About Business
For professional Car Repair care in Chesapeake, VA, Chesapeake, look no further than Automotive Authority Inc.. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.5/5 rating based on 168 pieces of feedback. They have become an integral part of the Chesapeake, VA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Chesapeake, Automotive Authority Inc. is ready to assist with your next project or repair.
Google Reviews
lance mckinney
★★★★★
3 years ago
The telephone operator was very professional, polite and helpful. The service was speedy and swift. I was expecting repairs to be a week or so considering they had to order my fuel pump. But my truck was ready in just a few days. Very satisfied and highly recommended.
Stephen Josie
★★★★
☆
3 years ago
AA has inspected and serviced my cars for over ten years. They have been courteous and performed good work, therefore I have recommended them to several people. This past encounter was nice however the cost of the brake replacement was astronomical, nearly $950, on a 2014 MDX (inflation strikes again). There was a nail in one tire which they plugged that at no additional cost. So overall it was a good experience.
Todd Bush
★★★★★
a month ago
Fantastic service! Quick and thorough.
John Strait
★★★★★
Edited 10 months ago
Very good experience, office ladies are so pleasant on the phone and in person. The work is very good, and the techs good at their work. HIGHLY RECOMMEND FOR GREAT SERVICE
Doug Palen (r3droost3r)
★★★★★
a year ago
Automotive Authority has taken care of my truck for many years now. The staff up front are extremely patient and helpful. Thank you Jordan and jennifer!! Tommy is one of their mechanics who has done most of the work on my dodge ram and is very knowlegeble. I highly recommend anyone in the area to reach out to Steve and his team for anything you need for troubleshooting or repairs. They will go out of their way to do ride alongs and diagnose issues. Its a good feeling to know you have a good mechanic who you can trust. Thank you Automotive Authority for always being super dependable!
Teresa Meyer
★★★★★
a year ago
Had a great experience here. I was heading home to Michigan, when the check engine light came on and a warning message came up. Automotive Authority got my car in that afternoon, diagnosed it, ordered the part the next day and fixed it the following day. Couldn’t ask for better service! Highly recommend! Thank you for helping me!
David Cyphers
★★★★★
6 years ago
I tried to kill my truck (F450) by putting 15 gals. of gas in the tank which uses diesel. Well after four strokes and two heart attacks I got up with Steve at AA immediately he calmed me down. Well, to make a long and I do mean long story short he did his magic fixed my blunder and my truck runs as good as new.
Chip Roady
★★★★★
7 months ago
I broke down (overheated) returning home from the OBX still over an hour from home and was able to limp to Automotive Authority and they got me right in looked at, the lady up front was very helpful and explained everything so well. Back on the road within a few hours. I wish I could give them 10 stars
Cyn Walk
★
☆☆☆☆
a year ago
Took my van for front brakes/rotors. Left with a van that shakes terribly if I go 50+mph and a steamy driver side brake that sizzles. Took the tire off and immediately saw install screws missing. Brought it back to them immediately frustrated, I was told by the owner… “My car was shaking because of a bent CV axle, (it never shook before!) and the smoke/steam was just brakes burning off since they were ‘new’ and getting that hot smoke/steam is “completely normal”…and… Would I like a quote for a new axle?... My van never wobbled before this company touched it, and brakes, I’ve surely never seen brakes sizzle like fajitas… NEVER let anyone tell you this is “normal”. Videos not allowed on google, images to show what they left me with.
Destro
★★★★★
a year ago
I came to the shop about 1:37pm tuesday 3/18/25. Definitely had to get a new battery. But my shift started at 2:00pm. Luckily, my job was literally up the street. So glad that the lady was nice enough to drop me off the work. This place has good quality work. And the people is very nice. 10 Stars
Tracy Bland
★★★★★
9 months ago
Automotive Authority and the staff there are very professional with a touch of hometown feel. I have been taking my vehicle there for almost two years now. They are timely and they thoroughly explain the issues concerning my car. I also appreciate that they warn me of any upcoming issues with my car that I may want to be aware if. They are my go to car repair professionals!
kendall williams
★★★★★
9 months ago
Called in and spoke with a lovely lady who tried to set me up to schedule an inspection for tomorrow. Told her I had been waiting for over an hour and a half at another place, and she said how soon can you be here? I told her 11 minutes she said come on. Arrived at the office at 3:41 and left with receipt in hand state inspection done at 4:02. Amazing service great speed would recommend 10 for 10 again and again. They now have a customer for life.
John
★★★★★
a month ago
Although they did not get a opportunity to repair my car the sevice that was shown me was ACE top notch and I will remember them if needed again.
Brandi Stilwell
★★★★★
2 months ago
I have been taking my vehicles here for a little over a year. Great customer service, timely, and fair prices!
eric rogner
★★★★★
3 weeks ago
Amazing auto repair just got a water pump replaced under warranty Thankyou Steve... I recommend this shop to anyone needing repairs
Chels Jackson
★★★★★
4 months ago
I found this place while looking for auto inspections. The lady you see soon as you come in helped me out! I was able to make an appt the same day! Inspection was fast . This place is where ill be going for now on . I recommend this place for service !
Alice Golden
★★★★★
7 months ago
You all are fabulous! I found you when randomly looking to have my car inspected. I couldn't be happier. The service was quick, competent, and an overall great experience. From the moment Jennifer answered the phone I felt welcomed. And the decor is just lovely. I will be back. Thank you. Alice and Margie
Bobby Knox
★
☆☆☆☆
4 months ago
Never going back to that place again. While inspecting my truck they notified me that I would need to have my flood lights removed because one was shattered. To remove the lights, they had to remove 6 bolts. No interference, no bulbs to remove. They charged me $136 dollars!!!😖 that’s over $20 bucks per bolt. Never again
Amanda Holloman
★★★★★
a month ago
We take our daughter's car here for service and maintenance needs. They are fast, efficient, and fairly priced. The staff is friendly and knowledgeable. Highly recommend!
Countess
★★★★★
a month ago
I cannot say enough great things about Automotive Authority. They have taken care of my Ford Explorer for years — and it’s now at 200,000 miles! Because of their skill, expertise, and attention to detail, my vehicle has never let me down. I was originally referred to them by a trusted mechanic who told me they were the most knowledgeable and skilled shop around, and that has absolutely proven to be true. From routine maintenance to more complex repairs, they consistently provide honest, reliable, and high-quality service. I truly do not trust anyone else with my ride. If you’re looking for a team that genuinely knows what they’re doing and stands behind their work, Automotive Authority is it.
