Reviews
William Wilder
Received an email from the dealership about a manufacturer recommended update for my 2019 Honda civic. Tried to schedule online via the link multiple times to no avail. Called and scheduled the service along with regular periodical fluid and filter changes, tire rotation. Dropped car off a day early with no issues, Got the call to come pickup the vehicle early morning the following day. Absolutely no complaints with that. Would have loved to have been able to schedule online and would have also loved to opportunity to have their services of a courtesy vehicle during service interval.
★★★★☆ 7 months ago
Brian Sullivan
Had a recall for a sensor on my 21 Honda Accord. Scheduled with the service department online. It was very easy to schedule an appointment, and the staff was very friendly and Informative. Work was done in a timely manner.
★★★★★ 5 months ago
Deborah Massie
India, our service coordinator, is always professional and informative. This time it turned our job required two days for parts needed for the driver's side sliding door. It was a sticky mess that was cleaned up and the correct parts replaced. This was inaddition to the regular maintainance after a two-week vacation. India and the mechanics always do a great job.
★★★★★ 5 months ago
Khai Hoang
AutoNation Honda at Bel Air Mall service was a great experience. They made sure my Civic was up to date with it's services and completed my service in a timely manner. Khai
★★★★★ 3 months ago
earlene davis
I’ll start by saying that this is only my second time visiting service. Elizabeth was my service advisor. She’s a people person, helpful, and very knowledgeable. They got me an appointment the next day. She took great care of me and my car. She started by getting me a shuttle back home as soon as I arrived. As for my car, she got everything taken care of from the recall and the oil change to the updates and the power steering rack replaced. Everything that I had a problem with she got it fixed and taken care of.I strongly recommend Auto Nation Honda service department and Elizabeth the advisor for a great experience. They’ll take care of you!!! Thanks Elizabeth!!
★★★★★ 8 months ago
Deacon Johnson
I was greeted with a smile and great attitude from the service department; they also made me aware of services that was due at the time of my service as required by the manufactory.
★★★★★ 3 months ago
Chip Oakley
These people care, about you, about your vehicle. It’s like joining a family. I am a strong advocate and ambassador for this service department.
★★★★★ 2 weeks ago
Betty Cox
I had to wait 2 1/2 hours for my car to be serviced after my 9:00 appointment for a simple oil change. Doesn't seem to be point to make appointment when have to wait that long.
★★☆☆☆ 2 months ago
Jennifer Jones
Tara in service got my daughters’ car in and out quickly when we experienced a dangerous tire situation. She kept their safety top of mind, and kept us in the loop each step. What was a chaotic situation was quickly calmed because of her help. THANKYOU!
★★★★★ 3 months ago
Farlon Evans
Ok, I purchased a 2020 accord brand new. From the first year of having the car I started hearing a clicking noise. I took my car to the dealership 3 times and they claimed it was the cabin filter that turned out to be a lie. They say they fixed the problem when they didn't. I'm waiting now for it to get fixed again allegedly. Another incident I encountered was my tire getting repaired the technician tried to tell me I had the wrong tires on my car and that people have been stealing tires off the accords to put on the civics. That was a lie in my case, glad I had a video of my tires from that morning. Next incident it was with my battery I had a warranty on it and they didn't want to honor it. I acted out of character to get another battery that I shouldn't have to. Now today I bring the car in cause the ac is not blowing as it should, I was told that an dead animal around the compressor clutch and coil. So they give me the car back 2 hours later and it's still blowing the same as when I brought it in, now the car ac is out and not working at all before I pulled off the premises. They don't want to give me a loner car to fix my car. They didn't check ac out for leaks or anything from my knowledge but they claim they charged it up. I'm so over this company I wouldn't recommend them to no one. The way they try to cover stuff up is crazy. If the person has a warranty do the job with no questions or rebuttal should be made. Honor the customer and I will not purchase anything else from AutoNation Honda.
★☆☆☆☆ 6 months ago
Doug Dove
Very personable advisors. The oil Chang was done quickly and I had no grease marks on my doors or hood from dirty hands which is respect to me for taking care of my car. Well done for all involved. Thank you.
★★★★★ 3 months ago
don clayton
Bought my wife a demo Honda crv,she has put around 7,000 miles and it has 25,000 miles now. The supposed hankook tires have a 60,000 mile warranty but front ones are wearing out. My wife has extended warranty but they refuse to replace. Hankook said once a vehicle is used it's on dealership. My service adviser was nice but this place is a joke. They had a sign up oil change, rotate tires and a few other small things for 399 dollars. Guess they like to stick people. I will never go back to Honda on 65 service road. Next one will be tameron. Beware people
★★☆☆☆ 4 months ago
Star Kelly
The whole thing was quick and easy! I appreciated the recorded inspection and the waiting area was comfortable, especially since I had two kids with me.
★★★★★ 2 weeks ago
Dana Pearson
Autonation Honda with Ka’Lisha and Nelson made trading a smooth and relaxed environment. Their kindness and professionalism was exceptional. Thankful for the opportunity and love being a part of Honda.
★★★★★ a month ago
Andreda Lee
From the beginning to end everything was horrible!!! I called a few days prior to get my appointment for RX 350 Lexus I was letting them know it sounds like my CV AXLE going bad when turning my wheel left it makes a clapping noise, ok fast forward I get there only to be looked at like I was out of place when in fact my appointment was at 9:00 am customer service was trash they need to be trained on how to handle and treat customers properly!!! I was told (Honda Autonation) we don’t see Lexus’s when in fact my warranty is with AUTONATION !!! I was also told the guy in the service department wanted to drive my LEXUS RX 350 to hear the noise I was complaining about ok……… only for him to say he didn’t hear anything when I know for a fact the noise was there!! So I had to call Lexus to get appointment it’s actually today at 2:00 pm.
★☆☆☆☆ a month ago
Carolyn Forbes
I took my vehicle in for regular maintenance, plus some other issues. Tara Matlock, the assistant service manager, really was helpful and listened to my concerns. She kept me updated throughout the whole process and was very pleasant to deal with. She is an asset to the AutoNation Honda Service department.
★★★★★ a month ago
Richard Hughes
Salesman was great! Had a problem with vehicle(transmission died within 12 hrs of purchasing). Company was very responsive to defects in vehicle and assured me it would be replaced with a NEW transmission which is being installed as of this review. Service Manager(Elizabeth) was Awesome. She kept me informed of every step in the process of installation of new transmission. Scheduled to pick up vehicle tomorrow. Company stood behind their vehicle and I RESPECT THEM FOR THAT!!
★★★★☆ 11 months ago
Harold Meherg
Very professional and thorough service for my CRV. Service Advisor Elizabeth was very friendly and went over the items needed for my automobile. Elizabeth went over the service needed and gave me the price upfront. She also personally took me to the customer lounge. I also received a video from the mechanic, very appreciated.
★★★★★ 3 months ago
Hazel Woodward
Wow! I've owned cars for the last 50+ years and I have never had such excellent service! The Service Dept was very friendly as well as knowledgeable about the services I needed for my current vehicle. I felt they went out of their way to make sure my car was safe for me to drive, everything was handled with professionalism and courtesy. I am very impressed and would highly recommend them.
★★★★★ 3 months ago
Jeff & Joan Stuttman
I was greeted as I drove in. The Service person was very friendly, smiled and greeted me. I Advisor her I was there for an oil change. She had my name . They We’re ready to service my vehicle. She told me where the waiting room was. The show room looked very nice. Then I received a text my vehicle is ready. She handed me my keys and thank me for using their facility. Jeff
★★★★★ 2 months ago
