years ago

Will not go back, got oil change which I'm sure oil filter by air box was not changed. Window left rolled down, express concern because I had to go to work was told" should have told somebody, we going to lunch" . Never will I ever support a black owned anything. Had to pay somebody to fix window and taking to mechanic to see if oil change was done properly. Thanks, that's how you treat vets on veterans day.

Shaye The REALTOR

★★★★★

4 years ago

Auto One and their staff are always knowledgeable, professional and fast! They take care of my car’s maintenance and so much more! JP even upgraded my radio/navigation/apple play system and I couldn’t be happier! They truly are the best around! Trust me , i tried to go to other places and always end up back at Auto one for the best service around ☺️

Phillip Tate Jr

★★★★★

3 years ago

I’ve had really bad experiences at places like this over the course of my life so, I usually would do my car repairs myself. Being tied up at work all the time and dealing with other everyday issues leaves no time for me to complete these tasks so I reached out to Auto One. I’m giving these guys a 5 star cause I’ve been a satisfied customer 3 times over the last 5 years. These guys works fast and are dependable, each time my vehicle was ready to go the next day with no problems. I highly recommend Auto One.

Annette Hunter

★☆☆☆☆

2 years ago

Over price… will take advantage of you if you allow them… Took my car here for a gear shift replacement. Unbeknown to me there was a $109 diagnostic fee. I was unaware about the fee. I did not want a diagnostic, I already knew what was wrong with my car. So, he completed the diagnostic and told me about several repairs I needed. The total was $1,400. I asked how much for only the gear shift replacement, he stated $451… which included the diagnostic cost. I paid the $109 for the diagnostic and had my car repair at the Buick dealership in Jackson. There was no diagnostic charge. It was only $240… taxes included. I don’t understand why some car mechanics try to get over on you… sad 😞

Shacquria Evans

★☆☆☆☆

a year ago

I wouldn’t highly recommend I got my car fix for an oil leak and spark plugs they chargers me over 3000 dollars then my car over heats and they say bring it back so they put more spark plugs in and chargers me over 1000 it’s 2 months later and I need more spark plugs because they put them in wrong. Took them 4weeks to fix my car and it is still messed up!!! They are just money hungry and don’t know how to fix a dam thing!!!!!

Treva Willis

★★★★☆

a year ago

My experiences I have with this company have been great. The owner is very detailed with explaining the issue with your vehicle. The does well by checking up on the work that was done. If need financing there is help with that also. I do recommend the services from his shop.

Gregory Cox

★★★★★

a year ago

I was struggling to find a mechanic who worked on European vehicles. I stumbled across this shop during a low point of struggle. One call to Gary and he told me to bring it in and he’ll look at it. The problem was diagnosed within 24hrs. Gary communicated with me to let me know the progress as they were working on my vehicle l( this is major because it’s something you don’t normally get). Very professional. Very understanding. Very affordable! Stop in and give these guys your business— they deserve it! Definitely will be my number one shop from now on

Kameron Harris

★☆☆☆☆

a year ago

I DONT RECOMMEND!! Got the run around my car has been in shot for a month and I was the one calling for updates. Got charged 800$ for tune up and car still isn’t running. Got told it was a dead cylinder head going to another shop for second opinion. This is not a good business I do not recommend. Mr Gary Store Manager.

Zachary &Tressica Coleman

★☆☆☆☆

6 months ago

Do not !!!!!! Go here they have no idea what they are doing lied and said they did a diagnosis but didn’t truck in worse shape than it was before I mean do not do not go here and they charge you crazy prices for work they lied about truck stayed for 4 days and it still was not fixed I do not recommend this place at all runnnnnnn if I could give it zero stars my husband spent 800 dollars and it still is not running do not go here

Deyonna Tate (MichellieTv)

★☆☆☆☆

Edited 7 months ago

Hear me and hear me loud and clear — these people do trash work. They couldn’t even handle putting on a simple coolant hose without completely wrecking my car. When they were “done,” my coolant was mixing with my oil — and their excuse? “It’s a standard issue with the car.” Yeah, right. LIARS. My check engine light stayed on, and now my car doesn’t even run. They couldn’t diagnose a basic throttle body problem, wouldn’t even bother clearing engine codes after the fix, and to top it off, whoever moves the cars around clearly hit something in mine. Of course, they swore up and down it was like that when I brought it in — complete nonsense, because I’ve never hit anything in any car I’ve owned. And don’t get me started on their “test drives.” They joyride in your car, burn up your gas, and go grab food in it. I know because I’ve found their Sonic peppermints and napkins left behind on my seats more than once. They treat people’s cars like their own personal junkers. If there was a way to give them zero stars, I would. You’d honestly be better off watching a YouTube tutorial and doing the work yourself than letting these clowns anywhere near your vehicle.

alonzo Jefferson

★★★☆☆

2 months ago

I am writing to formally express my dissatisfaction with the recent service I received at Auto One. I have been a long-time customer and, until now, have always trusted your shop for honest and professional work. I originally brought my truck in because I was hearing noise while braking. I was told that I needed new rear rotors and brake pads, which I authorized. After the work was completed, the same noise while braking continued. I returned the truck and was then told that I needed new front brake pads. I again authorized the repair. Unfortunately, after this second repair, the braking noise was still present. At this point, I had already spent approximately $800 and returned a third time for the same unresolved issue. Typically, I am contacted before any additional work is performed. However, on this visit, I received a call stating that my truck was ready and that I owed an additional $200—without prior authorization. What is most concerning is that during this visit, I was informed that the previous brake work had been done incorrectly. This information was only shared after repeated visits for the same issue, which should have been addressed from the beginning. This experience has been extremely frustrating and disappointing. Auto One was my go-to mechanic because of past professionalism, honesty, and quality work. Unfortunately, due to how this situation was handled, my family and I will no longer be using your shop for future service

Cornelius T Thomas

★★★★★

a month ago

Here is a polished and professional Google review: ⭐⭐⭐⭐⭐ I highly recommend this shop. They are extremely professional, provide detailed invoices, and always obtain approval before performing any work. Their diagnostic process is thorough, and they consistently do an excellent job maintaining all the vehicles on my account. Special thanks to Gary and the entire team for their outstanding service and professionalism.