AutoZone Auto Parts

Hailey Doctor

★☆☆☆☆

4 months ago

It looks like I’m not the first one to leave a review about this worker (guy with dreads), but I went in to return a part and he asked if I had my credit card with me. I said yes, and soon after the card reader changed to a screen that said tap to pay. So I tried to tap and it wasn’t changing screens after a minute of trying so I asked if maybe I was tapping it in the wrong spot? He stopped what he was doing, looked at me and said in the most condescending tone “Slow down. I’ll tell you when to tap.” I said oh sorry, just so you know down here it says tap to pay. He turned his screen around and said well here my screen is telling me I need your signature. I said oh okay. I signed and again in a condescending tone said “Look at that, you didn’t even have to tap. Have a great day.” Super disappointed in the interaction. I’m not one to leave bad reviews because there’s enough negativity in the world and I understand people have bad days, but would love to be treated with respect and offered help by associates (which I was when I originally bought the part - the other associates were great!)

Dave LaBonte

★☆☆☆☆

5 months ago

I go to AutoZone all the time. Different locations. This is by far the worst location that I can remember going to. I always look at my purse to ensure they're in stock. I have a list of part numbers but he wanted one at a time. I would tell him the part he would disappear for 5 to 10 minutes and then come back. Only one part out of my list was actually in stock. I told him that it was for the right rear brake but to verify in the computer. He sold me the wrong brake pads because I had the wrong part number. So he acted like he checked but he really didn't. I had to drive another 20 mi to get the rest of the parts even though all the parts said they were in stock. One part he didn't even look for. He said it they didn't have it. But I know that it showed on the computer that they did. He just didn't want to look for it. His attitude was extremely indifferent and made it clear that he did not care for my business. I don't hold all the AutoZone's responsible for this one AutoZone but I will never shop at that AutoZone again. Even if I'm in the area I will drive the 20 mi to a different one or another parts store. Highly recommend not using the AutoZone on stadium drive in Kalamazoo

Gabrielle Beyer

★★★★★

2 months ago

Preston was so helpful in selecting and changing my battery. The fastest battery change I’ve ever seen. Thank you!

Michael Tencza

★★★★★

6 months ago

They usually have what I need for my 1990 Chevrolet Astro van and if they give me an incompatible part then I get a refund no issue. The attendants are friendly and help with what you may need. It's not a perfect store but I'm not gonna rate it lower then 5 because of this. It's kinda dirty but it's a parts store so that just comes with the territory. Prices are also pretty competitive with other parts shops.

Kerigan Hayward

★★★★★

5 months ago

Adam here was so amazing it was raining and freezing and he was so polite and check my battery and alternator and changed it and it was just so cold and I was so impressed with his attitude. He was so willing to help. Great employee!!!

Kami Fleckenstein

★★★★★

3 months ago

Not all heros wear capes, some wear a name badge reading Preston! Thank you for your incredibly friendly and efficient help in the replacement of my battery!

Pamela Williams

★★★★★

a month ago

I love Autozone!❤️❤️❤️ Always so helpful. Thank you Elijah for putting my brake light in and getting me back on the road!!

Heather Howard

★★★★★

6 months ago

I honestly love this AutoZone chill environment I love the plaza it's in any really good neighborhood with not much crime and the customer service is great The one on the east side and not the greatest it's a little sketchy had a lot of bad experiences at that one but it's a lot bigger store and I love the store It was the customer service I had a problem with I mean if you got a story you have to have customer service skills and treat your customers with respect and dignity to be able to keep having customers come back.

Angelina Nappier

★★★★★

a month ago

Jay is awesome, very helpful and personable.Would recommend anyone seeing him for help.

William Hamel

★☆☆☆☆

7 months ago

Guy with dreads is condescending. Treats you like you're an idiot. I know very little about cars but I do know about customer service and this guy is terrible. Was at autozone to buy a battery and returned the old battery for a core charge. Will not be returning to any Autozone and will recommend to anyone in the Kalamazoo area to go to Interstate Battery up the street.

Jessica Kirila

★★★★★

a year ago

Amazing service! Friendly staff. We were having an issue with our 2017 Subaru battery. I had to have the store special order a battery for us. It arrived quickly. When we picked it up, the gentleman ran diagnostics on our vehicle and changed our battery for us. He did a thorough job. We are very happy with this store. Thank you so much Auto Zone team!!

Ania Przybocki

★★★★★

a year ago

Ricky Bobby was extremely helpful when my battery died. Chatted with me while running the diagnostics and was truly a lifesaver. Switched my battery in the rain and was patient with me ! If you come to this AutoZone I would recommend him to everyone!

Heather

★★★★★

a year ago

it’s that part of the winter season when it’s too cold for cars to start and Ricky Bobby was more than willing to face the cold and help install a new battery for me. Nataeveis at the counter was also very helpful in finding the battery I needed. Highly recommended this location for any car needs!

Beth Bodine

★★★★★

a year ago

I’ve been here a few times. Everyone is always kind, helpful, and patient to me, a person who can offer very few details in regards to her car. Rickey in particular went above and beyond in helping with my battery issues today.

ben porsche

★★★★★

a year ago

Ricky Bobby was great when I needed to get my diagnostic check. Really professional and kind. Didn’t even judge the messy car lol. 10/10 would recommend and give the goat a raise.

Colin Halloran

★★★★★

11 months ago

The manager Jay was absolutely amazing. He was very helpful and incredibly nice. Will definitely be coming back to him for any problems!

Claire Partington

★★★★★

a year ago

I came in an hour before close after I got out of work because my blinker bulb died. Alex found the bulbs I needed for my car and came out in the freezing cold and changed it for me! He was such a big help and super friendly, grateful for him the help from Auto zone!