Autopark Collision

Yatin P

★★★★★

10 months ago

Absolutely amazing service from Marty, Jessica, and the entire team at Autopark/Kaizen Collision. Hands down the BEST body shop in North County if you're dealing with a car accident. My parents' vehicle was rear-ended, and they needed help finding a shop that would handle the repairs the right way. Autopark Collision was one of the few Honda-approved body shops in the area, so I gave them a call — and from my very first conversation with Marty, I knew the car was in good hands. He and the team explained everything clearly, answered all our questions patiently, and had the vehicle towed to their shop quickly once we were ready. They did a thorough inspection and sent everything to the insurance company for evaluation. It turned out the vehicle had suffered significant rear suspension damage due to how the collision occurred and where the impact energy was concentrated. We ended up relying on Marty and his team more than we expected while waiting to hear back from insurance. Even though the accident wasn’t my parents’ fault, the insurance company dragged their feet — and during that frustrating period, it honestly felt like Marty and the Autopark Collision team were the only ones truly looking out for us. Their steady communication and support made a stressful situation much more manageable for my parents. Eventually, it was determined the vehicle wasn’t safe to repair, and again, Marty stepped in to help us understand our next steps. His knowledge, guidance, and empathy throughout the process made a real difference. It means so much when a body shop not only knows what they’re doing, but also takes the time to walk you through everything when you’re overwhelmed. In this industry, you’re often dealing with people at one of the worst moments in their lives — and Marty and the Autopark team never lost sight of that. I truly can't thank them enough for their professionalism, honesty, and care. Being able to talk to Marty like a friend — not just as a customer — is rare these days. This is the kind of place you hope you never need, but you’re incredibly grateful it exists when you do. Five stars just isn’t enough. Thank you, Marty!

Briana Moreno

★★★★★

7 months ago

Kaizen Autopark Collision is, without a doubt, a high-grade repair shop that sets the standard for excellence. After my recent car accident, I couldn't have asked for a better experience. From the moment I walked in, the team treated me with professionalism, respect, and a real commitment to getting me back on the road with total peace of mind. They handled every complication that came up, especially the frustrating back-and-forth with the other party’s insurance, with absolute efficiency and transparency. I never had to worry about a thing. Their communication was consistent and clear, and it was obvious that customer satisfaction is at the heart of everything they do. My car was returned to me earlier than expected and in flawless condition. The repairs were top-notch, and the vehicle was clearly well cared for throughout the process. It looks and drives better than ever, they truly take pride in their work. A very special thank you to Marlon, who personally ensured that everything was done to the highest standard. His attention to detail and dedication really made a difference, and I couldn’t be more thankful. Kaizen Autopark Collision is the only place I trust with my car. They’re a top-tier shop that remains fully committed to its customers, and I’ll continue recommending them to anyone who wants quality, reliability, and care all in one place. Thank you so much, I appreciate every one of you!!

Rhonda Romero

★★★★★

2 years ago

Wonderful experience. I am very happy with the results of my bumper. Thank you to the team! Everyone was so nice and kept in contact on updating me of the process. I was so grateful to receive my vehicle a week early, very very grateful, considering the holiday season approaching. Wow!! Beautiful job. I am happy with the results and wonderful customer service. I will definitely be referring.

juliana maldonado

★★★★★

8 months ago

I brought my car in in May and right off the start the staff was amazing and very professional. I got to work with Jessica and let me just say.. AMAZING. Kept me updated with the whole process and assured me everything would be worked on asap. The work Kaizen did on my car is CHEFS KISS. I hope I never have to do this again but if i do I will definitely be bringing my car back to Kaizen. Thank you to Jessica and her team you guys are the best! 💖

C.J. Hussman

★★★★★

a year ago

My experience was amazing. Marty, Jessica and the entire staff were great and my car looks brand new. Auto Park Collision is my new spot for anything my car needs. Thank you for a great experience!!!

James Angeles

★★★★★

a year ago

Great service. They did an amazing job on my truck. Took them just a bit over a month to get it all fixed and back home.

JG

★★★★★

a year ago

From start to finish, the team was professional, efficient, and truly cared about getting my car back to its pre-accident condition. The staff explained the entire repair process upfront and kept me updated throughout, which gave me peace of mind. I’d recommend them to anyone.

Peggy Miller

★★★★★

a year ago

Autopark Collision understands the business of giving customers more than they expected with superior customer service, communication, and partnerships in conjuction with superior auto repair. They felt like trusted friends. You're in good hands with this company.

V. Muth

★★★★★

2 years ago

I have a 4runner that was poorly repaired at another shop that I did not want to return to. The car had a front end collision that needed front bumper replacement along with the hood latch and other parts involved on the front end. It's my daughter's car and she needed it back because she attends college in Northern CA. She was home for winter break so I took the opportunity to get the repair done again. I took it to Autopark Collision and they were absolutely fantastic. It's always hard to fix mistakes or shoddy work from another shop. Marty was very professional and a great communicator along with the office staff. The work was completed 1 day earlier than originally planned. I received updates along the way via text. When I picked the car up, I did a very detailed inspection. Everything was spot on. The hood and bumper lines matched up, the pearl white painted bumper matched, the fender liners were right, there were no gaps, and the hood latch functioned as it should without any missing parts. The staff and the shop were excellent. 5 stars all the way around. The shop did what they said they would do in the timline they said it would be and the work product is superior.

robert fattouch

★★★★★

a year ago

These guys do excellent work and have great service!! I had a minor accident and they had to repair the side panels on my car recently. The quality of work was great and they matched the paint exactly as it was before. I could not tell the difference between the original and the fixed area. They also had me come back to fix my front emblem that had faded from time at no charge. I highly recommend their shop and all their staff is super nice and helpful!

