AutoSense

Ashly

★★★★★

a year ago

Knowing a mechanic that doesn’t lie or try to take advantage of you is ALWAYS a plus. I’m a woman, and I don’t know much about cars. I have never felt uncomfortable calling or visiting this shop; they are always polite and explain things. Billy has saved my husband and I thousands (literally) on repairs that other mechanics swore we needed done.

Natosha Adorno

★★★★★

a year ago

Very good customer service. Honest and good prices. They also keep you updated with whats going on with your car while in their possession. They don’t try to bamboozle women by overcharging and repairing unnecessary parts. I will make this my go to place when my car breaks down every time. Thank You to the Owners of Auto Sense for playing fair and looking out for your customers. I have recommended several ppl to you and will continue 😊

Angela Oseguera

★☆☆☆☆

2 years ago

Took my 2013 dodge challenger due to my check engine light. They claimed to fixed my coil and spark plugs, $604 dollars later, drove it around the corner and my check engine light came back on.

Dezaray Gonzalez

★★★★★

2 years ago

Beyond impressed & happy. I was really nervous going to a mechanic shop due to me being a young woman , I've had many mechanics try & scam me for more than what it was worth ! BUT AUTO SENSE I will highly recommend I took my car yesterday because it was stuck on neutral, and it was right before they closed. By this morning, my vehicle was fixed & the price was reasonable & the person at the front desk was beyond sweet and amazing. 10/10 highly recommend

Amberly Channel

★★★★★

7 months ago

Thank you guys so much. I bought a used car and of course I thought it was a great car. It needed work and thanks to AutoSense they got me back on the road. Forever grateful for their customer service and work. Thank ya’ll so much.

Erick Bertot

★★★★★

Edited 2 months ago

I want to apologize to you and to everyone there for just being a pain in yall back side. You did everything you could to take care of our truck and for that we are grateful. I highly recommend anyone here! Once again my dearest apologize for dragging all this for way to long.

Kim Bowens

★★★★★

a year ago

Billy has been my mechanic for about 15 years now. He's worked on every car I've owned! I have never had to bring my car back to him for the same issue & never had a bad experience. I think it's safe to say his work is guaranteed! He's also done work on my husband's truck. We both are very satisfied with his work. He is honest & reliable! They are very professional. His daughter is just as awesome as he is!! Excellent customer service overall!!

james paul

★★★★★

2 months ago

Fast service and reasonable prices. Most importantly, I feel like they are honest. (Not like some of their competitors)

Hosea Fain Jr.

★★★★★

2 months ago

This shop is the best all around. Great people like Billy and Savannah seems like family to us. We'll respectable shop and very honest!!! Love them!!!

Daniel Ferguson

★★★★★

5 months ago

I've gone here exclusively for about 4 years now - the team here is smart, honest, straightforward, and will verify work and estimated price with you BEFORE WORKING ON IT. I can't express how much that means to me, having been scammed out of quite a bit of money in the past. Go here, they're great!

Damone Hernandez

★★★★★

2 months ago

I have been coming here for a while now for all my car troubles and always leave satisfied. It’s very hard to find an auto shop you know you can trust and does amazing work.

Taylor Martin

★☆☆☆☆

5 months ago

Do NOT bring your car to this shop. Billy the owner is beyond rude and unprofessional. I brought them my car to fix one issue and they gave it back in worse condition. It won’t even start now. I tried to call to get a better understanding and Billy was so disrespectful. He answered the phone saying “last chance” then hung up. I called back and after speaking with him for 3 minutes I asked to speak with someone else because he was being so nasty (not realizing it was the OWNER). I gave this business almost $500 for bad service and worst customer service. Do NOT give this business any of your money. *edit: Because the owner just responded and LIED. He did not answer the phone with a greeting and he did not offer a diagnosis. That also does not explain how you gave me my car back in worse condition! Your response to this review was even unprofessional. Your attitude will do nothing but loose you more business! *my last response to this “owner”. It’s odd that you have the free time to bad mouth an unsatisfied customer when you’re supposed to be running a business. UNPROFESSIONAL. To further explain “our diagnosis”, we called in as first time customers letting you know what we THINK is the problem. Instead of offering a diagnosis, you quoted $150 and that number tripled when we brought my car in because “your system didn’t process the quote right”. Your quote changed drastically and you told us it would take 3 hours when it in fact took more than 24 hours. Lastly, my car was return to me smelling like CIGARETTES! You may not call yourself a liar but you sure are not trustworthy. I did not want to include these extra details in my original review because it was my choice to look past them in the beginning. But now the TRUTH is here.

Madyson Jones

★★★★★

2 months ago

I recently went to a commercial shop for a quick fix and was massively overcharged and inconvenienced and realized I can’t take this shop for granted again. I’ve brought my car here a couple times - separate issues - and I’ve always left feeling confident in the work that was done and the issue fixed, safe in my car and relieved that it didn’t cost me an arm and a leg. Billy seems like a genuine person who doesn’t want to charge people tons of money for quality work. It may be a bit out of the way for me, as I’m in Dallas, but I’m gonna stick with this shop, it’s worth it! - ALSO I really appreciate that I’m not spoken to like I’m an idiot just because I’m a woman when I come here, I receive respect and clear communication and that is very important to me!!

Bigcitygirl

★★★★★

2 months ago

Great customer service and reasonable price! I purchased headlights headlamps from another vendor for my vehicle and Auto Senses did a great job by removing the old headlights and installing the new ones. They allowed me to come in same day ( 2days before Christmas) and completed the installation in a few hours. I’m satisfied with installation, price, and customer service.

JJ Tarno

★★★★★

3 weeks ago

Auto Sense has been our go to for a long time. Billy has helped us on multiple vehicles for years. Honest mechanic! Definitely give these guys a try.

Orion Clements

★★★★☆

3 months ago

My husband and I recently bought a car from Billy, and it was genuinely one of the best experiences we've had. We appreciated how up front he was, and you could tell that he cared about having integrity and this being the right fit for us rather than just making the sale. Any part that he fixed on this car as well had a life time guarantee, which meant a lot. He also prices his cars based on the reality that they might need to be fixed, and is willing to do the fixing himself (which would add to the price). Overall, would highly recommend buying from Billy and even just using his shop for all your fixes! Really honest and knowledgeable guy!

Nathan C.

★☆☆☆☆

3 weeks ago

Dropped my car off after getting an error code at an O'reillys and then they told me it was gonna be around 3k to get the parts and work done needed for various fixes. They charge 50% on top of each part and I asked if I could source the parts myself and they said yes but it they don't cover if anything is wrong which is fine but the demeanor towards me was rude and not very friendly when I was asking about it. I needed to pick up my car and they charged me a $150 diagnostic fee for essentially nothing and when I asked for help with what parts were needed to be replaced they said use your VIN and find them yourself and just the attitude towards me as a first time customer was very unfriendly and off putting. I went to another recommended mechanic(triple A muffler which I would highly recommend) and not only did they diagnose the car for FREE the parts and the job will be done for a third the price. I'm mainly just upset at how unprofessional they were rather than providing good customer service on top of charging a $150 fee for doing nothing. When I called back and asked why he said I wasted his time, sprinkled In with some cursing and said if I wanted my money back I had to bring the car back to get worked on after previously telling me I would get it back at all.