Google Reviews
Heather Contardi
★★★★★
5 years ago
I was in urgent need of a mechanic due to a fuel line leak in my 2008 Pontiac G5. Being a bit newer to the Lansing area, I found B's Randall Auto Service on Google. I made the decision to go there due to so many positive reviews. I'm happy to share that I was not disappointed. I immediately felt at ease leaving my car in Brian's hands. He took the time to actually explain what was happening with my car, and didn't just take the keys and send me on my way. He also allowed me to ask many questions about the current state of my vehicle, and made excellent recommendations about what I should consider getting fixed next - if I chose to do so. I also had a "shaking-while-braking" car that was misdiagnosed twice by other mechanics. He was able to find the cause of this issue (messed up rotor), and fixed this for me as well. I really appreciated Brian's professionalism, customer service, and overall kindness. B's Randall will definitely be my new go-to mechanic moving forward. Thanks so much, Brian for making my old car feel safe and reliable again! :-)
Nick Garlinghouse
★★★★★
7 years ago
I've used their services twice now and I have had a great experience both times. The first time was for the power steering on my Dodge Avenger. Not only was the service fast and high quality, but the final price came out to be lower than the estimate! My second visit was for the brakes on my Ford Focus. They got me in and fixed everything within the same day and again the price was lower that I expected and the work was great too. I can't recommend this place highly enough! Fast, friendly service, and great prices.
Breezy Michigan
★★★★★
Edited 4 years ago
Update 11/20/21: I brought my car here after a big name tire place found problems with my car when I took it in for a screw in the tire. They were condescending to me. B's Randall fixed my car, treated me like a grownup, and saved me about $300 over the quote I was given at the tire place. Definitely bring your car here for repairs. Honest and friendly. Update 1/14/2020: I still like visiting here especially if my car had bigger problems. Unless you are able to leave your vehicle here for the day I wouldn't necessarily come here for regular maintenance things including oil changes. They don't have enough staff. I had a problem with my car starting rough. I suspected and hoped it was the battery. They wanted me to leave my car for them to check it out. I understand they are busy with a small operation, but it's tough for me to go without my car unless necessary. I took it to a parts store and they checked it and within a couple of minutes it was determined to be a problem with the battery. It was replaced and I was soon on my way. Brian and Tom are awesome, and I trust them. I'd be willing to visit if I have a bigger issue with my car.... hopefully in a long time from now (pretty please, car). 7 years ago: This place is the only shop I trust with my car. They are honest, and saved me money over other places. They even suggested that I should get a new car. What mechanic would do that!?! Now they are helping me keep my car going when I told them I didn't want a car payment. Both Brian and Tom are great guys and very friendly. They've gone out of their way to help me. Now I won't go anywhere else. You can trust them. Thank you, Brian and Tom!
Andi Vail
★★★★★
a year ago
Absolutely wonderful experience working with them. They did an excellent job with my car and gave fantastic service, and on top of all that they are incredibly affordable. If you need your car fixed....this is the place to go :)
DARRELL PLUMMER
★★★★★
2 years ago
1/3/23 I couldn't have asked for a more honest, timely, caring, fair priced business then these guys. Daughter's car broke down and we live out of town, looked up reviews in the area and stumbled upon B's Randall Auto Service. My daughter's ford focus was fixed in less than 24 hours and with the student discount they applied came in almost $50 less than the already fair quote. I would recommend these guys to anyone especially to parents who have students living in the East Lansing area. I might even make the 45 min drive to have them fix my own vehicle in the future. This personal self-owned business is the type that is hard to find these days. Many thanks for helping my daughter in the process. Darrell Plummer
Brit Weber
★★★★★
2 years ago
I have been going to B's Randall for years and continue to recommend them as the best mechanic service in the area. They are professional, personable and ensure that they get the job done correctly. If they cannot do it, they will suggest elsewhere. Brian and Tom have consistently provided quality serve at a fair price. Great work!
Barb
★★★★★
a year ago
Can’t say enough good things about this business, worked me into an already packed schedule they were able to repair my car in just a few hours. They didn’t try to upsell me on anything just great service & good pricing. I will definitely be back & would highly recommend them to everyone. Thank you so much for helping me thru a stressful car repair.
Diane Wiseman
★★★★★
2 years ago
I took my 2011 Ford Escape to Randall's because of the good reviews. I was not disappointed. My vehicle was running terrible after my catalytic converter was stolen and then replaced. Dropped off on Thursday and it was done on Friday. Thought I was going have to pay like $180. When I got there he said it would be $63. I said, in shock, What 😳. I gave him $65 and he gave me the $5 back! Not only that, but when I got in the car and I was driving I realized that they had detailed (cleaned) the interior of my car!! They, definitely, went above and beyond what they needed to do. It made me realize that there are, actually, honest and good people and businesses in this city. I recommend anyone that needs car repairs to go to B Randall's on Kalamazoo St in Lansing. You will not regret it. I'm telling all my family how great they are. It made my day.
