Reviews
Caleb Denton
Terrible customer service. Especially the guy with the poorly styled mullet. He was so impatient with customers and was sarcastic with an elderly woman trying to price parts.
★☆☆☆☆ 10 months ago
Reza
Nice people fair pricing, I bought a battery, they even helped me to put it in however it was so corroded and spent an hour to help me replace it , for free!!!! Please don’t forget to tip the guy they are so nice and did it with big smile , lady manager also so nice and helpful!! Thank!!!!!!
★★★★★ a year ago
AJ AJ
Robert went above and beyond for us, I had a bad battery and he went out of his way to help me and also pointed out my battery was also in warranty! People like him are hard to find in days like this and I believe this company is lucky to have someone like him, thank you Robert!
★★★★★ a year ago
anil karatas
Friendly helpful service. Thank you.
★★★★★ a month ago
Rick Dachauer
Order #: 179702753590 I ordered a fuel filter online BUT after waiting an extra 3 days, 5 days total, a brake caliper was delivered instead to my house. Robert M. at the store was very helpful and cut thru the Autozone red tape to allow me to simply return the caliper to the store and he got me the fuel filter in one day's time. Very frustrated with the online ordering and shipping process. Not sure I will use that again. this kind of thing has happened before.
★★★★★ a year ago
Jessica Morales
Everyone at the San Mateo location was helpful, but a shoutout to John, who replaced the tail light and installed a new battery. I really appreciate his customer service on an exceptionally busy evening.
★★★★★ a year ago
WALID HAZIN
I went to return a gas cap that I bought 5 days prior. The cashier inspected the cap and the receipt thoroughly then told me he can’t return it because the manager is not working today and for me to return it today I can go to a different location where the store manager maybe working. I said why would you need a big manager to return unused $20 gas cap? then he said it has a scratch, I challenged him to show the scratch but he couldn’t show it. Then I said if you don’t return it per your policy, then I will call my credit card and dispute it, then he said let me make a phone call, while I waited close to 10m, I saw a manager stocking some products. Then the cashier came back and said we will only return it this time. I said you have given me hell of hard time for no reason, I assure you I will never buy anything from your store so you don’t have to worry about me returning anything. I was told by another cashier this guy was a manager trainee. good luck to him he will need it!!!
★☆☆☆☆ a year ago
Rahul Lahiri
Ordered online. Everything was ready to go when I got there. Great experience!
★★★★★ 5 months ago
Jeremy Hamon
I came in to purchase a battery for my vehicle yesterday. I worked with a gentleman named Jeffrey. His guest service was exceptional and above and beyond. He was kind, respectful, and extremely helpful. I requested an install and Jeffrey was happy to do so. My vehicle had bolts in funny places for my battery install. Jeffrey was patient and determined to help me. He grabbed all the tools to make it happen and successfully installed my new battery and disposed of the old one for me. Jeffrey was easy to talk to and fun to work with. He made this process smooth and easy and I was very happy with his service. Thank you!
★★★★★ a year ago
Isaac V.
I was overdue for a new car battery and AutoZone came through. I had been putting it off and sure enough it was failing on my way to an important event. I believe the associate's name was Jason. Not only did the team meet me with courtesy, they helped explain a few differences between the list of batteries I was looking for to help me make a decision. Jason then quickly assisted with getting my new battery installed in order for me to get to my event on time!
★★★★★ 8 months ago
Andrew
Special shout and thank you to Chris! Awesome customer service. Chris came out and helped me replaced a car battery, everything was seamless, and just awesome help. Thank you to this location and Chris for being there. The best Autozone in the Bay!
★★★★★ 7 months ago
Pistachio Algorithm
most efficient service is refund and at moment you pay, afterwards they don't care about you. they dont even have sufficient tool to borrow for you to the battery on.
★★☆☆☆ 6 months ago
J
GianPierre replaced my windshield wipers and battery and did an amazing job!
★★★★★ a month ago
Jingle Jules
They didn't have what I needed there, but they called the next closest Autozone, checked to see if it was in stock.and had them hold the part that I wanted. Great service.
★★★★★ 2 months ago
Eric Lee
Axel provided excellent service He took the time toward the end of his work shift to explain to me how to fix my headlight. I appreciate how patient and supportive he was. When it comes to cars many have a great deal of knowledge, but few have the ability to show such respect and kindness.
★★★★★ 4 months ago
Stefan
My response is on behalf of Jeffery at San Mateo, CA store on El Camino Real. I often shop at this store because of the well-stocked inventory and customer service is consistently outstanding. This morning (11/09/2026), Jeffery went 'above & beyond' with helping me select the correct oil and filter for my truck. Then, in the afternoon, he helped me dispose of the used oil, install two windshield wipers (the old ones were extremely difficult to remove), and finished up by running a diagnostic test on my truck's battery, starter, and alternator. I am sincerely appreciative of Jeffery's efforts today and it’s because of employees like him that I will continue to buy from Auto Zone in San Mateo, CA on El Camino Real. Thank you!
★★★★★ 3 months ago
Joie Garrett
Store manager. ROBERT goes above and beyond to care for his customers. If I could give them 10 stars I would! Thank you for your service and expertise... 👏
★★★★★ a week ago
Humberto De Las Casas
I had to return a part, but my credit card had expired and the system was having trouble processing the refund. The team really tried to help, even though it wasn’t straightforward. They called the manager (his name was Robert), and his badge said something like “Customer Success” or “Customer Champion,” which he absolutely deserves. Even though he was busy, he didn’t hesitate to step in and help resolve the situation. Truly a great team at this AutoZone location!
★★★★★ a month ago
Alexander Mas
Had a great experience at this location. I came in to buy a battery for my mom’s car and one of the employees (I didn’t catch his name) was incredibly helpful. He walked us through the options and confirmed the right fit (we got the Duralast Platinum 51R-AGM). What stood out is that he even let us borrow a 10mm wrench so we could do the install ourselves in the parking lot — that made things so much easier. You don’t always get that kind of support at retail stores, so it definitely made an impression. Solid customer service all around.
★★★★★ 6 months ago
Dongzhen Piao
Came here to replace a dead battery for my Lexus. I had no idea how to do it myself, and David (one of the salespeople) kindly helped me replace the battery. It was much more complex than we initially thought, yet David still helped till the end, which took around 45 minutes in total. Huge kudos for his patience and dedication — he went above and beyond to make sure everything worked perfectly.
★★★★★ 4 months ago
