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About Business
Conveniently located in Dallas, TX, Autoscope European Car Care has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, making them a top-choice Car Repair specialist in Dallas. Backed by 517 satisfied customers, they currently hold a prestigious 4.8/5 star status on our platform. They take pride in serving the diverse needs of Dallas, TX residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Autoscope European Car Care is the go-to destination for quality and service in Dallas, TX.
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Google Reviews
King Keny
★★★★★ Honestly the service to the car was great, I will take my car back for service. I had them work on my 2012 Benz they repaired the issues showed me upcoming maintenance and the scope of cost to complete. They also clean the car for you so make sure to put anything up that may fall out or get vacuum up.
S Maiden
★★★★★ Everyone is so helpful and understanding. I love the fact whenever I call I get a person and Il know most of the people who work there. I love the personalized service. I suppose most important is I trust them with my car they always go above and beyond and I always know when I drive away my car has been fixed by really good mechanics. A bonus my car gets washed and it looks brand new.
Ekesha Guillory
★☆☆☆☆ I am writing this review to ensure other customers are aware of the unprofessional and improper conduct by this shop related to an insurance matter involving a loaner vehicle. For a shop that is so pricey and seemed high end, I expected more quality care and (considering a good customer relationship prior to this), I am highly disappointed and frankly appalled. I have been a long-time customer of this business and have paid them thousands of dollars over the years for mechanical repairs. While my personal vehicle was being serviced, the shop provided me with a loaner vehicle. During that time, I was involved in a not-at-fault accident when another driver ran a yield sign and struck the loaner vehicle. The damage was to the shop’s loaner vehicle only. My personal vehicle was not damaged, and I did not owe the shop any outstanding balance for work performed on my car. The at-fault driver’s insurance (Fred Loya) paid a portion of the loaner vehicle’s repair costs, and the shop expressed concern that the insurer might not cover the full amount. Despite my cooperation and assurances that I would work with my insurance if necessary, the shop refused to release my personal vehicle to me unless I immediately opened a claim with my own insurance company. I felt coerced into opening an insurance claim under threat of having my personal vehicle withheld, even though: -The damage involved the shop’s loaner vehicle, not my car -The shop did not perform collision repairs on my vehicle -There was no unpaid repair bill related to my vehicle This action caused me significant stress and placed me in a position where I had no reasonable alternative but to comply in order to regain access to my own vehicle. After research with knowledgeable sources, this conduct was inappropriate, coercive, inconsistent with fair business practices, and possibly illegal (they had no lawful lien leverage over my car according to TX law)—especially given my long-standing customer relationship with the shop. I'm highly offended that my word to contact my insurance company was not good enough and that they felt they could justify not wanting to return my property. They had my vehicle for 2 weeks and admitted that they took their time for repairs until they could get the matter resolved. After the 2 weeks, they finally called me with the threat of holding my propery. As stated, under duress, I contacted my insurance and opened a claim only to find out that there was a miscommunication about the claim with Fred Loya and that my insurance company can't do anything other than try to intervene on my behalf. I will never use this shop again as they are no longer worthy of my business or money.
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