Bayway Cadillac Auto Service

Jessica B.

★★★★★

3 years ago

True luxury experience. Everyone was so friendly!

Chuck Bell

★★★★★

2 years ago

Professional, vehicle in and out quickly. Got it back clean.

Ashley Spiers

★★★★★

a year ago

Customer is a priority is our experience here!

Mary Rogers

★☆☆☆☆

a year ago

Horrible service. 3hrs for an inspection and unable to locate my vehicle.

Leah Medley

★★★★★

3 years ago

always helpful and attentive. they make your wait comfortable. the loaner was awesome.

Jeffrey Briggs

★★★★★

3 years ago

Great! Randal & John have been awesome for a small job of just changing a wheel. Excellent customer service!

James Wilson

★☆☆☆☆

5 years ago

My wife and I just purchased a 2020 CT5V we’ve had it approximately 14 days and brought in for a service on the rear axle and backfiring through the engine They have had our car now for seven days when I asked to talk to the service writer today October 15, 2020 he told me that the part for axle was on back order which is understandable but which is not acceptable they’re trying to tell me the back fire of the engine is normal operation I do not believe that BS. Has anyone else had Similar problems with this make of vehicle?

virgil page

★★★★★

4 years ago

Outstanding experience! One of the best car buying experiences we have ever had. Thanks for welcoming us to the Cadillac family.

Ice Man

★★★★☆

4 years ago

Great Dealership to take your vehicle in for service. The staff has always been friendly and professional over the last 2 years.

Jennifer Vandertie

★★★★★

5 years ago

They were great to work with. I purchased a car from them. Jimmy in sales was very helpful and great to work with. I would definitely use them again!

daniel arellano perez

★★★★★

5 years ago

Ask for Joe Shinn! Great salesman. He got me a very good deal on a used Honda Civic. I would highly recommend getting your vehicle with him.

M Gholipour

★★★★★

a month ago

Great customer service

Faisal Amin

★★★★★

3 years ago

We were visiting from out of town and needed help urgently. Or service advisor, Spear, was very accommodating, got our vehicle in, completed the repairs in a day and kept us up to date in progress. Thanks Spear!

Leslie M. Haddock

★☆☆☆☆

2 years ago

WORST dealership ever!!! They are GREAT when BUYING your car BUT any routine maintenance service TAKES FOREVER and NO loaner cars unless you book a MONTH in advance and even then sometimes you get there and they say “I’m so sorry but we don’t have a loaner available!” So if paying $120,000.00+ for a car GO ELSEWHERE!!! Northside Lexus and Mercedes dealerships are fantastic!!!

Frances Morado

★☆☆☆☆

a year ago

I had called Tuesday morning because I noticed my rear passenger tire was slowly leaking air. We have a tire warranty that expires in a few weeks so I figured I would go and take advantage of the warranty we paid. I sat in the lobby for two hours, only to be told that the problem is the valve stem and that this was not covered unless the whole tire is changed out. The tire couldn’t be changed because supposedly it is beyond the tread amount of 3/32, which is hard to believe since this tire was replaced just last year. I was given a quote of $170.69, to change the valve stem. Today I called Discount Tire because my tire is even more low on air, and when I asked “how much?”, you know what the response was….”There is no charge ma’am, we will take care of you, just come on in.” Unfortunately, my husband is living out of town for a year due to work and I am by myself with three kids trying to manage these things and I know that dealerships see women with small children and just see dollar signs because they think we are ignorant. Well maybe that should start changing, because this lady right here knows that a package of valve stems (multiple in the package) costs less than $10. I don’t have the tools necessary to get the car jacked up and change the valve stem or I’d do it myself. Charging $170.69 for this is blasphemy and you ought to be ashamed of yourselves. Like I tell my children everyday…”Do better and be better, so this world can be a better place!” I challenge you to do the same Bayway! Oh and the cherry on top…they didn’t even air the tires. What a waste of 2 hours.

Wilbert Celestine

★★★★★

2 years ago

Since the week that disestablishment open they have taken care of three different Cadillacs that I own there's always a strong level of respect given by all the employees, there is comfort food while you wait as well as water coffee soda as well as the service that is performed is unparalleled by other Cadillac dealers in Houston's, woodlands, Montgomery, Texas.

J Holland

★★★★★

11 months ago

Will Salazar was incredibly helpful throughout my entire experience at the Cadillac dealership! When I came in to pick up my title and tags and have them installed (as required in Texas), he was attentive, informative, and kind. Mr. Will consistently checked in, provided regular updates, and clearly explained each document I needed to sign. He also made himself available for any follow-up questions and shared helpful reminders—something I truly appreciated with my busy schedule. His communication is top-notch, and I’m genuinely grateful to have him as my advisor. Thank you, Mr. Will, for your exceptional service and support with my new car!