AZ Lucky Star Automotive

Elvia Caballero

★★★★★

4 months ago

My daughter recommended me to Gemba Automotive, she said she had an amazing experience, great staff, HONEST, and had done a great job on her car. She had brought them paperwork from the dealership. Once they did an overview of her car, they determined non of what the dealership said it needed was true. Today I came for an overall check, ensure it was in healthy condition. They changed the oil, checked it all and was told it was in good condition, well taken care of. Price was great, reasonable, love this place and I honestly recommend it! SHOUT OUT TO THE MANAGER AND STAFF!!

Gary Butler

★★★★★

5 months ago

Took in my truck for an oil change, tire rotation, brake pads/rotors, and also asked them to install some helper leaf springs I'd bought on Amazon. They did the oil change and tire rotation but said the pads and rotors had plenty of life left and didn't want to replace them if I could still get 5-10k miles out of them. I appreciate that kind of honesty in a mechanic. And they figured out that the leaf springs I'd bought didn't fit my truck, which saved me a bunch of time and frustration. Didn't even charge me for their time on it. Would definitely recommend them to friends and family

Westley Pawlak

★★★★★

5 months ago

These guys were absolutely amazing and went above and beyond to fix my car. And also did it at a very reasonable price which im super great full for. Im only going to them from here on out for my car problems. Jeff is even coming to pick me up to bring me to the shop to get my car because I dont have a ride. Truly amazing experience I can't thank them enough

Stephanie G

★★★★★

8 months ago

I wish I can give more than five stars! Excellent customer service and work. I’m so grateful to Jeff and Drew who went out of their way and even stayed after to work on my car. This is the best auto shop I’ve ever gone to! they have their core purpose and values posted when you walk in and they have not only met but exceeded these values! Great shop great work great people!

Paul Aka Clyde Fictum

★★★★★

5 months ago

I needed a water pump on my 2003 Corvette stopped in. Told me to drop it off the next night. Told me they’d have it ready the next day by afternoon by noon. I was getting a call was done less expensive than anywhere else and they didn’t find anything else wrong with my car which was unusual because the last place I went to tell me I had other bunch of things wrong with it so I really appreciate their honesty. I will have to say that for them and this morning I was doing my air cleaner had a problem with the strap couldn’t get it on drove over there came out and took care of it for me. Really appreciate that fantastic customer service would use them again definitely.

Randy Meinhold

★★☆☆☆

2 months ago

Did a point inspection. Delivered inspection via text. Pricing was available. Approved 2 procedures. By the time I made it there to discuss other procedures. They were finished with what I asked for. Discussed another procedure after was shown problem. Added another I needed and it was done quickly. No pressure answered all my concerns. Pricing was all upfront. Everybody has a budget. Gemba personnel delightful. Thankyou Randy

M DH

★★★★★

4 months ago

I have been bringing my vehicles to Jeff at the Guadalupe Rd location for a couple years or more. I was lucky to find them when I became disillusioned with Sun Devil Auto. Right away I felt like I was being taken care of by someone trustworthy. I am committed to keeping my cars for the long haul and he is committed to making it happen. Jeff explains things well. He gives options. He does not ever upsell anything. He does not give a long list of things your car needs. That always seems suspicious when other places find a lot wrong. When I first started taking my car in, it was AZ Lucky Star. Family owned and operated. Felt like family. Glad to say that since they’ve became GEMBA, I have received the same personalized care. Such a relief. Jake is great, too. Highly recommend!

Steve Banyai

★★★★★

3 months ago

This place is great, with fast and honest service. My transmission died in my Avalanche so I called Jeff at gemba. I brought it in on a Tuesday and it was done on Friday, and this was thanksgiving week! I would definitely come back again.

Adrienne Lee

★☆☆☆☆

4 months ago

I went to have my car inspected I could smell something sweet like coolant. The inspection came back with report that I needed a new water pump and hoses. The water needed to be replaced and was quoted 1400.00 for repairs. This month I was in a car accident the collision center mechanic checked it out asked them to inspect the water pump and what I was told previously. Come to find out the water pump is good doesn't need to be replaced. So get second opinions.

Carol Best

★★★★★

5 months ago

I am a long time customer of this shop and always satisfied with the advice and service that I receive. In addition to my oil change, I receive an overall checkup for my car. The report comes to my email so it’s easy to keep records. Most of all though, I just feel confident that I am receiving quality service from a trustworthy business.

Jon Bell

★★★★★

5 months ago

I had previously used this location when it was owned by another party. I was very pleased to discover that the professionalism I had been used to from the previous owner is the same under the ownership of the "new guys". They were efficient and expeditious in getting my car back on the road. Prices were fair and I truly felt I "got my monies worth". Definitely recommend you to Gemba located at AZ Ave. and Guadalupe.in Chandler

Les Humbert

★☆☆☆☆

4 months ago

Do not use these guys (Jeff) they over charge and use service shop fees to nickel and dime you. First time using them, They charged me $625 a non OEM part that should have cost $85. I questioned them and made them show me the part they replace. Should be standard practice to show customers parts they replace. A job that should have $ 500 (200% mark-up which would have been acceptable) cost us $995. Typical automotive crooks , too greedy and lost a lot of work I could have given these guys. they failed my test Les

Mario Delario

★★★★★

5 months ago

Went in for a routine oil change. I had them inspect my belts to check for damage after hearing a belt squeak. They told me there’s still plenty of life left to them. I felt that was an honest answer. I’ll be back as they did notice wear on my hoses. 5 stars for my visit.

Steve Hardiman

★★★★★

6 months ago

Great experience. Staff wanls very proactive. I needed a car battery they did not stock. They ordered it without me having to pay for it, just on my word that I’d bring the car in later. When I did, they swapped it out immediately. I was back on the road in under 20 minutes.

Cynthia Koepfer

★★★★★

4 months ago

All went well. I was in and out with no issues. They are all very nice guys. I was treated really good and found a new home for my car repairs. Thanks Gemba!! Cindy

Charles Pabst

★★★★★

2 months ago

Friendly service. I have all the confidence in their workmanship and knowledge in keeping our cars in working order for our family and our business. Excellent job, at a great price!

Bailey Finkel

★★★★★

7 months ago

10/10 would recommend again and again. Very informative about what problems my car was having and were very friendly about it. Definitely going to be making them my go to guys from now on. Whole team was really solid. Keep up the good work guys thank you for your help!