Morgan Klingbeil
★★★★★
2 years ago
I am a first time customer and I dropped car off and received same day service. Overall, very impressed! Not only were my concerns addressed, but you could tell they looked at the vehicle in its entirety. Costs and options were effectively communicated and services promptly performed - despite it being "Thanksgiving Eve". Compared to mechanics I've had in the past, services are also relatively affordable. Brian was personable and kind. Will be a returning customer, happy to find a trustworthy mechanic as someone who is new to the area.
Daniel Covert
★★★★★
a year ago
My daughter go to MSU. Her car broke down and needed a new starter. Not knowing where to go for a mechanic I googled B’s. What a great experience I had with this company! Great service!! I would HIGHLY recommend this company!! Don’t hesitate to call on them to service your vehicles!!!
Billy Williams
★★★★★
a year ago
Best repair shop I’ve ever worked with. My car was at Tuffy’s East lansing for a whole month, they keep giving me the run around and not actually fixing the issue on the car which I knew wasn’t a very difficult one. I brought it to B Randall and they had it fixed the next day with a very good price! I would 100% recommend people to take their cars there and I know I will be in the future! Really good communication and kind people.
Ryan Miller
★★★★★
a year ago
I recently took my car up to B’s Randall Auto Service and I’d confidently say it’s the best auto shop in the Lansing area. After getting a few quotes from other places that felt way too high, I decided to check them out, and I’m so glad I did. Not only was their price way better than everyone else, but they were also straight-up and honest about what actually needed to be fixed. Other places tried to rack up the price or tell me more things needed to be repaired, but here you can be assured that you’re getting what actually needs to be done. It felt like they really cared about me and not just my money. I’ll definitely be coming back next time I need work done on my car!
Mike Marocco
★★★★★
10 months ago
I wish I could give this shop a 10 Star review I don’t often leave reviews, but this shop definitely deserves the highest one I’ve ever given…… my daughter‘s car wouldn’t start We live 2 hours away from her I did the typical call AAA thing . They said the battery was bad although it was new so we had it towed to B Randall’s they looked over her car kept it overnight just so they could check it again in the am and found nothing wrong. (She had left something on that drained the battery) They could have easily put a new battery in the car I told them to do so but he told my daughter you don’t need a battery. I’m soooo impressed by their honesty & integrity I’m going to drive the 2 hours up there to have him fix our other cars. Thank you to this business.
scrim Pinion
★★★★★
a month ago
Brian is a legend. Straight shooter. Been going there for years. Fair dealing and quick work
Tom Lindsey
★★★★★
Edited 7 months ago
They are very helpful, transparent, and do honest work at reasonable prices. They don't try to sell you what you don't need and get repairs done quickly. In my life I'm finally realizing I need to stop trying to do everything myself, considering my own career & family obligations. They are making this transition easier for me with everything about how they operate.
Kris S
★★★★★
9 months ago
Outstanding service. My truck broke down in East Lansing just before I was heading home to northern MI . A friend of mine gets his car serviced here so I called hoping they could help me out. Talked to Brian and had truck towed to B’s Randall Auto. He was so friendly and helpful. Great communication and truck was fixed and ready to pick up 2 days later. Very reasonable pricing, friendly and responsive service. Highly recommend this business.
LaTeysha Adams
★★★★★
2 months ago
My husband took my car up here to get the front brakes fixed. And the price was pretty good. Most definitely coming back.
Pedro Mendoza
★★★★★
7 months ago
Outstanding service, I took my car in at around 10:30 on a Monday at it was done before 5 pm. The folk's there at B's Randall are honest and will give you a fair price. I will be recommending them to anybody I know that needs mechanical work done.
Mark Taylor
★★★★★
5 months ago
My son is at MSU and his car became undrivable with an issue in the shift linkage. B's Randall Auto Service helped me find a great company to tow it to their garage and fixed the problem quickly and inexpensively. I really appreciate a business that is so easy to deal with, responsive, and fair to their customer. HIGHLY RECOMMENDED!!!
Arturo Barajas
★★★★★
2 months ago
Found my permanent car shop. After years of getting ripped off at chains (Tuffys, Firestone, etc.), I was getting tired of the auto mechanic shop industry. B Randall renewed my faith in humanity. I hope he sleeps well at night knowing he runs his business with integrity. No bells and whistles here, just quality work at a fair price.
