About Business
B & K Auto Solutions is a leading Car Repair specialist serving the Muskegon, MI, Muskegon area. They provide a wide variety of solutions, including Auto repair shop, Engine rebuilding service, Transmission shop, and other Car Repair tasks. Boasting a solid 4.4/5 rating from 111 verified reviews, their reputation precedes them. As a locally-owned business in Muskegon, MI, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Muskegon, MI.
Google Reviews
Jodi Carson
★★★★★
Edited 3 years ago
Used their services again today and they were awesome. Came in under what I anticipated. They never disappoint. They were very punctual with getting vehicle in for repairs. Repairs were done quickly and affordable. Everyone was very kind and courteous. They went above and beyond for me as I was helping a friend get their car fixed. I would recommend them to others for general and more extensive repairs in the future most definitely!!!
Kristi Esch
★
☆☆☆☆
a year ago
Horrible experience here. My battery was not holding a charge, there was a gurgling noise when it would try to start after pumping gas, and the car had stalled out a few times. I called several times over the next 2 weeks nagging them to look at it, kept being told “we’ll look at it today or tomorrow”. After 2.5 weeks I still had no word so I called to say I’ll be picking up my keys to take the car elsewhere. Conveniently when I called, the mechanic was looking at it “right now” and I was assured they would call me back. They close at 5 and at 4:45 I was on my way to get the keys when they call to say they have looked at it. I get there and request my keys. The mechanic then tells me the parts are already on order and they would be there by 8am the next day and apologizes for how long it’s taken and explains some personal issues he was juggling at home. So he ordered parts for a fix that I hadn’t even yet been told the diagnosis for yet? Nor given an estimate for?? Whatever, I’m pissed but if this 2.5 week ordeal is going to be over by 10am tomorrow (1.5 hrs labor) then fine. I say ok and he assures me it will be done and I will hear back by 10am. At 10am I get a call that the part they ordered showed up cracked and they had to order a new one but it will be there by noon. I say I still haven’t even been given an estimate on this, what is this supposed to cost? This is a different mechanic on the phone. He says he doesn’t know and they’ll have to call me back with that. At noon I get a call from the receptionist that the replacement part actually isn’t going to come until tomorrow. As she’s about to hang up I say wait a minute what about my estimate?? She actually provides that. The next day I hear nothing by 1pm so I call. She says the part “just came in” and he’s working on it. They quoted it 1.5 hours labor so I call again at 3pm. She says he just needs to test drive it. At 4 I get a call that it’s ready to be picked up. I get there at 4:45 and pay. The mechanic apologizes for how long it’s taken. We go to start the car and it immediately doesn’t start. The mechanic argues that what he was fixing was the gurgling noise that was heard while pumping gas - he replaced the evap purge valve canister which aligned with the codes that the car was reading. That was 1 of 3 symptoms provided. The notes that the receptionist took from my description were poor at best, but did state the issues of not starting and stalling out. Neither of those symptoms were treated. The mechanic then tries to argue that it must just need a new battery and that’s an easy fix, clearly not recalling that he himself already tested my battery and alternator and told me both were fine. Not to mention why hasn’t that been tested and addressed already?? Did they even try to start the car after “fixing” it? Because it won’t hold a charge at all. I am extremely frustrated at this point and am absolutely done with B&K. After a horrible closing interaction, during which I am told I have an attitude (it’s called dissatisfaction from $275 that didn’t fix the problem and 3 weeks of having to nag what’s supposed to be a reputable business) and him refusing to jump my car so I can take it to another shop “unless I say please” and the being told he doesn’t need customers like me anyways. I feel I was very patient and understanding over the 3 weeks. I should have pulled the plug on the whole thing after 1 week.
bryant thomas
★★
☆☆☆
9 months ago
They do good work but moves pretty slow I took my truck to get checked out and it just sat in their yard without ever getting pulled into the garage I eventually just went and picked it up and took it elsewhere
Talanna Robertson
★★★★★
6 months ago
B&K is the best place to go! They aren’t expensive, very friendly and get the job done.
