AutoZone Auto Parts

Rose Archer

★★★★★

9 months ago

I have a crazy story. My check engine light came on while I was driving down to California from Oregon. By the time i got to Redding, California my car was behaving poorly and I knew that I couldn't ignore it. I googled AutoZone because I heard that they had the computer that they could hook up to your car to tell you what the codes were saying. I called them and they tell them that I can bring my car over and they will help me figure out the codes. We walk inside and a charming young man named Gabe is the manager, and he helps us figure out how to hook up the code reader thing. We walked back in and he plugged his thing into his computer to pull up all the information. As he is looking at the code reading, he says it looks like you need blah blah blah ( I don't speak car engine), but there is a mechanic walking in right now and we can ask him. This guy named Joe walks in and comes over and looks at the screen and immediately says oh you need blah blah blah, and I can help you with it in the parking lot. It ended up being an oxygen sensor that was sending my whole car into a tizzy. Joe has a mobile mechanic business and just happened to have been pulling in the parking lot when we were there. He literally fixed my car in the parking lot of AutoZone in less than an hour and charged me $65. We lucked out with the kindness of everyone involved! Great experience!! And as a bonus...I added a little car bling while I waited ❤️UN Limited

sh9down onme

★★★★☆

8 years ago

Very helpful staff. They have a customer reward points program. Very easy to apply and can use directly in the store. No long wait like at big box stores, and knowledgeable staff unlike big box stores.

Thomas Kreider

★☆☆☆☆

9 months ago

I generally shop at O'Reilly's but this time I stopped in the Churn Creek AutoZone. For the life of me I don't understand why customer service Reps don't say thank you after the sale. This gentleman acted like I did the store a favor. He Never looked me in the eye and never acknowledged my business after taking my card. I'll not return to this store any time soon.

the Mann

★★★★★

2 years ago

Great customer service always have the parts I need always talk to Nai if u need anything

John Young

★★★★★

Edited 6 months ago

Frickin love the employees at AZ always helping with a smile and always get you with a laugh! There always getting me the best parts at a great price! They never disappoint! shout out to you guys keep up the amazing work!

P.J. Nolen

★★★★★

a year ago

Awesome service. John Jessop even helped me replace a part that had been almost impossible.

John Young

★★★★★

6 months ago

I must say Miss Rae is the best always going out of her way to make her customers happy I thank you a million!!!

Tony Salvador

★★★★★

10 months ago

I don’t know if anyone reads these reviews but I feel compelled to write this because I just had an amazing experience with the Churn Creek Auto Zone location. I’m from out of town and drove in to help move my Son off campus for the Summer break. His car was shutting off after 3-5 min of idle. I suspected an alternator but wasn’t sure. It’s late in the day, all mechanic shops are not taking customers until the following as it is Friday evening. I desperately called Auto Zone, had the pleasure of meeting Gabriel who helped me diagnose a charging system issue, then connected me to reputable mechanic who arrived in 1 hour, finished the job 1.5 hours later. I run a business division who prides itself on superior customer service and we aspire to do exactly what Gabriel did tonight. “Thank you” feels empty, insincere, and honestly not powerful enough to explain my gratitude. @Gabriel, and whoever his Manager is: you clearly live a style of service that I wish more companies would adopt. To anyone reading this - if you’re in Redding and struggling with an auto breakdown, do yourself a favor and contact Gabriel at the Auto Zone Churn Creek location. I’m confident he will do whatever he can to help you…even on a Friday afternoon! Amazed.

Calvin Davis

★★★★★

3 months ago

Manager came out and fixed my battery terminals, outstanding service

Zion Johnson

★★★★★

9 months ago

I just want to say, huge shout-out to Gabriel I believe his name is! He helped us "get in the zone" and get in and outta there quickly with EXACTLY what we needed! He had a very friendly, reassuring demeanor, and he knew what he was talking about! By helping us "get in the zone" he really helped to ease some of the tension of the electrical issue that we were dealing with on our vehicle, which is something that a lot of auto parts employees don't quite understand and only perpetuate that stress/anxiety. I'm grateful for the quick accurate help that we received as well as the great social experience, thanks Gabriel!!

Karen Thayer

★★★★★

4 months ago

John J. from store #3339 went above and beyond to help me find the correct windshield wipers for my car. He even put them on for me!

Jacob Marzolf

★★★★★

6 months ago

I was in a serious bind while on my way to Trinity lake over the Labor Day weekend. My truck was overheating and in need a thermostat. Being so far from home I didn't have a lot of options. Mr. Jessop was very helpful. He allowed me to change my thermostat outside and even lent me a few tools. I think David was another employee who helped me get it all finished up. Sorry if I forgot any names. I was back on the road in about one hour thanks the very helpful and friendly staff at this store. Saved our trip!

Kim

★★★★★

5 months ago

Chris was amazing, he found the parts I needed super quick, made sure they fit first before ringing me up, installed the parts for me and I was in and out in under 15 min. Absolutely amazing customer service!

Darian Harris

★★★★★

a month ago

Kao is the GOAT. He did a great job helping me replace my old battery and was very patient with me, a guy who knows the bare-bones basics about cars. I WILL be stopping by again.

Calvin Machado

★★★★★

a month ago

John's the man 100% recommend you go to him, ive been here about 100 time this week and he's got me covered every time. Give that man a raise 🙌

Kim Anderson

★★★★★

6 months ago

My car was having problems turn over and eventually wouldn’t start. Jay was super attentive, super helpful and kind; he checked my battery for me, helped me get a new one and installed it for me all within maybe 20 minutes or so. Definitely would recommend:) thanks jay for all your help! Will be back for sure:)

Nicholas Allen

★★★★★

2 months ago

Well to tell you the truth I was greeted as soon as I walked in the door by a female employee very respectful! After that I hear her read the next person that walks in as well as the one after that she asked somebody if they needed help they didn't she approached me and asked me she took me to exactly what I was looking for actually told me which one would be more effective for my situation then as I was waiting in line the same very helpful very knowledgeable female employee ask somebody who walked in with I believe a rental tool he was returning if it worked for the job and just going out of her way to make sure the store was running smoothly I have never been into an AutoZone like that ever before and I spend a lot of money at AutoZone personal as well as business I'm a mechanic when I was next in line she asked if I had found everything okay and ask me you know about the job I was doing basically and I was so not intrigued lol I can't think of the word so I don't know the word to describe it but I ended up asking for a job just because of that female employee who turned out to be a manager and I don't know I've never never dealt with that in autozone before and I keep saying female not in a bad way at all I love love when a female works on cars I think it is very attractive lol when a female knows her stuff. But she runs that store very very well and I would love to get a job there just because of that just because of that manager I wish I got her name but yes I would love to work underneath her she seems like she has the best intentions for that store she honestly does she's a very good employee I can tell sorry I'm rambling but I was impressed maybe that was the word I was looking for lol that was very impressed