AutoZone Auto Parts

salem

★★★★★

2 months ago

I was 3 hours away from home and 6 hours from my destination, my car started smoking so I stopped here. Diane took one look at it and immediately knew what the problem was and she helped me get back on the road in no time. Everyone was very kind and helpful!! Definitely recommend coming here they know their stuff!! 10/10

Petra Collins

★★★★★

2 months ago

Scott goes above and beyond time and time again to help customers! He is a great leader with amazing customer service skills! Took the time to explain everything with kindness and patience. One of the best locations to visit!

Kory Labarga

★☆☆☆☆

5 months ago

It's sad to say, but I had one of the worst customer service experiences of my life at AutoZone. I was returning an unused battery that I had bought from AutoZone, because a tow truck driver from AAA had tested it (I had it sitting in my car at the time of the tow because the auto body shop I was being towed to was going to install the new battery), and the driver's device told him that the new battery would not be sufficient to start my engine. He did not gain anything by telling me this info, and he did not tell me to go to AAA for the right kind of battery; in fact, he encouraged me to go to Costco. I shared this with Chris at AutoZone. He immediately acted very suspicious of AAA and even said, "Don't always trust AAA." He asked if I had my receipt, and as I was looking through the AutoZone app, I told him I didn't have my receipt. But even as I said it, I found the section of the app showing recent purchases. I located a digital receipt, and I asked him, "Oh, I have the digital receipt. Is this ok?" His voice dripping with sarcasm, he said, "Then yes, you do have your receipt. It doesn't matter if it's physical or digital. You have your receipt." He was also rude to my wife when she was trying to explain to him that the AAA tow truck driver had mentioned the voltage of the battery not being a match with our car. While we were talking to Chris, he also received two phone calls from customers and was curt with them. He sounded very impatient as he spoke to them, and he even slammed his fist on the counter several times. The language he used with them was unprofessional. Even if you're having a bad day at work, it's important to treat all customers with respect, and to not say anything that would imply that you think they are unintelligent. When you treat a customer poorly, you run the risk of causing a domino effect. I will never shop at the Vacaville AutoZone again; what's more I will tell my friends and coworkers to avoid that place. One customer and many potential customers have been lost. I wish I had the name of the employee who had first sold me the battery to begin with. He was very kind and helpful, and when we had called AutoZone to tell them we would be returning the battery, he apologized for giving us a battery that was not a good fit for my car. But as great as that young man was, I can't go back to this location because of Chris's poor customer service.

iona henderson

★★★★★

a month ago

Hey ppls, these guys at this location were awesome, professional, courtesy and helpful, especially Kevin. Shout out to these gentlemen. I recommend that if you want good service, try this location. Iona

lydia wash

★★★★★

5 months ago

Everyone on staff was cool. Jesse the associate who helped me was knowledgeable, efficient and courteous. The two managers/supervisors helped trouble shoot with a great attitude.

Nick Schenck

★★★★★

6 months ago

I recommend going to auto zone any time great place for All your car part needs detailing and more friendly staff. Very helpful

Khuram Gill

★★★★★

2 months ago

That was super professional help me with my lightbulb. Change offered to change the second one too very friendly. Would highly advise coming to this location. We’ll definitely return for other services!

Asido Manu

★★★★★

4 months ago

There is a man name Robert Kim who was very helpful when nobody else was. I really appreciate him helping me with my car seat covers. Thank you so much Robert Kim.

Keshala Dassie

★★★★★

a year ago

Great customer service from the moment I walked in! I just moved here from Florida. I walked in and asked for help applying my license plate and Richard greeted me with the most helpful and happy attitude. Such a quick and easy experience because of Richard . Will definitely come back for all of my car needs!

David Brown

★★★★★

8 months ago

Eli Flores at Autozone is the G.O.A.T not only are his customer service skills epically amazing, he actually stopped my car from overheating and properly diagnosed my misfire and bad serpentine belt before even connecting the OBD reader… there needs to be more knowledgeable guys and mangers like Eli Flores at this store.

Jason Weed

★★★★★

2 months ago

Richard was a perfect helper for me this morning when I needed help getting the right oil for my truck, and so helpful with putting in the oil , and checking a few other details to make sure it was perfect for the road, thank you guys so helpful, love Auto Zone!!! Thank you Laura

Lisa Sandigo

★★★★★

7 months ago

My oil light went on during a 3-hr trip and I knew I also need to replace my windshield wipers. The two young men working on August 10th helped me pick out the oil and wipers for my vehicle and installed the wipers and added oil. So grateful for their excellent service!

Matt Tusup

★★★★★

7 months ago

I had a great experience here when my battery needed to be replaced. Maurice stayed after work and helped me install the battery because it was under the passengers seat in the car and I didn’t have tools. Great guy, great experience. Thank you!

Jai Harris

★★★★★

7 months ago

Coming in before work because my window would not roll down. To avoid the embarrassment of this happening in the Starbucks drive thru I decided to see if a fuse had gone out. I entered the store with the most welcoming smile from Richard at 8 in the morning. He instantly took charge to see how he can fix my situation. I am a novice to say the least, I wear scrubs for my job. However that didn’t stop Richard from educating me on ways to solve the problem. As I checked the fuse he pulled up on his computer to see if it was no longer alive in my car , I noticed it was just loose and needed to be put back in. Crisis averted. This made my day. I went back and thanked Richard from saving me a headache due to an unnecessary trip to a mechanic. He is a 5 star guy.

Taylor Bothe-Yates

★★★★★

3 months ago

Robert went above and beyond helping me jump my car and installing the battery. So grateful for his expertise and kindness.

Anakarina Benyamin

★★★★★

a year ago

Was driving to Monterey to get married the next day but noticed there were some slashes or wear and tear on my tire. The Firestone team including Eli, Brushet, and Asian all helped put a new tire for me by using my spare. They helped take a look at my car and worn out tire and advised me what the best thing to do was. I offered to buy them some thing at the grocery store but they didn’t accept anything and were super kind and friendly! They congratulated me about and were amazing!!!

Roderick Williams

★★☆☆☆

5 months ago

Started out good asked for the price for service was quoted gave deposit for part came back next day and price changed for same service mo additional work