Axis MotorWerks

David Horstmann

★★★★★

4 months ago

I stopped in at Axis MotorWerks when my Sprinter van key would no longer work, despite buying a new battery for it. Edward stopped working on another vehicle to problem solve for me. He not only found the solution and fixed my key, but refused to charge me, saying it had only taken him five minutes to solve the problem. What a guy!!

Conner Wagner

★★★★★

2 years ago

Ryan and his guys do good, honest work. Betsy is very nice and stays on top of status updates etc. So this is where I'll be taking my Lotus. If you have a European or Japanese luxury/sports car and you're nervous about who works on it then you should take your car here too!

C Mac

★★★★★

8 months ago

Ed and Nathan saved our road trip. Our sprinter van's electrical system malfunctioned after we refueled. We found Axis MotorWerks online; Nathan fit us in between other customers and Ed started diagnosing the problem right away. They got us on the road again. Highest praise to these guys--they are knowledgeable and down-to-earth. Highly recommend!

Summer Perry

★★★★★

7 months ago

Great experience. We pulled in from out of town in our Sprinter Van and they immediately did a diagnosis and worked on the van right then. Grateful to be on the road with their prompt service.

Lance Worrall

★★★★★

7 months ago

Really professional? And I feel like they were a lot more thorough than Alpine auto, where I took my car before and they come out. And explain stuff to you so I like them a lot better, and it's even more that they're cheaper.

Jonathan Drake

★★★★★

2 years ago

Helped our son get his first car running. From diagnosis to initial oil change and full and extensive inspection of the current state of the vehicle. Friendly receptionist that helped schedule appointments. On a side note they have a tank full of Piranha (Pic is our son after getting help from Axis putting on his license plate now that the car runs)

Peter Nolan

★★★★★

a year ago

Excellent experiences here! Always go to Axis for my repairs. Recently got my suspension fixed after other shops in town were unwilling to work on a foreign vehicle. Excellent work, great price, quick turnaround!!

mia roman

★★★★★

a year ago

Took my Toyota 4runner here, for an oil change and a follow up just to see how things were running, they did an awesome job .I even had a missing lug nut on one of my tires and April called around town to find me a matching one & replaced it for me. Wonderful customer service and very fast! 10 out of 10 would recommend!!⭐️⭐️⭐️⭐️⭐️

May Simonds

★★★★★

a year ago

My husband took our mini cooper tow in to troubleshoot a “check engine” light. April in the office was delightful and informed. We left the car for less than 24 hours, all systems go with a new battery thanks to Edward. It’s comforting to have this shop in town that can handle this brand with a fair price!

Yuki Inazuma

★★★★★

9 months ago

Amazing staff all around. I had an emergency driving cross country where my bmw coolant was low. They solved my issue professionally and promptly so that I could get back on the road. Awesome service that saved my trip.

Brian Johnson

★★★★★

7 months ago

I was on a road trip when a malfunction light came on. Called Axis and was able to be seen in minutes. Friendly, knowledgeable staff had me diagnosed and repaired in no time. Thank you so much!!

Shawna Bassler

★★★★★

2 years ago

AUDI Q7: I have used Axis MotorWerks twice now. Both times, Ryan, Ethan, and their service advisor exceeded far beyond my expectations. They had the work completed and I was back on the road in no time! They went out of their way to help me when I was in a pinch! Great honest work, service with a smile, very responsive, just a great genuine business! If you have a foreign vehicle, take it here! You will not be disappointed 😊 I'd give more stars if I could.

Bill Castillo

★★★★★

Edited 2 years ago

They did an outstanding job in a timely manner at a reasonable price. The staff is friendly and go beyond the call of duty to satisfy the customer. I will be going there for maintenance on my 2011 BMW X5 35d. Ryan is very experienced and Besty provides excellent customer service.

Doug Alder

★★★★★

Edited 2 years ago

On a trip from Texas our Lexus GS broke down outside Grand Junction. I called several shops and none would work us in but Ryan FaceTimed with me to assess the engine and then dropped everything to diagnose our issue. Ryan seems very competent and caring, a great combination when you are in a bind. We will always be grateful for the way Ryan treated us and we look forward to having the car back on the road soon. Update: Our Lexus required major engine work. Ryan did a great job on the repair and our car has been driving great for the couple of months since the repair. We are really grateful for Ryan!

