Google Reviews
Jonathan
★★
☆☆☆
3 weeks ago
The first time visiting here, I would have given five stars for the car service department. However, with my most recent visit, I can only give one star. During my first visit, my service advisor was Everest N. He was top-notch and kept me informed throughout the entire process while I waited for my car to be serviced. My recent service was a huge disappointment. I was helped by a different service advisor. I drove two hours to get my car serviced in Roseville because of the excellent service I received during my first visit. I arrived 10 minutes early for my 11am appointment but wasn’t seen until 15 minutes later after my appointment time. I told the service advisor that I was from out of town, and he mentioned there were complimentary Uber services available if I needed to go anywhere. I told him I would be waiting in the lobby, and he said he would try to get the car done as soon as possible. After waiting in the lobby for over three hours, I texted him to let him know I would need an Uber because I had another appointment to go to. I received no response. I texted again and still received no response. As a result, I had to get my own Uber to and from the dealership. After more than 4.5 hours, the car was finally done for basic maintenance such as an oil change, tire rotation, and brake fluid exchange. I asked if it usually takes that long for a waiting customer with an appointment, and the service advisor said yes because it was the weekend. I’ve been to multiple Honda service departments in Southern California, similar in size and serving double the population of Roseville, and it has never taken that long for basic maintenance. The maximum has always been 2 to 2.5 hours, even on weekends. Please do better for your customers. The service cost was also $100 more than other Honda dealerships. I was willing to pay the higher price because of the excellent service I received the first time. In addition, there is a 2% surcharge for customers using credit cards. I hope the service department can improve its customer service, especially communication, and wait times for customers waiting in store. Until then, I won’t be back.
Natalie Moore
★★★★★
a month ago
Great customer service! Even though it was busy, my oil change was done quickly. I had my three kids with me, and the kid-friendly waiting area with shows and coloring was a huge plus and made the wait much easier. The staff was friendly and helpful, and Joey was especially great. He was thorough and informative about what my car needed without being pushy, which I really appreciated. Overall, a smooth and positive experience. I’d definitely come back.
Bharadwaj Gandikota
★
☆☆☆☆
2 months ago
I have been going to this place for the past 10 years, and not even once I was this disappointed with their service. Firstly I had to wait for more than 40 minutes for a service advisor in the cold, nobody was even asking if we received any help. The people working there were looking at me waiting for such long time, but did not even bother to make eye contact, because they were worried it I would ask them for help. After repeatedly asking how much more time, then they went in and asked the advisor that was assigned to my car. Second of all, the help that we received during the visit was zero because the advisor simply did not care about the service or the customer, but just worried about the money and had zero knowledge about the car and my previous visits to that place. I simply took my car keys and walked away without getting the service done. We understand it is New Year’s Eve and many people might not be working on that day, but the service center shouldn’t have opened so many slots in that case. They could have managed it better by opening minimal slots, so that they can manage easily. I will definitely not be going back to this place for my car servicing any more. At the end of the day, paying money to get your car serviced is not the problem, getting it done at the right place does.
Jessica Devlin
★★★★★
a month ago
The service advisor, Diana, always makes getting my car serviced at Honda an amazing experience. Exceptional customer service. Good communication. Issues are explained clearly as well as recommendations. I would not take my Honda CR-V anywhere else! It’s a place I can trust to be honest and to do a good job.
Matthew Alfonso
★★★★★
2 months ago
Mike blair, James Harding, both amazing services guys,they make things simple an very easy discussing fixing issues an time an costs. i would go to these two gentleman any day with a problem an its always a good outcome. 👍
Sue Reed
★★★★★
2 months ago
I had a major 100,000 mile service done on my Honda CRV at the Roseville Honda location and it was a seamless process. They offer an Uber service back to your residence and a return pick up to retrieve your vehicle when it’s ready. My service representative was a complete delight she was so outgoing and friendly and she communicated before, during and after the service was complete so professionally. Thank you Roseville Honda my car is running smoothly now!
brandon pacheco
★
☆☆☆☆
7 months ago
If I could give zero stars, I would. I brought my Honda in because the brakes were “biting” when I pressed them. They performed an “inspection” and claimed to have test-driven the car, but the mileage was exactly the same when I picked it up—so it clearly wasn’t driven. I was told the brakes passed inspection and that the biting could just be a “characteristic” of the car. Trusting my instincts, I took the car to another mechanic a couple of weeks later. Within two minutes, they told me the brakes were in terrible shape and showed me the damage. I took photos because I couldn’t believe how bad they were. The mechanic said he was shocked I was even driving it—especially with kids in the car. They fixed the brakes, and sure enough, the biting issue disappeared. When I called the Honda dealership to complain, I was told no manager was available. Later, I sent photos as proof. Since then, they’ve dodged my calls and emails. This dealership told me it was safe to drive with dangerously bad brakes, even knowing I had children in the car. I rarely leave reviews, but this experience was unacceptable. I strongly recommend avoiding this place.
