AutoZone Auto Parts

CJ

★★★★★

5 months ago

I went there today to buy a battery for my 2013 Rav4. I was extremely upset and extremely emotional. The salesperson Sean took his time and asked me if I needed a hug. Which i'm most definitely did! I kindly accepted that hug. I have never in my life felt more calm and Appreciated by a salesperson. He then explained the 2 options for my vehicle. He installed the battery I chose with such professionalism. He was kind and caring. I can't say enough Good things about him. There should be more people employed like him by autozone on richmond avenue in staten island again.I highly recommend this autozone and use Sean.

AH NY

★★★★☆

2 months ago

Helpful staff but inside is on smaller side so limited browsing. They will help you find products at other stores if not in stock, so that's appreciated.

cee lo

★☆☆☆☆

6 months ago

Stopped by on 9/12/25, helped my self to what I needed, got on line to pay and I was the only one in line, another customer was at the counter asking for a battery and there were no other customers waiting, 2 more employees are there and no one came to help or offered to help. I ended up leaving without anything, that's why I avoid giving this place business. I am tired of this big corporate stores with no customer service putting small businesses out. I will continue to support small businesses as much as I can.

Richard Muniz

★★★★☆

5 years ago

This particular shop is the most professional on the island these guys take and do their jobs seriously, no attitude problems and no bull they help you and tell you the truth about products and parts . Wish the other shops where like this

Jennifer Henderson

★★★★★

4 years ago

Exceptional service and knowledgable team! Very pleased. So I pulled my front bumper off when I parked at a concrete parking stopper. I was frazzled and wasn’t sure what to do. Thankfully there was an Autozone store right across the street. I walked in and Joey immediately said he’d look at it. He spent a lot of time tying it for me so that it wouldn’t fly off and I could travel safely. Thanks to them I felt so much better about my drive home. It’s so important to highlight exceptional customer service and this is one of them. If your car needs servicing and your want great service and people who know what they’re doing, this is the place to go. Thank you Richmond Autozone team!! 🙌🏾🙏🏾

Dan Aliotta

★★★★★

8 months ago

My car had a dead battery and other issues and the two workers here (Jenn & Alexis) went out of their way to help me make sure I was able to fix the issue. I was surprised. Have to give them a shoutout for their excellent customer service. PS: management needs to fix the AC and heat in this shop.

Viktor Lisnyak

★★★★☆

10 months ago

Great place to shop or find info about your car. Some items are not available so you have to order. They can improve in selection of merchandise and be a little more helpful. Overall slight improvement over past times I have been in that store. If they continue to innovate and improve it will be awesome.

Henry Granda

★★★★★

6 months ago

I asked a question to one of the employees and she was very helpful. Really very nice.

Sher

★★★★★

a year ago

Just rented a cooling system pressure kit today (8/1/2024), I was helped by one of the employees ( I don't know his name ) but I guess he was an Indian gentleman, he went above and beyond to help me find the tool I was looking for and made sure everything was inside the box . great customer service. Customer since 2016

Alexander Perros

★★★★★

2 years ago

Was hesitant to go back here as I had a really bad experience about 5 years ago with a manager and my battery.. only place open for a battery so I went, Joey who I believe is one of the managers helped me. Very helpful very knowledgeable guy. Took care of me and fixed my batter with easy. Super happy I was in such good hands with him

Marissa DeLaCruz

★★★★★

4 months ago

Very helpful and nice counter staff

V M

★★★★★

a year ago

I want to extend a very heartfelt thank you to YiFeng, Ricki, Jennifer. They are professional, knowledgeable in their field and most of all kind. I appreciate how they went out of their way to assist me. They go above and beyond! Thank you!!

daniel deutsch

★★★★☆

5 years ago

Staff are pretty good. Helpful and friendly. Recently returned an air pump with minimal fuss. Some parts bought there have been of cheap if not downright questionable quality. Makes the buying experience a letdown and sometimes a real hassle.

Robert Dicks

★★★★★

Edited 4 years ago

Josh and Rob are funny and very specific on questioning about vehicle great people will not hesitate to come back

Ronald Douberly Jr.

★★★★☆

a year ago

I'm glad they were open late on a Sunday. I called looking for a starter for a 23 yr old truck. They had a new one and a remanufatured one on the shelf. I purchased the new one. I've shopped here several times and it has always been a good experience.

Edmond “Edo”

★★★★★

8 years ago

I bring my battery here to charge all the time and I feel like I am not being judged, I come here on a usual for majority of my auto parts. The staff helped save me $200 cause of my bad battery (I had a warranty I did not know about) Quiet place, and quick paying process. The staff is always willing to help. 5 Stars well deserved.

Bianca R

★★★★★

3 years ago

Excellent service. They always assist unlike the one in Dyker heights on 86 near Bay7th (they suck). Manager is very nice. He changed my break light bulbs and a tech put oil in for me.