David Mohan

★☆☆☆☆

a year ago

I did not plan to write this, but I’ve been advised to. Based on the other reviews, if you are looking for an oil change or wiper blades, they can probably pull it off. The problem seems to be when you need more involved repairs. Axis replaced the 2 turbochargers and attached oil and coolant lines on my BMW. They kept my car for 2 full months, finishing the work only after many contacts by email, phone, and text. It was returned with 2 missing parts, a TMAP sensor that was not connected, and who knows what else that I haven’t found yet. And there were new, deep scratches on the driver’s door. Finally, without reason, it took a month for them to deposit my check, despite several contacts. I took the car in 5/23/24, as scheduled, to replace the turbo oil lines. I was told they would have no problem completing the repair by 5/30, when I was leaving for a trip, and that I would get an estimate the next day. On 5/30, after several contacts, they sent an estimate. For the wrong car. After further contacts, I received the estimate for my car on 6/4. On 6/5 I asked, by email, about replacing turbos “while in there”. On 6/6 I received an email stating “I’m working on the Quote now.” On 6/14, after several unanswered emails and calls going to voice mail during business hours, I had to drive to Axis, where I found people in the office. I was given a “work order” with “place holders” for the turbo part numbers. The next day I was able to find the turbos and informed Axis. On 6/17 they had scheduled a meeting at their office at 2:00, they cancelled by email at 1:28. On 6/18 I met with Ryan, the owner, who said they would order the parts. On 6/19 I received an email saying the parts had been ordered, they finally arrived on 7/5. This was the only legitimate delay. On 7/8, Monday, I received an email stating “ETA of end of this week.” On 7/10, I received an email stating “So Friday at latest.” Then on 7/12, I got a call from Ryan saying that they had to remove a steering shaft to replace the turbochargers (?) and that it was worn and would not fit back in. He said he would order it with “rush delivery”, expecting it “Monday or Tuesday”. On 7/17, Wednesday, I emailed and received a reply stating “Yes, the part arrived …Ryan is still on track for this afternoon.” On 7/19, I called and was told by the office person that she was wrapping up the final bill. Also, on two occasions the she said the steering shaft had to be ordered and replaced because “they broke the part”. Ryan said she “misspoke”. Later, on 7/19, Ryan called and said that the steering shaft (which had “arrived” on 7/17) was NOT in, but he would “drive to Denver” that afternoon to pick it up. (This seemed odd because the final bill listed an “ECS Tuning” part number, and ECS is located in Ohio.) On Monday 7/22 I received an email saying I could pick up the car any time after 1:00. I never received an estimate after the 6/14 partial. When I picked up my car, the cover for the brake reservoir was missing, which they replaced. The jack pad under the front suspension was also missing, but Axis did not reply, so I bought that. I was getting a trouble code, which turned out to be due to the TMAP sensor being left disconnected. (No idea why it was disconnected.) There were deep scratches in the paint of the driver’s door near the handle, over about a 6” square area. I mentioned the scratches, but Ryan did not respond, not taking responsibility. And then it took them a month to cash my check. It goes beyond these problems. Axis was obviously in over their heads, so there’s a competency issue. With all of the deception, misrepresentation, and failure to take responsibility, my main concern is what else is missing, disconnected, or damaged that I haven’t found yet. Hopefully nothing that will cause a major mechanical failure or worse. So, in conclusion, if you need more than an oil change, I would recommend you find a shop with the knowledge, experience, and, most importantly, business ethic, to get the job done in a competent and timely manner.

Cynthia Bock

★★★★★

2 years ago

My husband and I have a Sprinter Mercedes Benz motorhome. Coming east on 70 we lost 1/2 power. My son found Axis Auto Werks online and called them for us. Betsy told him to have us bring it and Ryan would run a diagnostic test on it. Ryan was able to assist us in solving the issue. He advised us of other Mercedes dealers along our travels where we could get help if they problem arose again. Very knowledgeable, honest, and helpful being we are not from the area. Highly recommend them! Thank you for helping our travels go smoothly.

Josh Arvesen

★★★★★

2 years ago

My car broke down on a road trip down to California and I was stuck on the side of i70 for hours waiting for a tow truck. During this I was searching for a shop to drop my car off at and got lucky enough to find Axis MotorWerks. From the second I connected on the phone with Betsy it was clear that this shop treats their customers as they would family or friends. I felt comfortable leaving my car there while I had to continue my trip. Ryan was very knowledgable and experienced with my vehicle and genuinely wanted to help me while Betsy did incredible with keeping me informed of the status of the car. If I lived in the area I would bring my car here again and again. Axis MotorWerks cares and values their customers immensely and are very knowledgable and professional. From your car breaking down on a trip like mine to just looking for a trustworthy shop I highly recommend Axis MotorWerks!