Mayze Lock
★★★★★
a year ago
My car has never given me a break, from the little things to my transmission giving out but B&K has always gotten it sorted out with speed and fair pricing! Wouldn’t take my vehicles anywhere else! It’s hard to find car shops that aren’t biased against women anymore but the staff in there are honest and fair 110%!
Alfonzo Darnell
★★★★★
a year ago
I went to B and K to get my rear end done. They did an awesome job and had great prices. Also when I went back my bill was even a little cheaper than what I was quoted. You just can’t beat saving money and great friendly service.
Brandi Ball
★★★★★
5 months ago
Great people, great service, great prices! This is the only auto shop I trust to work on my baby!!
Leonard Long
★★
☆☆☆
a year ago
I had a horrible experience, worst ever. Went in for transmission leak, they did a gasket oil and filter replacement. Had to bring back for another leak, this time they diagnosed two transmission lines for the same problem, leaks. After spending almost a thousand dollars, they left a note on the bill stating that it was still leaking around plug....I don't know if the repairs they did were even necessary... They asked me to bring it back in but I was still responsible for any more repairs, is this right? Or should it have been diagnosed and fixed right the first time? I'll ask my lawyer...😯
Robert Murphy
★★★★★
a year ago
I've had to deal with my fair share of repair shops over the years and this was one of the most pleasant. The staff was all friendly, the service was done very quickly and professionally, the diagnosis was very thorough, and it was very affordable. They found a couple issues that would have cost me a lot more money down the road if I didn't get it repaired rather quickly. All in all, very pleased with the job done here at B&K and I will be bringing my vehicles back when any other issues come up.
Larry Spruit
★★★★★
Edited 11 months ago
Went to B&K after a recommendation from a local business. They replaced a battery for my Mercedes. They were fast, efficient, and knowledgeable. Owner took the time to call back pertaining to some questions regarding warranty work with a GR dealership. Would give 10 stars if possible! Muskegon is lucky to have this business locally.
Tanja Uhlig
★★★★★
7 months ago
My to go place for everything. Not over priced,like other shops. great people . Always helpful. And a great place for women to go,without being scared to get screwed over. They have a very nice office person (female) Love this Place.
Abigail Bouwman
★★★★★
11 months ago
AMAZING PEOPLE! I took my car to a shop prior to taking it to b&k and spent a pretty penny, when I started hearing some noise again(about a month later) I went to b&k and they did find some issues sadly. I couldn’t afford the price they gave to me at the time and for 5 years of having this car and taking it to get work done what they did has never happened; instead of turning me away or telling me they can’t do anything until I agreed to that price, they worked it out for me and I was able to get ALL of the work I needed done in my budget. After all of that I recommend my best friend to them and they did everything in their power to help her out as well! The entire time everyone was so nice and understanding, the only shop I will return back to!
Nekia Bolton
★★★★★
a year ago
Not only was I able to bring my vehicle in on short notice. The team at b&K was friendly prompt. The services on my vehicle was instantly noticeably not to mention they beat ever estimate that I received from many other reputable firms. There was no surprises on pick up everything was thoroughly explained and they were so nice to me. I’m definitely returning in the future and will be referring my friends and family. Thanks again guys I love how my truck rides.😘
Blake Greene
★★★★★
6 months ago
B & K Auto in Muskegon is top-notch! Friendly, honest, and quick service every time. They really go the extra mile to make sure your car is taken care of. Highly recommend!
Nicole Snyder
★★★★★
2 months ago
This business is amazing!! They will work with you and they stand by their work! Definitely stop in for all your auto repairs!
todd church
★★★★★
a month ago
As a fleet manager of 40 vehicles I deal with hundreds of repairs each year. This repair shop amazed me. I have never seen anyone replace a wheel bearing and front brakes this quickly before. The price was slightly below average and they had our driver back on the road within 90 minutes of walking into the office. Hats off to B&K. You instantly became one our trusted repair shops.
