AutoZone Auto Parts

Aaksha

★☆☆☆☆

4 months ago

I’ve been a long-time AutoZone customer, but was very disappointed with my recent experience. An employee recommended that I purchase an OBD scanner. After taking it home, we discovered it didn’t work as expected. We returned to the store within a week, well within the *90-day return policy* printed on the receipt. However, the Parts Sales Manager, refused to accept the return simply because the scanner had been plugged in once — which is the only way to see if it works. His reasoning made no sense, and it goes directly against the written return policy. The manager was also extremely unfriendly and showed no concern for customer service. This experience was disappointing and unprofessional. I’ve trusted AutoZone for years, but this interaction has made me reconsider where I shop for auto parts going forward. Customer loyalty should be valued, and policies should be honored consistently.

William Spurlock

★☆☆☆☆

6 months ago

Went into Auto Zone 3875 Mission Ave Oceanside to buy a simple item. Clerk was at the counter as I was standing 3ft away waiting for him to acknowledge me with an item in my hand but to no prevail. Both Customer and Clerk were having a great time engaged in conversation speaking Spanish. After no help "5" minutes I set my item down and left. I will never shop there again! Returned home and pulled up the RockAuto website and ordered my Permatex Anaerobic Gasket Maker.This was mid day 1:00pm September 27 2025 on Saturday. RockAuto site stated item will arrive at my home Monday 29th. Now thats service and the item was aggressively priced which was a bonus. I will shop with Rock Auto for all my future automotive needs and spead the work to friends family and coworkers.

Regan Shanahan

★★★★★

5 months ago

I had my car battery and computer reset in my VW Tiguan. Ian was my technician and he was super helpful in guiding me to choose the right battery for my car and patiently explained how to change it and reset my monitors. Thanks to the whole team for a great experience! Would recommend

Chloe Chavarria

★★★★★

3 months ago

Ian R was Great he came out and put the windshield wipers on my car even though it was pouring rain to make sure I didn’t drive away with the wrong size ones! Great customer service super sweet employees!

The Millers

★★★★★

5 months ago

The manager was great when I needed antifreeze for my vehicle. With so many different types and colors now having a knowledgeable person like the manager is great. I will be returning to Autozone and specifically this store due to the store manager.

Soup Soup

★★★★★

5 months ago

Joe the store manager is so helpful making sure I get everything I need so I don't have to lyri coming back for the same job multiple times. I always tell my friends to go to this location because he is amazing. Thank you Joe

Jeannie Vega

★★★★★

2 months ago

Jess Cerros, great customer service I will continue coming to this AutoZone due to the customer service that I had received and a very nice clean store also thank you Jesse keep up the good work

Ariana

★☆☆☆☆

4 months ago

Witnessed an employee throw a tantrum in front of whole bunch of customers. When I called the store to get a name of the employee. I was transferred to 3 different people. I called with the request of the name of the employee to make a complaint about what I witnessed. I was told no. . Spoke to 3 different people. First person was a regular employee. He then handed the phone to a manager (female). After my conversation with her. She thought it would be a brilliant idea to hand the phone to the employee who was yelling threats. I explain the reason for my phone call. for the 3rd time! And that I was only inquiring to get the name of the employee to make my complaint. I explained to him to accuse a random person and make threats in a store full of people was very unprofessional. Especially if you are on the clock.

khia Jones

★☆☆☆☆

6 months ago

Literally the absolute worst customer service. I bought 2 parts in July & went in to pick them up . They had no way to look it up or find my part . Asked me if it was the right autozone . I called in after leaving & the same older lady inside was of absolute no help and needs immediate training . She hung up on me while I was explaining what I purchased . Didn’t ask for the car , my account information , cut me off when speaking . Do better autozone & get me my refund !!

Isaac Mejia

★★★★★

5 months ago

One of the best customer service I get here very professional always have my parts the staff there is amazing Jon, Miranda, Manny and all the drivers…

Roger Tugi

★★★★★

3 months ago

Great service, the man IAN replaced my battery in a heartbeat. hands down the best autozone i’ve been too

Diana

★★★★☆

Edited a year ago

The store was great. One of the sales associates helped me find the part I needed and ordered a cleaner to pick up for later because they were out of stock.

Raven Jones

★★★★★

2 years ago

This entire store was AMAZING!!! I started off having a bad morning, running behind and to top it off my battery was dead and it was raining. The associates were TOP TIER, courteous and considerate of my issues from earlier. Ian was/ is the best especially! Please consider this store for future references

Jose Luis Tellez

★☆☆☆☆

5 months ago

Went there to see if they can help me out I needed the reader since the Engine light of my car is on . I did not receive the help I needed they rather be mopping there store and not help customers.. no bueno . I ain’t coming back to this place

Jonathan Perez

★★★★★

5 months ago

The Autozone is the best Jon and Manny and there team never disappoint they go above and beyond great customer service 10 out of 10 recommend!

Nico Savoji

★★★★★

3 months ago

Joe, Manny, Miranda and Joel are the A-Team! Very knowledgeable and friendly service every time

David Pirko

★☆☆☆☆

6 months ago

I'm there regularly but I ask a guy what's the difference between the fuel line disconnecting tool and he said he didn't know what's the point of working there when you have no knowledge of cars. Not returning to this location again.