Bass Ewing Garage & Transmission

Pat Fitzhugh

★☆☆☆☆

a year ago

Provided them with information to see whether my warranty company would cover transmission replacement. Since it didn't throw a code, they recommended sending a video. I sent them the video, they received it, and were going to check with the warranty company to see if it was sufficient to initiate the claim for a transmission replacement. I didn't hear back from them. After waiting a long time, I sent emails and made phone calls requesting a follow-up to this situation (so, was the video good enough? What did the warranty company say???), and STILL never heard anything back from them. They might do good mechanic work (at least they used to, when my family was a regular customer for years), but customer relations and follow-up are also critically important.

Donna Denisco

★★★★★

2 years ago

Best experience ever! Battery died before I had to pick up children from school. Rachel actually went and picked up a battery herself to make sure it could be installed in time. They were kind, friendly, efficient, and fairly priced. I highly recommend them and will be going back for all my auto repair needs!

L Beard

★★★★★

2 years ago

My car was running perfectly fine when I took it to Serra Chevrolet to have my transmission fluid replaced (which was recommended by Chevy). Upon 2 visits to return my vehicle because it was hesitant to go at speeds of 28-32. I received a quote from Serra Chevrolet quoting me $4,904.71 of work that needed to be completed on my 2014 Malibu. I was recommended to take my car to Ewing Bass Garage for a second opinion. Ewing Bass diagnosed my car as lacking 2 quarts of fluid. Which I asked Chevy both visits to check to be sure it was full. I’m so very appreciative to Ewing Bass for being honest and saving me a lot of money. For this reason I will recommend them to everyone. THANKS Ewing Bass🙏🏽

Kristen Smith

★★★★★

2 years ago

My transmission went completely out in my 2017 Dodge Charger, I was so skeptical and did not know where to take my car. I was recommended Bass Ewing took my car to them and within a week they had me a better transmission put in. They gave me a great price they did not rip me off. I will definitely be taking my cars to them. Not to mention the lady in the office definitely knows about cars and what she’s talking about. I highly recommend this shop and I will definitely be taking all my cards to them for future maintenance and repairs so happy to have my car back and running!

Shandi Cameron

★★★★★

a year ago

I just can not say enough amazing things about this shop. I started having transmission issues as I arrived to Nashville from Texas Friday evening. As soon as the shop opened at 730 Monday morning I was waiting. They not only were able to work me in to look at my car, they also gave me tips on local sights to see while I waited. Once I got back and they had looked at my SUV they found the problem and walked me through what needed to be done next. These are truly amazing people who actually listen and care about their customers. That is extremely rare these days because the only thing most shops care about is money. Thank y'all again for all of your help, care, advice and even emotional support when I melted down. Do yourself a favor and support this local family business!!!

Rachel Powers

★★★★★

a year ago

I can’t recommend this shop enough! Rachel at the front desk was incredibly knowledgeable and transparent with all communication and made sure we were taken care of throughout the stressful process of our transmission repair. We will certainly trust them with our car repairs in the future.

zuza golan

★★★★★

2 years ago

Had my vehicle towed here with a severe transmission issue and had it ready in a week (including the time for parts delivery)! Reasonably priced, fast service, and incredibly friendly. Great communication and updates as well. Thanks again to Rachel for being super helpful and making the whole experience as smooth and easy as possible!

Maggie Canby Adan

★★★★★

a year ago

After visiting one transmission shop, I had a bad feeling and read their (poor) reviews. I decided to get a second opinion and found Ewing Bass, which was highly recommended on Google and Yelp. I am so glad I did! They took time and a thorough look to figure out what my car's issue was. Rachel was very helpful and patient with my questions when I asked to get something else looked at. Admittedly, I know little about cars. I was in a vulnerable spot, but Ewing Bass didn't sell me things or services I didn't need. They didn't try to scare me. Turns out an air hose was broken, and I didn't need a new transition after all. They got me safely back on the road in time for my move!

Andrew Isbell

★★★★★

a year ago

Great shop. I’ve had my car in for a handful of things over the years and they’ve been very easy to work with. At one point they sourced refurbished parts to help me get the repair under budget, and at another point when they decided the job was a bit over their head they recommended another shop and didn’t charge me any diagnostic fee for their time. Would definitely recommend!

Melissa Henry

★★★★★

a year ago

This auto shop, is one of the best, I have been to, in years! The staff is very relatable, and effective. I had some repairs done, shorty before leaving Nashville. Rachel, made it possible to honor my warranty, all the way in Arizona! I would definitely recommend. They are awesome!!!

Joel Clevenger

★★★★★

a year ago

I had an issue with an oil leak, they were able to get me in a day later and have the issue resolved quickly at a fair price. Rachel was awesome to work, she was very honest and transparent. Communication was great during the process. I hope I don’t have to visit often but if I have car issues, this is where I’ll be going for repair.

Austin

★★★★★

6 months ago

One of few places in Nashville that you can go and are guaranteed not to be ripped off. Great work and honest prices. It’s the only place I take my vehicles to.

Jessica Best

★★★★★

a year ago

Highly recommend. They replaced my transmission two years ago and although that is a very painfully expensive repair, Rachel was highly communicative and honest about my options and the cost. There were no surprises and I felt very informed. I've since taken it back for other maintenance, including times when they checked it and were honest about repairs that weren't necessary. I drop it off and then spend the day working at one of the nearby coffee shops vs. ubering back and forth from home or arranging transportation from friends. Would send any friend to them.

Sally Peay

★★★★★

7 months ago

Ewing Bass Garage is an honest, reliable, and friendly mechanic. I have been a customer for many years, and wouldn’t hesitate to recommend to anyone. If you are looking for your forever mechanic in Nashville, look no further.

Payne Massetto

★★★★★

a month ago

One of the best shops in Nashville. They’re transparent about pricing and truly care about their customers. Would highly recommend.

nicholas dobbins

★★★★★

2 months ago

I took my cars to the same little shop for over a decade. When the owner told me he was retiring, I asked him to recommend a new shop and, without hesitation, he said Bass Ewing. These guys are the best kind of old school auto shop. They won’t try to upsell you on unnecessary services or cut corners by doing half-assed work. They gave me an honest estimate, told me what needed to be fixed now and what could wait, and they did the work they said they would do, correctly, in the timeframe they told me, for the price they quoted me. No bullshit. If you really searched, I suppose you might be able to find another shop that would do the same work for a little bit cheaper, but you’ll get what you pay for. Personally, that’s not a trade off I’m willing to make with the car i drive my kids to school in, every day. I won’t take my cars anywhere else.

Joey StCyr

★★★★★

2 months ago

This is the best auto repair shop I’ve been to in Nashville. They are super accommodating and transparent. I always feel like I’m kept in the loop whenever I bring my car here. Rachel is such a nice person to speak with and there’s no “gotcha” fees or upcharges. I’ve been coming here for almost 4 years and still recommend to anyone I meet.