About Business
Residents of Monterey, CA, Seaside have long trusted Bay Service Automotive Inc. for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Oil change service, Auto restoration service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.7/5 rating with 29 reviews. Throughout Seaside, and particularly in Monterey, CA, Bay Service Automotive Inc. is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Bay Service Automotive Inc. for any Car Repair inquiries or to schedule a visit to their Monterey, CA facility.
Google Reviews
Steve Hall
★★★★★
5 months ago
I have been reluctant to take my truck anywhere because I know I have transmission issues but not sure if they are major or minor. I needed someone I could trust to give me an honest price. Dan took a look at my transmission and let me know the fix was relatively minor. I was relieved, it would have been easy to overcharge me for the repair. They also fixed my emission system so I can get smog checked and fixed a coolant leak.
Courtney Hamilton
★
☆☆☆☆
a month ago
Bay Auto has consistently done excellent mechanical work on my vehicle, and I have trusted them with major repairs in the past. The quality of their workmanship has never been the issue. My issue arose around a timing belt appointment that I believed was scheduled for Wednesday of that week. When I arrived, I was told it was scheduled for the following Wednesday. Whether this was a misunderstanding or miscommunication, the result was that I had already arranged and paid for a rental car based on the date I believed was confirmed and was unable to recover that cost. When I explained the financial inconvenience this caused and asked if there was any way they could help offset the cost or offer some consideration, I was met with very little empathy or flexibility. I asked whether they could meet me halfway on the rental expense or offer any discount on the repair as the final cost of this event would be around $3000 ($1000 for both rentals), and was told they would check with the other owner, but I never received a follow-up. That customer service experience is what led me to write my original review. Since posting, the owner has called, emailed, and texted me repeatedly into the evening hours expressing how upset they were about the review and stating that video evidence shows the appointment date was said as “next Wednesday.” Bay Auto does very good repair work, but this experience and the follow-up communication have led me to seek another repair shop moving forward.
Sandra Caballero
★
☆☆☆☆
Edited 5 months ago
The business owner called me and harassed me on the phone for 20 mins after giving this review (note- google prohibits business from calling their customers to harass them.) Came in for a tire bolt replacement and they dramatized the need for immediate additional work. A bill that was suppose to be approximately 100 resulted in 1,000. My perspective is they dramatized the necessity for immediate additional repair. Retrospectively it was not immediate and definitely not a 1,000 bill. They replaced break pads and resurfaced rotors resulting in a 8 hours of labor. Having now frequented other automotive shops here in the monterey peninsula, no other place has dramatized the need for immediate repair, not even my own dealership repair shop of which I take my car to routinely.
Rogers Hawley
★★★★★
5 months ago
Dan and Shannon are awesome. If you don't know how to fix your car, they probably will. They give good advice and are basically automotive fiduciarys. Good business karma!
Clayton Sharum
★★★★★
6 months ago
This team is awesome! Family owned business that takes care of their customers. They’ve always taken great care of me and my old car! Kept me out of a new car payment ;)
Chase Huggins
★★★★★
8 months ago
Family operated shop with customer service in mind. My family and I had a tire go flat and needed an emergency tire change. I showed up to BSA unannounced needing assistance. The team had every bay full, but was still willing to help. In less than an hour I had a new tire on the rim and back on the road. Very grateful for their help. I would recommend them to anyone looking to get their car serviced.
Agustin Jr. Navarro
★★★★
☆
a year ago
Felt like a small family-owned shop. Receptionist was friendly. Got to meet Jeter the black lab. Service needed for smog was very quick and the price was affordable, $58. Was there less than 30 minutes. Definitely would recommend this shop just make sure you have an appointment.
Douglas Ferguson
★★★★★
a year ago
Came in with a drivable leak problem in the afternoon. Quick check to see if my car is safe to drive then given appointment for 8am next day even though Bay Automotive was busy. Next day got phone estimate within 2 hours of bringing it in. Work completed well done by end of the day. Total charge came in below the estimate. They did some complimentary adjustment such as on side mirrors. Also advised on two safety related repairs and DID NOT make any attempt to sell those or more services. Dan the owner and Shannon the office manager answered all questions. Skilled and professional. We are not a big bucks Ferrari owner but an ordinary family with a 15-year-old American car. This shop is worth driving out of the way to this small family-owned repair service near Naval Post Graduate School. Easily reached via Del Monte Ave, Freemont St. or Hwy 1. Deserves 5 plus stars.
