Bear Alignment and Brake

April B

★★★★★

8 months ago

Awesome service! I am new to the area and tried this place out based on reviews, and I could not be happier. Very helpful staff, especially Vonette, who were able to squeeze me in and get my car taken of. I will definitely be coming back!!

JC Pōhaku Nutrition

★★★★★

3 months ago

Great place, great people will be back for another alignment. Thank you for making us feel valued as your customers.

jesus castaneda

★★★★★

10 months ago

Thank Bear alignment for your service . Your office was clean ,friendly ,,and honest . I recently went for an alignment. Dropped off my car , and soon after received a text with a link with details and photos ,a complete survey of my vehicle and why they were able to perform the alignment, shortly after. I received a call to explain in even greater detail the issue with my car along with a quote. At no point was I ever rushed to were they pushy to get me to pay for the parts and issues with my car ,instead the politely and respectfully returned my vehicle. I was able to perform the needed suspension problems and home a couple weeks later ,at no point where they pushy or calling instead I received a single courtesy text to remind me and ask for a follow up . When. I was ready I returned for the alignment , no questions asked they still honored my coupon, and took me in same day . The process was smooth quickly. I sat on the lobby and the lady at the desk was attentive and courteous asking if wanted water if coffee and updating me the time my vehicle was ready. I really recommend Bear , the Respect and honesty they treated meant a lot to me!

Diana Villa

★★★★★

a year ago

Took my car there for a quick alignment. Their Customer service is great! And they do stop and pay attention to our concerns. And Roughly gave us pricing on some other repairs! Very Reasonable. We are not very familiar with Moreno Valley and some shops that we did go to they were not that convincing! My think is to ALWAYS READ REVIEWS!! ( Not bad ) I will definitely go back. By the way ! Thank you for the Lollipops!

Joana Robles

★★★★★

8 months ago

I just want to say I was really satisfied with the service here. I loved the fact that when I was addressed about other issues, they were shown to me. This action tells me this shop has integrity. And I just absolutely appreciate the fact that I was given a loaner after I learned I had to leave it overnight!!! This was the icing on the cake for me, truly. Staff was great too. I will definitely be coming back. Thank you Luis and Vero(I hope that's her name in the front desk🤭). Til next time!

Melondy Uzzo

★★★★★

7 months ago

I cannot thank Bear Alignment & Brake enough for the care and professionalism they showed me. After a brake fluid flush done at another shop left my vehicle with soft, unsafe brakes, I brought my 1997 Toyota 4Runner here. Luis personally test drove my vehicle and immediately knew something was wrong. He said the brake fluid reservoir, was full of sludge—it looked contaminated. They vacuumed out the system, flushed it properly, and replaced the booster. They even gave me a loaner car so I wouldn't be at risk driving. When I first called, Vanette was so kind and calm. I told her I was about to stop at Chevron for coffee, and she said, “We have coffee here!” When I arrived, they had multiple flavors of creamer, and coffee—just such a welcoming environment. What really stood out was watching them help another customer while I waited. The man thought something was wrong with his car, but Luis kindly told him everything was fine and he didn’t need any work done. The man looked shocked—but grateful. That kind of honesty is rare these days. I’ve had my truck for 26 years and have never felt this taken care of. This shop is the real deal. Honest, kind, and professional from start to finish. If you care about your vehicle and your safety, go here.

Willie Woodberry

★★★★★

7 months ago

I found Bear Alignment through Groupon, and I couldn’t be more impressed. This location in Moreno Valley is truly top-tier. The work done on my vehicle was high quality, and the customer service was hands down the best I’ve experienced in a long time. They offer a wide range of vehicle services… it’s a one-stop shop. Lewis and his staff are honest, knowledgeable, courteous, and extremely professional. I’m terrible with names, but I have to give a special shoutout to the kind lady at the front desk… she was so welcoming and made the whole experience smooth from start to finish. Trust me… you can’t miss with this place!

Michael Harris

★☆☆☆☆

4 months ago

Terrible front desk, booked my appointment and waited over 2 hours for my vehicle not to be worked on because they wanted to break steering rod and charge me for the break, claim bolts were frozen on vehicle. Woman at the front desk told me she did me a favor by giving me a appointment to sit and watch every car but my vehicle be pulled in. Reviews that are on this site have to be family members or close friends. Mechanics didn't speak or talk to any customer the day I sat here for 2 hours. One guy does the talking/ hustling here. American tires please find another business to do alignment!

Eduardo Victorio Fermin

★★★★★

4 months ago

Very professional and friendly environment, good staff, they complete my alignment very fast.