Brian Woods

★★★★★

a year ago

I never write reviews. I’m old school with “thank you’s, handshakes, and sharing my personal opinions to family and friends.” But I was so blown away with the service and business Marty runs that I spent the time using AI to figure out how to write a review. Because they deserve it! Autopark Collision is so far in a different league from any experience I have ever had. Literally, every single piece of the experience. From the time I called to set up the appointment, to the estimate, to drop off, to the technology they use for updates, to pick-up. It’s the first “auto anything” that exceeded my expectation in every single way. I’ll start with the team. Jessica and the front office team are friendly, personable, and efficient. They answer the phone every time. They are ready for you as soon as you show up, and get you in and out with no delays. Next, the work is done beautifully and perfectly. The pricing or cost is more than fair. I actually felt I was getting a “deal,” but I think they just run a good/fair business, where I’ve learned to be skeptical with repairs and service. They worked with my insurance company for the first repair, and it was seamless. The second visit was out of pocket, and again incredibly affordable. For the first time ever, a repair shop that not only didn’t delay their original time estimate, but it was done early. I’m used to repairs taking weeks. I dropped my truck off on a Monday needing ding repairs, a new bumper, rear camera parts, and paint. I was told it would be done Friday. I couldn’t believe it. But was even more surprised when I received daily updates, and my Thursday update said it would be done a day early, that day. Seriously, 4 days to complete it all? I picked it up and it truly looks perfectly brand new. Lastly, Marty is amazing. Friendly, honest, personable, and does incredible work. I will never never take my vehicles anywhere else. Thank you autopark collision. I hope I don’t need to use you again for a while, but when I do, you have my business. Until then, I will refer anyone I know or care about to you.

ROBERTO JACOBO

★★★★★

a year ago

The level of service and attention I received from Marty and the team is unmatched. After getting some work done by another shop in Vista which needed to be fixed, Marty was able to help. Extremely knowledgeable shop, and great business practices. This is the shop I will be referring people to in the future. Couldn't be more pleased.

Gus Bergsma

★★★★★

a year ago

Marty and the gang they have taken care of two of my cars with exceptional prudence and professionalism. On top of that an absolutely fair price. Whether you’re using insurance or avoiding the high cost of insurance increases and paying cash this is the place. Can’t recommend them enough.

Jimmy Gee

★★★★★

2 years ago

This is my second time choosing your shop to repair my vehicle. I was very impressed at the assembly of new parts that were replaced last time. Hence why I chose you guys again. This second time was a bit more of a challenge, since there was a lot more damage. Electronic components in the door, wheel alignment, more exteriot parts to be replaced (bumper, panel, fender, door etc.). Once again your laborers did a good job at putting all parts together. Last time I accidentally forgot my jack and box of tools in the trunk, so I was worried stuff would be missing, but everything was right where I left it, so that's awesome. Front office was also very professional, communicative, and most importantly polite! The estimator Daniel informed me on everything that would be replaced or looked into. Jessica and Liz answered any questions I had, to the best of their knowledge. The manager (didn't get his name) also does a good job at making sure everyone handles themselves in a professional matter. So far Auto Park Collision is my go to for any repairs having to do with accidents. Also they work really quick. With the amount of damage done to my vehicle, I expected the car to be gone for at least a month or two. The whole process took about 2.5-3 weeks.

mikemerrill175

★★★★★

a year ago

First class company and people. I had some motorcycle fairings painted by Marty & his crew. The work was excellent and the price fair. When we discovered the dealer had provided a wrong part which I had painted, Marty took care of it.

Miriam r

★★★★★

2 years ago

I took my Honda to get serviced for two different accidents and they did such a fantastic job! They did a whole bumper replacement as well as replacing the two right hand side doors. I couldn’t be happier with the final results. The staff were all extremely helpful and had the customer’s interest at heart.The receptionist also did a phenomenal job at giving me updates on my car and was very accommodating. On top of that, they went ahead and gave my car a wash and cleaned the interior. I would recommend this shop to anyone and will be returning for any future repairs! Thanks to everyone at autopark collision in escondido!

Thomas Catalano

★★★★★

2 years ago

Great service and great communication from Marty and Christie when my wife and I had our 2018 Prius serviced for collision damage! Very hard time getting my insurance provider to communicate which caused over 2 weeks delay, but Autopark Collision did a great job explaining the issues to me despite Wawanesa's failures to cooperate - they were even able to finish a few days before the estimated completion date! The car looks great now and we would recommend Autopark Collision to anyone needing good work done for straightforward prices.