RaicerX
★★★★
☆
a month ago
I am quite pleased with the purchase experience with the exception of the price they were going to give me for my trade in. I was sent a quote, but they wanted to give me 32% less. I had driven approximately 92 miles with traffic so it took me 2 hours to arrive. They eventually gave me approximately 6% less than the quote, that was great. I must say they did locate information on my trade in that it had been in two accidents that I was not aware of on CARFAX. So I am still pleased with the Sales and Finance personnel, and I would buy from them again.
mary markel
★★★★★
a month ago
Want to thank everyone involved in the care of my cr-v. everyone were courteous kept us informed almost every step of the service performed. Keep up the great work. Only difficulty was parking area little to none. But everything else great 🥹 Take care ~ God Bless ~ Mary
carlee gould
★★★★★
a month ago
Mike was amazing and genuinely helpful throughout my visit. I brought my car in for a tire change and routine maintenance, and he made sure everything was no less than perfect. He was attentive, easy to work with, and made the entire experience smooth and stress-free.
Dr. Who? Dr. Suess
★★★★★
a month ago
I just bought a car from Roseville Honda. I found several very minor defects in my car the next day that happened during manufacturing, a tiny tear in the side of the seat and a twisted rubber guard on the back gate. I took my car back and it was addressed promptly. Hafizullah aka Zee, the service advisor, made the process easy with his courtesy and reassurance.
jennifer quiroz
★★★★★
5 months ago
My appointment was at 5:20 pm. I will say it did take a little bit longer for somone to greet me or check me in since I was the only one there but besides that everyone was so nice. Adin was very helpful and knowledgeable. The techs changed my oil quickly. I don’t think I was there more than 30 minutes. I also appreciate Adin and the older gentleman that helped me apply my coupon when I found it. It truly meant a lot how friendly and fast everything was done. Thank you so much!
Claudia C
★★★★★
5 months ago
From the moment you call in to schedule your appointment, to the moment you take your vehicle in and drop it off, to pick up, Honda's service is phenomenal. I don't know much about anything when it comes to vehicles, but I love that I can tell them, show them, and even make the "what I believe car noise" sounds like and they totally get me and are able to help. They are fast and efficient. Throughout the day, they make it easy to keep in contact and respond quickly. I highly recommend this place. You will be treated well.
Jackie W
★
☆☆☆☆
a month ago
I’ve made an appointment in advance for recall on my vehicle. Arrive at the location day of my appointment to learn my vehicle needed to be there for 6 hours. I informed them I’m pregnant and didn’t realize that it’ll take 6 hours and therefore I could not stay. If I was provided advance notice I would’ve made other arrangements. They informed me they normally cover the charge of Ubers but refused to covered mine because I was a few miles over the distance. All in all there communication is terrible, I over heard the manager speaking extremely poorly when asked a few questions and his responses were highly insensitive and disrespectful toward me especially since I was only a few feet away.
Here Today
★★★★★
4 months ago
We have been going to James at Honda for over 30 years. We trust he will do what's best for us and the service of our vehicles. He patiently takes the time to explain any service our vehicles need. Also, if it needs to be done during this visit - or if can wait until the next time. Unfortunately, that's not very common these days. Most folks try to sell you everything - trying to make that one big sale and are not interested in building a longer term relationship. I was extremely disappointed by other conversations I heard around me. Other service writers saying "Oh yea - you need to get this done", and then you see the car is less then 2 years old, with now a lot of "required". Is that a reflection of a poorly made car or a rep just trying to run up the bill? Or worse, a poor manager who doesn't have a clue what the reps are doing and only recognizes how much the reps write up vs do the customers keep coming back? I wonder if they track customer retention? Ultimately, it is the customers decision to return based on their perceived value and respect they received. From what I heard around me, you have a couple of reps that definitely do not understand how to build customer trust and try to continue that relationship. James has never used that kind of pressure with us. We both know what needs to get done, that's what brought us in today. Then he is very good at showing recommendations and why they are recommended - nothing required.
RUDemosthenes
★★★★★
4 months ago
I had an amazing experience with the Service Team. Service advisor Ryan Hover needs to be given a raise. He is what every customer wants to work with at a dealership service center. Thanks again. I had my cars transmission fluid changed and an airbag under warranty taken care of. He didn't try to upsell me on anything. He just made me aware of the status of the car and what to expect in the future.
Gretchen Oswalt
★★★★
☆
a month ago
The service reps are very good but challenged as there are so many customers all day long. I think the mechanics are very good at weeding through all possible problems. My car is a 2002 Accord and sometimes parts are hard to come by and sometimes issues are not obvious in an older car.
Lisa R
★★★★★
4 months ago
I originally needed an alternator on my 2016 CRV. I took it in to a mechanic and had it replaced. It did not fix the problem of it not starting sometimes. I then took it to AutoNation Honda in Roseville. Mike and Ryan were very friendly and efficient I told them it was very important for me to have my car back for an event by a certain date. Mike followed up every day. They replaced the starter the next day, dealt with my terrible warranty 3rd party company, and the next day Ryan followed with calling and getting my car back to me. Great Service! Thanks again.
Michael Vance
★★★★★
3 months ago
Great service personnel. Friendly, competent and trying to make up for a difficult situation; attending to my all electric Prologue! No one mentioned that this car is really a General Motors product! Honda sells it, but doesn’t have full access to parts and inservice. I’m not happy! But the service personnel, headed by Ryan, makes every attempt to overcome the problems.
rsvm8kr
★★★★★
4 months ago
I went in to buy a new catalytic converter and James in the service department went out of his way to look up my car and found that the part was still under warranty for my car. He scheduled the work for me and it saved me significant money in the end. I’m very grateful for his assistance and working with Autonation Honda was a pleasure. I will be bringing our Honda back for all service and repairs now. Thanks for the great service!