Michelle Miller
★★★★★
5 months ago
We hear quite a bit about the bad auto services, but what about the Amazing auto services?? This was my first visit to B& K. I'm here to shout from the mountain tops B&K Auto Rocks! I called to make an appointment and was greeted with a kind and compassionate gal, that listened intently and got right back to me on a quote for the work I was seeking. We scheduled a time to bring my car in. Check- in was simple and easy. I received updates about my car and a call when it would be ready. It was ready on time! They did a fantastic job from beginning to end!!! Ladies, I know it's tough sometimes to find a reliable place that isn't going to rip us off.... The people care, the parts are high quality and the service is impeccable! Thank you, B&K You're my place! 😊
Stacey Bouwman
★★★★★
2 months ago
Honest, excellent work, and great people! My daughter ended up going to B&K after being charged over $2000 for faulty parts and bad work by another Muskegon repair shop. Not only did they make sure correct repairs were done, they didn't charge her for much of the work they did! She has been back for a of the repairs she's needed since then - honest info & best prices!! I started taking my 2017 car there after the dealership quoted me over $300 more for the work I needed. Called them again yesterday for oil change & coolant leak - not only did thry get me right in, when they told me the price for repair I told them to get it done. They realized cost was less, they quoted me for the wrong engine, called me right away to tell me. Their integrity is what everyone looks for in mechanics!!!
Meg Olcese
★
☆☆☆☆
a month ago
This place is a total scam! My daughter contacted them because she heard a noise from her car while she was driving. She dropped it off to be inspected. They sent her a $950 estimate stating that her car needed ball joints, rotors, brakes, wheel bearing repacking, for both sides and front and back, along with 44k fuel additive and as a final note, they added that the axel needs to be checked because it feels like it's binding. What they didn't know it that her car has NEW ball joints, bearings, rotors brakes and her axle was inspected two months ago and was told it was like new! I told her to take her car somewhere else. The noise she heard.... Snow impacted in the wheel well! Anyone who has lived in Michigan for a minute has had that problem! These people have no integrity! GO ANYWHERE ELSE! They charged her $85, and they never even inspected it!
Pressed ByBonnie
★
☆☆☆☆
2 months ago
I picked my vehicle up Wednesday Christmas 🎄 Eve before holidays! It being holiday I was low on cash . That’s normal . Over phone I asked for an appointment due my car overheating & my belt was completely off my car. That being said I needed it repaired. The lady on phone for one can’t communicate properly. Very disrespectful always in mechanic business just answer the phone love😂. It’s Monday morning December 29th my car has been overheating since I left they closed early Wednesday @ 12pm. I told them I only had repairs for the problem not everything but the problem like power steering. They kept text me via messages which I can prove with other problems but not one I called for. They repaired the belt even did me favor which I’m happy about but pay $500 still owe $200 which they agreed let me get my car for the holiday .. which was nice. Now Monday since I’m gone be paying in total $900 dollars all I’m saying is you would think they would fix or find && fix the real problem OVERHEATING. For one they liers cause if it’s overheating now it had be overheating when it left . 2. Obviously they take money from single moms then treat them disrespectfully after you just trying Simple get understanding of why your car is overheating && the problem fixed but you still won’t my money!! As mother && future business women I’m disappointed is all.. then labor is ridiculous. I’m broke guys is what they called me because clearly I’m upset have every right be. I spent my hard money my kids money for holiday on this car. See look on my kids faces was disappointing heartbreaking but I knew what I was doing it for I say this! Watch who give your money too cause no matter what nobody situation is you should take nobody money until the job is correctly done !! Now white mom black mom .. single dad should be treated less cause there money times are hard but you work character .. && how you conduct business. So next time don’t judge book by it’s color. Cause I work two jobs. Cosmetologist I went school raise kids Im full time nother. Just trying make way for my children get them back forth school . Which I can be held accountable for . So unprofessional !! Worst experience I ever had . The mechanic mouth smart .&& they do payment plans !! All you got do is cry !! Because it’s nothing I won’t do for mines!! So if I got shed tears finesse situation I will . They got my title && I can’t wait pay them what I owe take my poor broke money else where … labor is ridiculous we paying for there living. I suffer from anxiety && depression the way I felt today after leaving this place was horrible. Low && I pray no one in Muskegon.Mi ever feel this way..
