About Business
Big Al's Mufflers and Brakes is a leading Car Repair specialist serving the Portsmouth, VA, Chesapeake area. They provide a wide variety of solutions, including Muffler shop, Auto repair shop, and other Car Repair tasks. Boasting a solid 4.5/5 rating from 294 verified reviews, their reputation precedes them. As a locally-owned business in Portsmouth, VA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Portsmouth, VA.
Google Reviews
Timothy Arrington
★★★★★
2 months ago
My experience with big Al's Automotive has inspired me to write a very favorable review. The overall atmosphere was very friendly and professional.Good conversations with the staff are inevitable, which I would recommend the partaking of those conversations by customers. Very refreshing. Thank you all for your services. I will most definitely continue to conduct business with Big Al's Automotive. Their services was quick and the pricing was reasonable.
Bruce Smith
★★★★★
a month ago
Very happy with the results of my install. The entire experience was great. I would recommend the Portsmouth Va shop to anyone who wants their install done right the first time.
Ryan Higginbotham
★
☆☆☆☆
10 months ago
Wow. Is all I can say. They charged over $800 for this mess. I can’t believe they have the conscience to accept money from this customer for this nasty work. This was done a week ago. It couldn’t pass inspection after the work they did because of all the leaks.
STEVE LEHMANN
★★★★★
a month ago
Sometimes under estimated. Did brakes all the way around, front rotors, matching lifted struts and shocks. Just wish they mounted tires too.
Jamie Hull
★★★★★
4 months ago
I visited Big Al's Portsmouth location and receive the best service possible!! I brought in my car because my exhaust was leaking. Charlie was very friendly and thorough about what I needed and the price it would cost me. He even took time to explain the difference between the services offered. He was able to help save me over $400!!! I had visited another shop and was quoted a really high price. Geoff, was my service advisor and he did an excellent job of custom fitting the part needed to fix my leaking exhaust system. I thank both of them for their hard work, excellent service, and communication through out this process. My car was fixed in a timely manner and I was so excited. I will definitely be back for all of my future service needs. Thank you Big Al's Portsmouth location!!
jen ochangco
★★★★★
3 months ago
I recently had my belt and tensioner repaired at Big Al’s and had a great experience. The staff was professional and clearly explained what needed to be done. The repair work was completed efficiently and my car has been running smoothly ever since. I recommend them to anyone needing work on their vehicle and will be coming back for future repairs.
Bill Eason
★
☆☆☆☆
2 months ago
I had a terrible experience. Went in and got a quote on having the flex pipe repaired on my Toyota made an appointment for Monday showed up on time to drop it off. They called me an hour later and almost doubled the quote when I complained to the manager they told me if I didn’t like it that I could take it somewhere else. I told them you have me over a barrel and I need to get it fixed so it’s not much I can do. I will never return they Flim flamed me. The manager is not an honest person. They should’ve honored the quote that they gave do not recommend this place at all
Janice Hileman
★
☆☆☆☆
2 months ago
They were reasonably priced yes, and they were fast at getting me in and out yes; however, they did not check my tire pressures, when I got my car back all of my tires were extremely low, so I had to put air in my tires myself. As well as I’m not sure if topping off the other fluids is included in the oil change price (brake fluid) and wiper fluid(when my dad owned a shop it was), but my wiper fluid was empty, and my brake fluid was extremely low, they could have at least communicated it to me if they weren’t going to fill it!
Nathan Moore
★★★★★
4 months ago
The staff at Big Al's were very nice, professional, and knowledgeable. I needed a major repair on my car, and the folks at Big Al's were able to get the job done the same day at a very reasonable price. Highly recommend.
Melvin Fulgham
★★★★★
a month ago
Thank you so much for the timely service I received. Had an oil leak and wasn't able to get service from the several vendors I visited. I explained my situation to your team and they were able to fit me in and fix my problem. Great customer service.
Billy Bowen
★★★★★
4 months ago
The staff was very friendly, helpful and professional !!!!!! They got me in and out and took care of my car in a timely manner. Didn't try to "Over sell" me on work I didn't need. I'm very pleased with my overall experience at this store on Airline Blvd in Portsmouth, VA. 👍👍👍
Karen Lawrence
★★★★★
a month ago
The Management and Team was professional. The Greeting, the Work Ethics, the Care and Communication about My Car made My Experience Comfortable. I will be taken My Red Velvet back for Her Care Needs. Thanks Big Al Automotive
Hector Chavez
★★★★★
a year ago
I needed four O2 sensors replaced on a Thursday early afternoon at about 12:40. Twenty minutes later, my car is on the lift. I provided the parts and waived the parts warranty. The cost was about $350.00 for the labor. I've been going to the Big Al's on Indian River for over 20 years. Very affordable and dependable work. Never had a problem. They are masters of your exhaust system. They also do coolant flushes, engine mounts, radiator work, batteries, oil changes, and much more! I will definitely continue to come back. Highly recommended. They have a waiting room with a restroom. They have 6 car ports. They have some parking available if customers would come get their finished vehicles. The parking lot is clean and easy to get into. One 7/11 nearby for snacks and drinks. The fried chicken place next door is closed. As of today, they are hiring. It took only 1 and a half hours to do my car.
Andrew Grossi
★★★★★
4 months ago
My experience here was very positive. I had a repair done as well as some extra / cosmetic / performance work done, all of which was done well and on time. I did need to return for a minor correction / adjustment to the work done, which they did without fuss or charge, and the explanation they gave was reasonable.
Teresa Wilfong
★★★★★
4 months ago
Geoff and Steven were both very friendly and knowledgeable. I left my car for an oil change about mid morning and was getting a call in no time that it was ready! Great customer service. I will continue to go back!!
melissa toupin
★★★★★
2 months ago
Very good experience, diagnosed the problem promptly and got the work completed in a couple hours and got me back on the road, also, $2000 cheaper than the dealership was trying to charge me. Thank you Big Al’s
Tommy Elliott
★★★★★
2 months ago
Big Als did amazing work on my 2003 Chevy Silverado. I am quite pleased. Thank you for the great work you did on my truck.
Diane Darden
★★★★★
6 months ago
The service that I received from Dave the Manager and his great crew was exceptional. They kept me informed about the items that I had listed to be check from start to finish. I would recommend anyone if you are having any vehicle issues to try Big Al's Automotive on Airline Blvd. Portsmouth, Va. - If Dave and his crew are unable to service your vehicle needs they will direct you to some who can.
Tryphonia Cleveland
★★★★★
3 months ago
Big Al gave me a promised time for my vehicle pickup and I received a call informing me that it was ready ahead of time. The service was prompt and the attendant was very courteous and professional. Thank you Big Al!
Ms. T T.
★★★★★
3 months ago
Big Al's on Airline Blvd did an excellent job on my white Ford Transit Connect truck. They worked on my Boot and also my Brake Rotors. I would go back in a heart beat. Great work done!!!