Ivan Meza
★★★★★
2 years ago
I went in there for a smog check. The staff was very professional and friendly. Despite having issues with the DMV server, they were able to process the smog check. 10/10, would recommend +1 for having a super cute doggo!
Richard Thompson
★
☆☆☆☆
Edited 9 years ago
I came to this place based on the great reviews. I took two cars to Bay Service. Both cars I payed for the full enchilada safety checks and oil change. My 2007 Ford Fusion "checked out" with only needing the serpentine belt needing replaced. Two days later I drove to school and the power steering went out and the battery light came on. The serpentine belt had come off. I took it back to them and they graciously put it back on and tightened it. Apparently they had ordered the wrong serpentine belt. The next day, the serpentine belt came off again! I took it back and there was another issue trying to get it on. This time they were embarrassed and even gave me a ride home, which I appreciated. They fixed the serpentine belt again and I haven't had a problem since. They didn't charge me for the second and third repairs. My 2008 Kia Sedona also had a full safety inspection, including brake check. Not more than a month later, I hear this awful grinding and take it in to a different repair shop. The brake pads are all gone and the rotors are ruined. What did they check with the brakes? I have no idea. The customer service was good, and I really really wanted to give them more than one star, but I cannot do it. Bottom line: Pricey, poor car repair with good customer service. Update: The serpentine belt came off AGAIN while driving today. I did not take it back to Bay Service. The repair shop I took it to thinks Bay Service damaged the alignment on accident, but regardless, it is costing me another $350 to get fixed.
Allison M.
★★★★★
3 years ago
The owners and staff here are very kind and honest. They did an excellent job at fixing up my 03 Rav4 and their prices are reasonable. Thank you!! Bay Service Automotive is a great family owned repair shop :) I plan on brining my car back for all future repairs
Janet Leonard
★★★★★
2 years ago
I was in the area for a conference and my low tire pressure light came on. Drove in and Dan stopped what he was doing to assist me . Such friendly service. I was able to get back on the road with confidence. Many thanks to Dan and Bay Service Automotive!
Ariana Pinto
★★★★★
3 years ago
Went in for a smog check because the DMV required it. I called before hand to see if I needed to make an appointment and I was able to get one the day I called. As soon as I walked in the owner greeted me and was super nice. I would definitely come backhere to get other services done!
Robert Turner
★★★★★
10 years ago
I can't say enough about Bay Service. I have my '37 Ford hot rod serviced exclusively by Bay Service and every experience has far surpassed my highest expectations. Pete has been able to design and implement some changes that have improved the driving experience drastically. Pete handles all the standard maintenance as well. The service is spectacular, always professionally preformed and completed in a timely manner. If it wasn't for Bay Service I wouldn't own the hot rod. Pete and Karen are the perfect team, the best at what they do and great to work with.
Darrin Tinsley
★★★★★
3 years ago
I brought my car in for a misfire. I pretty much knew it was a coil. Bay Service confirmed this but before I spent money on the coil they did a compression test and determined that real problem was I had a cylinder going out. This helped me save a lot of money in unnecessary repairs.
DBF Carmel
★★★★★
2 years ago
Love this garage - nice, honest, timely, with a great mechanic. Feels pricey at times - but when you trust the work being done - it doesn't seem to bother me. Definitely my go to place!
Wendy Johnston
★★★★★
9 years ago
Pete, Karen and team are the best! They keep all our vehicles running reliably and are a pleasure to work with. I can't recommend them any more highly.
Joe Johns
★★★★★
10 years ago
Drove to Monterey from Florida needed an oil change. They were honest and friendly highly recommend this place they're Better Business Bureau rated so you don't need to take my word for it look them up on the website.
Edward Hamer
★
☆☆☆☆
8 years ago
I've gone here a few times, each time they manage to find a ton of other work needed to be done. A simple $100 job always turns into $1000+. They're work is decent but if you won't a fair price, go somewhere else...
Cat
★★★★★
7 years ago
Omg!!! Best service ever!!!!! Went in for smog check and they were absolutely the best!! They also fixed my tailgate and brake light. Under an hour !!!!
