AutoTek repair

Todd Freeman

★★★★★

6 months ago

I have been going to Auto Tek for over 10 years.. I love this team.. J works with you an gets you the best deal an quality work

Justin Cayetano

★☆☆☆☆

a year ago

I called at 9am for a to make sure they had time for a diagnostic test. They said yeah and I could come to drop it off. I dropped it off at 9:30am and was the 4th car there. I took a Uber home and was waiting for a call for the completion. 4:30pm comes around and still no call. I Uber back to the shop to check on it and to my surprise they didn’t even work on the car. They took the control panel off the door and just left it on the side of their shop to work on someone else’s car. I asked if my car was checked and they said they are working on it right now. They started working on it because I came back to check and noticed it wasn’t worked on. You can’t just set it aside and work on another car. if my car was one of the first ones there then they should’ve ran the simple diagnostic I asked for. My windows are rolled down and don’t move, but they still parked it near the sidewalk on the side where everyone has access to reach inside. Do not come here. They do not know how to manage their time.

Author Black Barbie

★★★★★

a year ago

Took my sons Car in For Transmission issues, they diagnosed the problem had a brand new transmission in within no time!! They actually had the best price with the best guarantee. His car has had no issues! Dependable, and Reliable Shop 🥳

Jonathon Bellesorte

★☆☆☆☆

2 years ago

Went in to have an axle back exhaust installed, reasonable price ($150). They removed my mid pipe from the down pipe and didn't even bother to reinstall it, giving me a rattling noise + exhaust leak on my car. I honestly thought these guys did good work until I inspected it myself. INSPECT YOUR CARS AFTER YOU WORK WITH THESE PEOPLE THEY ARE INCOMPETENT OR LAZY.

May Bermudez

★★★★★

a year ago

What can I say Jay and Keith, wonderful people. They take care of their customers. Took my Jeep there to many times they take care of it and price is fear. Thank you both. God bless.

Mizz Hooker

★☆☆☆☆

5 years ago

I wouldn't even give this place 1 star but I have no choice. They are very unprofessional. People that work there have no clue what's going on. Had my car there almost a week and no one touched it. Ended up trying to charge me more for a part that I had already paid for and signed a contract with the price they gave me then ended up trying to charge me almost 600 more when they hadn't even touched my car. The black guy I think is in charge very rude has no clue what he says or what hes doing. Lost my paperwork. Couldn't find my keys... Tried to charge me 467 dollars for a part from acura which I called and it was only 237. They are trash. Never use them!!!

Ramon Price

★★★☆☆

5 years ago

They do excellent work. I have been taking my car there for years. The reason I can't give them five stars is their communication is horrible or has been with me. Anytime I have to leave my car and I am told I will get a call back in a certain amount of time or have an update on a certain day it never happens. I always have to follow-up with them.

lovell mcelroy

★☆☆☆☆

5 years ago

Had my car towed to the shop Friday afternoon needing my starter replaced. The car sat there all Saturday without being touched. There was no communication on the delay. I had to call to to find this out. Closed on Sunday. Monday I brought the starter myself top speed up the process. They didn't start working on my car until Monday afternoon even they promised to start on my car first thing that morning. They didn't even do the other minor things I needed checked out. Told me come back Tuesday. I Dropped the car off before 9 am. Came back after 2pm assuming it was done because nobody called me and they never touched it. Go at your own risk.

Erica Atwater ('E')

★☆☆☆☆

4 years ago

The owners wife who works office is incredibly rude and has no business working with the public and without question will NEVER have my business again. And to make matters worse they had my car all day for a quick 10 minute fix. I would have to say though the technician who's name is Keith I believe was awesome and customer service oriented. AutoTek needs to give that man a raise and learn a bit from their employee. The tech got 5 stars in my opinion.

Asuntuwa Hunter

★★★★★

a year ago

On Jan 31st 2025 I failed my smog test due to a malfunction indicator light. On that same day I took my car to AutoTek and they found the small emissions leak and fixed the leak. The next day Feb 1st 2025 I passed my smog inspection. Thanks to AutoTek!

david leen

★★★★★

6 years ago

I brought my car in for smog check and brake lamp certification. Staff was friendly and the price was reasonable. The technicians had a lot of experience and they were able to explain everything in details. I will send them all my business.

Frank wong

★★★★★

7 years ago

I took my car in couple days. I wanted to see if the repair were done properly first before writing a review. Charlie did a great saving money on the repairs. I did not want to buy new car and have a car payment but Charlie really went out of his way to help me with repairs after going to several shops in the area I was referred to Charlie. I glad I found this shop and I will send all my family there because I saw how he treat customers while I was sitting down waiting for him friendly service and great communications.thank you

Darnell

★☆☆☆☆

6 years ago

They had my vehicle for 4 weeks just sitting, the work was done in about 4 hours once they started. They told me I wouldn't have to pay my deductible. Not only did I have to pay the deductible, I had to pay more. So they obviously didn't keep their word. I wouldn't use them again.

EllenMarie A

★☆☆☆☆

5 years ago

Horrible management and communication, Crooks-kept my car for a week after smog check failed since had to go to STAR smog check,.They reset check engine light and kept car to diagnose problem and reset check engine light so had to drive around to reset. After keeping for a week,I picked up the car and they said they drove around 30 mins a day, I recorded my mileage before leaving the car and they only drove 3 miles. I already had paid before seeing the mileage and confronted them. They of course changed up story and backpedaled. I realize all they did was read original smog check report for diagnosis and charged me 200. plus for smog and diagnostic fee. Scam artists.

