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About Business
Residents of Antioch, CA, Antioch have long trusted AutoTek repair for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Smog inspection station or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.5/5 rating with 99 reviews. Throughout Antioch, and particularly in Antioch, CA, AutoTek repair is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact AutoTek repair for any Car Repair inquiries or to schedule a visit to their Antioch, CA facility.
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Google Reviews
Christopher Duncan
★★★★★ I have a SAAB and they are difficult to work on, nonetheless, I love this car. After learning that my clutch had been ruined by someone who was unauthorized to use the car, I could only have the car sit until I could save up enough money to have it fix. Having just moved to the area, finding a good Mechanic is extremely difficult let alone one that works on SAABs. While on a bike ride, I saw the shop and noticed mostly European cars were being worked on. The shop was very busy, however they took the time to acknowledge me. I explained the situation and he said he would work with me. After several months, I was able to have the SAAB towed to the shop. Once they got into the job, the technician found a multitude of issues caused by vandalism and sabotage. We went over each one and together we decided what to fix now, what could wait and how long. Due not to their lack of training but to their competence as to why my car took a bit longer than expected. They paid meticulous attention to detail and kept me in the loop every step. I gave them 5 stars. I am so very pleased and will be recommending them to everyone I know. There will be no one else who will touch any car I own, but these guys. A must for your automotive needs. EXCELLENT!!!! CHRISTOPHER DUNCAN
ARLESTER DAVIS JR.
★★☆☆☆ So far they are not looking good. Took my car earlier today just to get a diagnostic on my AC, was told by the guy who helped me that they were waiting on a mechanic to be available to check it out and that he would call me later to let me know what they discovered. Come 5:30 when they closed I called and just got the ringer and drove by there to see if maybe there was someone still there to talk to and they were completely closed and locked up. I didn't authorized my car to be there overnight and especially not over the weekend seeing as today is Saturday 8/1/20 and they seem to be closed on Sunday. Not starting off good at all, I would have just come back Monday or went somewhere else if you couldn't get to it. Update: It's 9pm and we got the car back. Glad to see someone looks at their Google reviews but still not ok with what happened. Plans were cancelled due to the fact my car wasn't available sense it was locked at their shop. There was a big lack of communication within the people at the shop but I do appreciate whomever saw the original review getting ahold of one of the shop workers to come down and get my car out of the shop for me.
Chappie The Chimp
★☆☆☆☆ I have been coming here multiple times for years 10+ now with different cars now and I knew it would take a while but I don't know what has changed, I only know it has gone down hill from reading other reviews and my experience here. I dropped off the car on the 3rd of July not expecting for these people to touch the car nor call me. I understand it's before the holiday and they are always busy. I had to call them on the 7th of July (closed on the 4th and 5th I knew that)in the morning and they hadn't inspected the car at all for the brakes or other work (primary reason I took it there) the lady said she'll call me back never did that. She called me the next day on July 8th asking she didn't know what axle I wanted to change gear oil in so hadn't touched it (car has only one differential so I could tell lack of car expertise here) ok no problem yet for me. Came to pick up later that day before closing and I could still hear noise from the brakes (remember primary reason why I took it here). Paid thinking all was good but as soon I drive it off the lot I hear noise. Cleary hear noise while driving straight in a busy street. Brake and I can still hear the noise for which I per quote said brakes would be inspected. Was thinking of just taking eating the cost but thought we'll I paid already and if the job ain't complete it ain't complete. Took it back they said they would take a look at it. I'm thinking good I don't mind paying more until they fix it right. Was told it was just the brake pads ok I'll pay. Came on the 14th paid and drive off the lot. What did I hear? Same noise. By now I had taken 2 days off to pick up the car, getting here itself without your car is a pain already so I was upset. After about a good 9 days waiting and thinking it was fixed and spending my time it hadn't. They said replace the rotors for 140 each I was hesitant because at this point coming back to pick my car is useless and I can't keep throwing money at something with no results. Still I was like ok if they do the rotors and replace the hubs for me for an earlier quote (hubs, rotors and brake pads) minus what I was already charged for the brake pads then I'm like ok I'm not that upset since after two tries already they were willing to correct their mistake. So I leave it there (doubt in my mind. Keep in mind this is the third time leaving it back to them so they can work on my brakes(main reason why I took it here)). I call them again no surprise here it seems to me that the customer has to be on top of their business. The woman picks up tells me my car is ready and now it's 470 dollars for changing the rotors when before she had said 240? 😑 I'm what about the hubs? She says the mechanics thought the hubs were new so they didn't do that job! I'm like wow I didn't know they owned my car and they were making the decisions on what to do or not do without my consent. She says I could still get the hubs and pay more which i said I was ok for the price that I got for the hubs, rotors, brake pads and the multiple times I've had to waste my time and money to get no service. Last time I checked I'm on the pink title. So now after about 11 business days (2 weeks without my car) im out 800 plus dollars on brake pads and rotors and multiple days off from work to get a sub average service. Honestly when you have to think I'd rather do it myself instead of paying the "professionals " to get the work done, you really have to question the business. If you want random people who are supposed to be proffesionals make choices for your car without your consent, want their customers to visit and say hi and bye multiple days on your time off, no service done to your car just test drive your own car and tell the "professionals " what is wrong with your car, be more than happy to eat the cost for their mistakes, interact with people who do not keep their word then come here for sure. Yet I still warn people coming here to bring a lawyer and your own mechanic from somewhere else just so that the job is done okish. Do yourself a favor don't come here.
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