AutoZone Auto Parts

Lisa Allaby

★★★★★

6 months ago

I went to this location on Ross Ave at the recommendation.of my mechanic Carlos and a NextDoor review. Irma, Javier and the cashier were amazing! Friendly, helpful and professional. This is my new auto parts store! 👍🏼👍🏼👍🏼

Hope Vernon

★★★★★

3 weeks ago

People were nice and Ladaris helped me put my windshield wipers on!!!

Grace Weng

★★★★★

4 months ago

my friend and i had such a great experience at this location! we had no idea what we were looking for but johnathan took great care of us and not only picked out the headlight replacement we needed but also helped us replace it!

NCH

★☆☆☆☆

a year ago

Dear AutoZone Customer Service, I am writing to express my disappointment and frustration with the service I received from the manager at the Ross Avenue, Dallas, Texas location. I called the store twice to inquire about tax exemptions for 501(c)(3) organizations. Both calls ended with the manager, who has pink hair, disconnecting the line after becoming confrontational. When I visited the store, the manager continued to display unprofessional behavior, making snide remarks about my mother and refusing to provide her name. She also locked the door, turning away potential customers and harming business. The correct response to my inquiry would have been, "I'm sorry, but we don't honor 501(c)(3) exemptions." Instead, her attitude and actions escalated the situation. I had intended to make a significant purchase due to the store's availability, but the manager's behavior deterred me. I seek a response and apology regarding this incident, which severely reflects on the AutoZone brand. Based on my recent interaction, I believe this individual may not be well-suited for a customer-facing role. Her behavior and communication style suggest she may excel in a different position or environment, potentially with less customer interaction.

Chrystal Johnson

★★★★★

5 months ago

Grover was amazing! Offered great service and was very helpful! Provided me all the info i needed regarding my battery! Please ask for him!

Tarik Salih

★★★★★

3 weeks ago

Had just such a fast, informative, seamless, and efficient interaction. Thank you Ladaris for helping me out big time

Amanda Knapp

★★★★★

6 months ago

I had such a great experience thanks to Javier C. at AutoZone! He helped me with both my car battery and windshield wipers and made the entire process super easy from start to finish. He was extremely knowledgeable, polite, and patient, taking the time to explain everything clearly and making sure I felt comfortable with the work. It’s rare to come across someone so professional and friendly at the same time. Thank you, Javier, for going above and beyond, you made what could have been a stressful situation feel effortless. Highly recommend!

frank rodriguez

★★★★★

3 months ago

Had my front light go out, really didn't knw how to find the right bulb i needed, luckily ((Michael garcia ) was there, Exellent customer service, checked on the computer and found and even compared prices and explained wht was best for me. He even showed me were the bulbs were in the store. Thanks for making my car experience repair a easy to do.....

Badicaa

★★★★★

5 months ago

I have visited this location several times, and the customer service has always been excellent. Special thanks to Ladaris for going above and beyond to assist me with my car! I will definitely be returning. However, I do recommend that management consider hiring security for this location due to the surrounding area and safety concerns.

Katelyn Hoang

★★★★★

4 months ago

This place was great!!! The staff was so helpful in assisting me in all my needs!! Huge shout out to Johnathan for going above and beyond in helping me pick out the right replacement for my car and helping me install it! Would highly recommend this location.

Bill Haas

★★★★★

Edited 2 months ago

Grover was great. Knowledgeable, fast, and had a good conversation. Will recommend friends and family to this location. Came back a 2nd time and worked with Ladaris and he was great. He took his time to answer my questions, and was great. Not to mention he was happy to install my battery. 10/10 experience again.

Brandon Kregel

★★★★★

2 months ago

Highly recommend this place because of Carols M and most definitely Paula W deserves a promotion. They will do their best to go above and beyond for you when you are in a bind. They understand the customer and were even willing to drive a mile down the road to get antifreeze from another auto zone. Engine was smoking we could not move the car. They went above and beyond to solve the problem and because of them and this experience I am sure to always come back to this place.

Tyler Cerrato

★★★★★

2 months ago

My phone and car battery both died at the same time. Grover was nice enough to both drive me to my car and switch out my battery. He also saved me the cost of having to buy the tools necessary to switch out the battery! Highly recommend the is store. Great customer service

Bruce Wildest

★☆☆☆☆

3 months ago

I’ve been shopping autozone for almost three decades. Worst experience at this location. The clerk looked up my vehicle, physically handed me the headlight bulb, asked my phone number, confirmed my name, asked if I needed a receipt. Pretty typical or so I would’ve thought… I opted for no receipt because why should I need one? Isn’t this why she asked my phone number? Well, the clerk sold me the incorrect bulb… no big deal. Not convenient, but whatever. People make mistakes. Brought the (unopened box) and my existing bad bulb back to the same location less than 18 hours later. Manager on duty was everything but helpful and acted like this was my fault and tried refusing an exchange because I opted for no paper receipt. I’ve a pretty good grasp on how retail systems operate so only after he realized I wasn’t leaving without an exchange or refund magically he scans the package I purchased yesterday and in two seconds there’s my receipt with my name on his computer screen. As if his ego was hurt or something he then has to make a point of saying he won’t be giving me any exchanges again unless I have my paper receipt. 1.) That’s on you sir, train your cashier to hand customers receipts and not ask if they would like one. 2.) This entire exchange wouldn’t have happened if they gave me the correct part. Hell, my vehicle info is stored in the system. * the cashier/desk person I was working with before the manager became involved was everything I expect from Autozone. Helpful, understanding, friendly attitude.

Dalyan Kirbas

★★★★★

a month ago

I went to get a battery change here today. Given the circumstances after my car stopped in the middle of street, this could’ve been a stressful event however this store made my day so easy. Christiana R. greeted me and helped me purchase and change the battery with a positive attitude. She was wonderful!

Nisa Jackson

★★★★★

3 weeks ago

Paula W. At the register was such a great help! I came in stressed out about my car’s check engine light and they helped me identify the misfire. I stressed about my budget but she was able to help me find parts I could afford and also that worked for my car . She was very helpful and made my day! Thank you Paula!

Bear Great

★☆☆☆☆

3 weeks ago

Came in earlier to buy oil I and ask if it’s ok to drop off use oil they said ok, the manager had a very bad attitude when I said I had 15 gallons, she said I could only drop off 2 or 3. Help it make sense if you have hundreds of customers and everyone drop off 2. This is my home store but I have to give it a one start because of the management. Workers are good and positive people.