Josiah Velarde

★☆☆☆☆

5 months ago

“Since 1955, we’ve been known for our commitment to convenience, honest service, and fair prices.” -from their website I brought my 2019 Honda Accord to Bear Auto in Moreno Valley on September 16th to have the brakes and rotors replaced. That service was fine. While there, they also recommended changing my spark plugs, which I agreed to. The next day, my car started running terribly — loss of power, rough acceleration, and by Thursday, it wouldn’t go past 20 mph. I took it to my regular mechanic over the weekend, and he discovered that Bear Auto had installed cheap $10 Autolite spark plugs, despite charging me $29.99 each. Once my mechanic replaced them with the correct spark plugs, the problem disappeared completely. When I called Bear Auto to explain, they refused to refund my $274.46 and claimed they could have “fixed it for free.” But how can I trust them again after they used cheap parts and caused the problem in the first place? This shop clearly cuts corners on parts and refuses to take responsibility for its mistakes. Save your money and go somewhere ACTUALLY honest. I’ll also be reporting this to the Better Business Bureau.

999LONE

★☆☆☆☆

Edited a month ago

If your vehicle is lowered, don't bother getting an alignment here. I got the groupon which isn't refundable after 3 days. This is crucial because Bear requires you to make an appointment which you'll mostly have to wait till next week. I was denied work on my vehicle since it had a body kit that lowered the vehicle by a couple inches. Mind you, I was not informed that they do not work on lowered vehicles due to the fact they might mess up the vehicles bumper. It's a bummer that I wasted my time since I had to wait a week later for the alignment, extended the usage on my vehicle that has a messed up alignment but also had to drive over 20 miles and wait in traffic for 30 minutes only for my vehicle not getting the service I wanted. They really need to ask these questions before booking appointments because it was such a waste of time and money.

Andrea Garcia

★★★★★

Edited 2 years ago

Bear valley alignment is my go to for all my automotive needs, It’s a Christian family based shop with the friendliest service. They welcome you with a kind smile and great attitude and atmosphere. Their waiting area is always equipped with a fun movie, tea or coffee, (great selection) clean restroom and even a nice selection of magazines. They recommend repairs and prices while performing the services that may need a follow up on and it’s helpful because they really do thorough checks. Friendly staff all around and my car was done quick and I didn’t have to wait long. Very pleased and will always return, I recommend them to everyone after they were recommended to me from Toyota where I purchased my vehicle. It’s a good sign.

Carlos Ortiz

★★★★★

4 months ago

I took my car to Bear Alignment and Brakes for a brake and rotor replacement, and the experience was excellent from start to finish. The staff was straightforward, professional, and didn’t try to upsell me on anything I didn’t need. They explained the work clearly, gave me a fair price, and stuck to the timeline they promised. The brakes feel solid now, no noise or shake, and the car drives smooth. It’s clear they take pride in doing the job right. I’d definitely trust them with future work.

CR Outside

★★★★★

a month ago

I'm a return customer. I've always used bear frame. I was excited when Moreno Valley opened a location. The tire shop I went to offered me an alignment. When I received the vehicle they told me I needed to take it to another shop to have the rear wheels aligned. I brought it to Bear Frame. They did a full vehicle inspection. They gave me peace of mind when they told me that there was no need for me to have another alignment done. Most shops would have just taken my money. Bear Frame was honest. I was not charged for the inspection. I will continue to use this shop because I can trust them. In a world where it's hard to find honest mechanics, Bear Frame stands out. If I could give them more than five stars, I would.

ali arreguin

★★★★★

a month ago

honestly i had a pleasant experience with them. i came in for an alignment but ended need more work. luis was super nice and everything got done within a few hours! i was happy with the service :) def recommend.my car drives much smoother now.

Fern “FERN” U

★★★★★

a month ago

I highly recommend them for their excellent customer service. They clearly care about their clients. When I went in without an appointment to replace my lug nuts, they were busy but still accommodated me and gave me a fair price. The staff was attentive and knowledgeable, patiently answering questions from many customers and offering multiple solutions. I wouldn't hesitate to recommend them to friends and family.

Glen Kuck

★★★★★

3 weeks ago

I was referred to Bear Alignment and Brake by America's Tire, when they couldn't do the alignment on my 2019 F150. My alignment was way off and my front passenger strut assembly was shot. Bear Alignment was courteous, explained things well, and did a great job. I would definitely use them again. I'd like to specifically mention Vonette who was incredibly professional and a true pleasure to work with. She is the epitome of great customer services.