Urzua's Auto Service

K Nesbitt

★★☆☆☆

a year ago

Urzua's came to me highly recommended, but my experience was terrible and I waited a few months before I reviewed the overall service. My car was running hot and leaking antifreeze, well the leak was fixed, by replacing 2 hoses the 1st time. I took the car back 24 hours later because it started running hot again, but no leaks. I had it towed to them and Mr. Harold said he let it run for a while with the ac on and didn't run hot, well when I got caught in traffic for 20 minutes it ran hot. I took it back, and he said the thermostat was changed out and it was fine, well I took his word for it and because the price was reasonable I said change my oil too! I picked up the car and 2 days later it's running hot again, and my fluids were not topped off, I barely had antifreeze or oil in my car and these were services I paid for, so I called them again, but I was so disappointed and felt taken advantage of because of my gender, I refused to take it back again, because the original issue of running hot still had not be resolved. Not one time did he offer to look the car over again or put it on the machine to find the root cause of the car running hot!!!! This is unacceptable especially when the car is having the same issue to start, I finally called after about a week of accessing the issue to let him know it's still not right, and now he says it could be the head gasket? Of all things, really, this car has no signs or symptoms of a cracked or damaged head. See, I'm a middle aged female, who grew up with my grandfather and father working on all cars, trucks, and heavy machinery my entire life and I was taught many things. This experience was horrible, especially to never had rectified the problem or to be offered any solutions after paying $$$ of dollars. Honestly, I don't think the car was ever diagnosed properly and only patched up, thinking I would keep coming back and spending a bunch of unnecessary money. I don't like confrontation or conflict, but this issue just didn't sit well especially after being recommended by a few customers. I can't recommend this auto repair service at this time because of the blatant disregard to finding and fixing the root cause. Needless to say, the issue is being repaired, and it was very simple! And yes I'm a real customer from September 2024 with a 2010 Mazda CX-7.

Alexis Sumler

★★★★★

a year ago

Great customer service!! Harold is honest, up front about cost BEFORE hand, very easy to work with. Very fast service. I drive a Land Rover and my husband drives a Range Rover they do reasonably priced work and they do a great job!! Can’t recommend enough

John Rembold

★★★★★

9 months ago

Harold runs a great shop - I've been there several times, they always have quick turnaround times and do quality work. Thanks for getting me back on the road!

Leah S

★★★★★

a year ago

I always go to Urzua's when I need a car repair or service and I have never had any issues. The service is always cheaper too, then a corporate place like Firestone. All the employees are super nice as well. I have had 4-5 loved ones get service here as well and all rave about how great the service was.

Josh Parisotto

★★★★★

2 years ago

Could not have asked for an easier or better experience - 5 stars across the board. Got my engine thermostat changed in one afternoon - same day I called too! Incredibly nice people and I’ll be going back every time in the future. Perfectly clear communication on price, timing, and they called me as soon as it was ready. Zero problems. You really can’t ignore how useful an A+ independent mechanic is these days, and mine will be Urzua’s.

Michelle Destefano

★★★★★

2 years ago

This is where the company I work for gets the fleet trucks fixed and serviced. They do a good job. They are usually on-time and efficient. They communicate with you if it takes more time than intended. There's never been an issue on our trucks they couldn't fix. My fleet truck has over 240, 000 miles on it and runs like it only has 10.

Sasha Willis

★★★★★

4 years ago

I wish I could give this shop 10 stars! I had my AC fixed after nearly 5yrs of it being broken. They said they would need it overnight, but I got a call like 4 hours later that it was done! I am currently getting an alignment, tune up and new tires at their shop. They are very professional, friendly and honest. Best experience at an auto shop ever. Worth their weight in gold!

Æŕịał-Phøťøğŕapĥƴ

★★★★★

4 years ago

Fast service and very knowledgeable on different car types. had my car fixed ahead of schedule and did extras like checking fluids and tire pressure. will definitely be returning back hopefully just for service and a set of new tires which he had priced at lower rate then other competitive stores and no wait to get them put on, drive up wait 30 min to hour BOOM new tires. thanks hector, see ya next time!

Ashley Corlett

★★★★★

7 years ago

Would give more stars if I could! Been going here for 3 years now! Several repairs in- one major- the rest maintenance. The owner, Harold, is very nice and knowledgeable and has always been on point with his "diagnoses". Tells you what is urgent, what can wait. Prices are fair. Gets your car back in a timely manner! I have loved watching his shop expand and his business pick up over the few years I've been going to him! You can't go wrong with Urzua's!

Ben H

★★★★★

5 years ago

Took my car in to have a used car inspection and Harold and the crew were awesome. They showed me what was wrong with the vehicle and gave their recommendation on whether it was a good purchase. I don't live around here but if I did I would definitely bring my car to them to have my repairs done. Thanks Harold and team.

Dylan Hooks

★★★★★

2 years ago

WOW! I suddenly had a low tire found the screw at 4pm on a Friday. I was stressed and realizing my weekend was ruined… NOPE! I pulled into Urzua’s and they took my car right back, patched the tire, and sent me on my way to have a great weekend! Thank you so much!!

Chad G

★★★★★

2 years ago

Good folks. Have always been nice, fair and reasonable with the couple of car repairs I've had done there. I will continue to use them.

Deborah Debbie Burks

★★★★★

4 years ago

We hit the auto repair lottery with Urzua's Auto Service. It is scary when you move to a new area and your car starts acting up. Where do you go? We saw a post on FB and they highly recommend them. So I needed my car repaired fast!! So we tried Urzua's!! So glad we did! He fix my car and at a excellent fair price. That's right an honest auto repair shop. We have used him several times now and still feel the same. Not that usual feeling when leaving an auto repair shop that you have been taken advantage of!? Love this place!!

Rodney Weddington

★☆☆☆☆

3 years ago

I took my Toyota sienna to this business because my ac was blowing hot air. The guy told me that it was the door actuator. Got that fixed and still same problem. I took it up there again and he said you have a leak in your ac compressor, I asked him about the labor and part he told me 1400. Long story short, I had my brother in law fixed it for me. 1. My ac/compressor didn't have a leak. 2. The relay needed to be replaced 3. He used a special tool to vacuum any dirt and debris that probably was in compressor. 4 added freon and 5 put ac caps on. It's been blowing cold every since. I would not recommend going to this business at all, he tried to get me to replace my ac compressor which it didn't need to be replace. He tried to swindle me, thank God I got a second option my brother in law saved me 1400 dollars.

Juliana Rissler

★★★★★

5 years ago

Service was extremely fast and friendly. Definitely going to make this my preferred shop. This is the best experience I’ve had with an auto shop. Car startup system broke on a Saturday afternoon. I called ahead and explained the problem and they said to bring it in ASAP and they would do their best to fix the problem. Had the diagnostic and battery change done in less than an hour.

estefany valdovinos

★☆☆☆☆

4 years ago

Instead of saying he didn’t know what was wrong with my car he charged me $600 to replace a part that wasn’t even what was wrong with my car. When my husband called him to tell him the check engine light came on for the 3rd time he said “I don’t know what to tell you.” What a joke. A man who’s running a business shouldn’t leave their customers with the same problem they had before they spent $600.

We Lit

★★★★★

3 years ago

Highly recommend these guys! Carlos and Harold have always done a great job and keep me informed during the repair. I know my vehicles are in good hands at Urzua’s 👍🏼👍🏼