Chappie The Chimp

★☆☆☆☆

4 years ago

I have been coming here multiple times for years 10+ now with different cars now and I knew it would take a while but I don't know what has changed, I only know it has gone down hill from reading other reviews and my experience here. I dropped off the car on the 3rd of July not expecting for these people to touch the car nor call me. I understand it's before the holiday and they are always busy. I had to call them on the 7th of July (closed on the 4th and 5th I knew that)in the morning and they hadn't inspected the car at all for the brakes or other work (primary reason I took it there) the lady said she'll call me back never did that. She called me the next day on July 8th asking she didn't know what axle I wanted to change gear oil in so hadn't touched it (car has only one differential so I could tell lack of car expertise here) ok no problem yet for me. Came to pick up later that day before closing and I could still hear noise from the brakes (remember primary reason why I took it here). Paid thinking all was good but as soon I drive it off the lot I hear noise. Cleary hear noise while driving straight in a busy street. Brake and I can still hear the noise for which I per quote said brakes would be inspected. Was thinking of just taking eating the cost but thought we'll I paid already and if the job ain't complete it ain't complete. Took it back they said they would take a look at it. I'm thinking good I don't mind paying more until they fix it right. Was told it was just the brake pads ok I'll pay. Came on the 14th paid and drive off the lot. What did I hear? Same noise. By now I had taken 2 days off to pick up the car, getting here itself without your car is a pain already so I was upset. After about a good 9 days waiting and thinking it was fixed and spending my time it hadn't. They said replace the rotors for 140 each I was hesitant because at this point coming back to pick my car is useless and I can't keep throwing money at something with no results. Still I was like ok if they do the rotors and replace the hubs for me for an earlier quote (hubs, rotors and brake pads) minus what I was already charged for the brake pads then I'm like ok I'm not that upset since after two tries already they were willing to correct their mistake. So I leave it there (doubt in my mind. Keep in mind this is the third time leaving it back to them so they can work on my brakes(main reason why I took it here)). I call them again no surprise here it seems to me that the customer has to be on top of their business. The woman picks up tells me my car is ready and now it's 470 dollars for changing the rotors when before she had said 240? 😑 I'm what about the hubs? She says the mechanics thought the hubs were new so they didn't do that job! I'm like wow I didn't know they owned my car and they were making the decisions on what to do or not do without my consent. She says I could still get the hubs and pay more which i said I was ok for the price that I got for the hubs, rotors, brake pads and the multiple times I've had to waste my time and money to get no service. Last time I checked I'm on the pink title. So now after about 11 business days (2 weeks without my car) im out 800 plus dollars on brake pads and rotors and multiple days off from work to get a sub average service. Honestly when you have to think I'd rather do it myself instead of paying the "professionals " to get the work done, you really have to question the business. If you want random people who are supposed to be proffesionals make choices for your car without your consent, want their customers to visit and say hi and bye multiple days on your time off, no service done to your car just test drive your own car and tell the "professionals " what is wrong with your car, be more than happy to eat the cost for their mistakes, interact with people who do not keep their word then come here for sure. Yet I still warn people coming here to bring a lawyer and your own mechanic from somewhere else just so that the job is done okish. Do yourself a favor don't come here.

ARLESTER DAVIS JR.

★★☆☆☆

5 years ago

So far they are not looking good. Took my car earlier today just to get a diagnostic on my AC, was told by the guy who helped me that they were waiting on a mechanic to be available to check it out and that he would call me later to let me know what they discovered. Come 5:30 when they closed I called and just got the ringer and drove by there to see if maybe there was someone still there to talk to and they were completely closed and locked up. I didn't authorized my car to be there overnight and especially not over the weekend seeing as today is Saturday 8/1/20 and they seem to be closed on Sunday. Not starting off good at all, I would have just come back Monday or went somewhere else if you couldn't get to it. Update: It's 9pm and we got the car back. Glad to see someone looks at their Google reviews but still not ok with what happened. Plans were cancelled due to the fact my car wasn't available sense it was locked at their shop. There was a big lack of communication within the people at the shop but I do appreciate whomever saw the original review getting ahold of one of the shop workers to come down and get my car out of the shop for me.

Christopher Duncan

★★★★★

9 years ago

I have a SAAB and they are difficult to work on, nonetheless, I love this car. After learning that my clutch had been ruined by someone who was unauthorized to use the car, I could only have the car sit until I could save up enough money to have it fix. Having just moved to the area, finding a good Mechanic is extremely difficult let alone one that works on SAABs. While on a bike ride, I saw the shop and noticed mostly European cars were being worked on. The shop was very busy, however they took the time to acknowledge me. I explained the situation and he said he would work with me. After several months, I was able to have the SAAB towed to the shop. Once they got into the job, the technician found a multitude of issues caused by vandalism and sabotage. We went over each one and together we decided what to fix now, what could wait and how long. Due not to their lack of training but to their competence as to why my car took a bit longer than expected. They paid meticulous attention to detail and kept me in the loop every step. I gave them 5 stars. I am so very pleased and will be recommending them to everyone I know. There will be no one else who will touch any car I own, but these guys. A must for your automotive needs. EXCELLENT!!!! CHRISTOPHER DUNCAN