Big Al's Mufflers and Brakes

Tommy Elliott

★★★★★

2 months ago

Big Als did amazing work on my 2003 Chevy Silverado. I am quite pleased. Thank you for the great work you did on my truck.

melissa toupin

★★★★★

2 months ago

Very good experience, diagnosed the problem promptly and got the work completed in a couple hours and got me back on the road, also, $2000 cheaper than the dealership was trying to charge me. Thank you Big Al’s

Teresa Wilfong

★★★★★

4 months ago

Geoff and Steven were both very friendly and knowledgeable. I left my car for an oil change about mid morning and was getting a call in no time that it was ready! Great customer service. I will continue to go back!!

Andrew Grossi

★★★★★

4 months ago

My experience here was very positive. I had a repair done as well as some extra / cosmetic / performance work done, all of which was done well and on time. I did need to return for a minor correction / adjustment to the work done, which they did without fuss or charge, and the explanation they gave was reasonable.

Hector Chavez

★★★★★

a year ago

I needed four O2 sensors replaced on a Thursday early afternoon at about 12:40. Twenty minutes later, my car is on the lift. I provided the parts and waived the parts warranty. The cost was about $350.00 for the labor. I've been going to the Big Al's on Indian River for over 20 years. Very affordable and dependable work. Never had a problem. They are masters of your exhaust system. They also do coolant flushes, engine mounts, radiator work, batteries, oil changes, and much more! I will definitely continue to come back. Highly recommended. They have a waiting room with a restroom. They have 6 car ports. They have some parking available if customers would come get their finished vehicles. The parking lot is clean and easy to get into. One 7/11 nearby for snacks and drinks. The fried chicken place next door is closed. As of today, they are hiring. It took only 1 and a half hours to do my car.

Karen Lawrence

★★★★★

a month ago

The Management and Team was professional. The Greeting, the Work Ethics, the Care and Communication about My Car made My Experience Comfortable. I will be taken My Red Velvet back for Her Care Needs. Thanks Big Al Automotive

Billy Bowen

★★★★★

4 months ago

The staff was very friendly, helpful and professional !!!!!! They got me in and out and took care of my car in a timely manner. Didn't try to "Over sell" me on work I didn't need. I'm very pleased with my overall experience at this store on Airline Blvd in Portsmouth, VA. 👍👍👍

Melvin Fulgham

★★★★★

a month ago

Thank you so much for the timely service I received. Had an oil leak and wasn't able to get service from the several vendors I visited. I explained my situation to your team and they were able to fit me in and fix my problem. Great customer service.

Nathan Moore

★★★★★

4 months ago

The staff at Big Al's were very nice, professional, and knowledgeable. I needed a major repair on my car, and the folks at Big Al's were able to get the job done the same day at a very reasonable price. Highly recommend.

Janice Hileman

★☆☆☆☆

2 months ago

They were reasonably priced yes, and they were fast at getting me in and out yes; however, they did not check my tire pressures, when I got my car back all of my tires were extremely low, so I had to put air in my tires myself. As well as I’m not sure if topping off the other fluids is included in the oil change price (brake fluid) and wiper fluid(when my dad owned a shop it was), but my wiper fluid was empty, and my brake fluid was extremely low, they could have at least communicated it to me if they weren’t going to fill it!

Bill Eason

★☆☆☆☆

2 months ago

I had a terrible experience. Went in and got a quote on having the flex pipe repaired on my Toyota made an appointment for Monday showed up on time to drop it off. They called me an hour later and almost doubled the quote when I complained to the manager they told me if I didn’t like it that I could take it somewhere else. I told them you have me over a barrel and I need to get it fixed so it’s not much I can do. I will never return they Flim flamed me. The manager is not an honest person. They should’ve honored the quote that they gave do not recommend this place at all

jen ochangco

★★★★★

3 months ago

I recently had my belt and tensioner repaired at Big Al’s and had a great experience. The staff was professional and clearly explained what needed to be done. The repair work was completed efficiently and my car has been running smoothly ever since. I recommend them to anyone needing work on their vehicle and will be coming back for future repairs.

Jamie Hull

★★★★★

4 months ago

I visited Big Al's Portsmouth location and receive the best service possible!! I brought in my car because my exhaust was leaking. Charlie was very friendly and thorough about what I needed and the price it would cost me. He even took time to explain the difference between the services offered. He was able to help save me over $400!!! I had visited another shop and was quoted a really high price. Geoff, was my service advisor and he did an excellent job of custom fitting the part needed to fix my leaking exhaust system. I thank both of them for their hard work, excellent service, and communication through out this process. My car was fixed in a timely manner and I was so excited. I will definitely be back for all of my future service needs. Thank you Big Al's Portsmouth location!!

STEVE LEHMANN

★★★★★

a month ago

Sometimes under estimated. Did brakes all the way around, front rotors, matching lifted struts and shocks. Just wish they mounted tires too.

Ryan Higginbotham

★☆☆☆☆

10 months ago

Wow. Is all I can say. They charged over $800 for this mess. I can’t believe they have the conscience to accept money from this customer for this nasty work. This was done a week ago. It couldn’t pass inspection after the work they did because of all the leaks.

Bruce Smith

★★★★★

a month ago

Very happy with the results of my install. The entire experience was great. I would recommend the Portsmouth Va shop to anyone who wants their install done right the first time.

Timothy Arrington

★★★★★

2 months ago

My experience with big Al's Automotive has inspired me to write a very favorable review. The overall atmosphere was very friendly and professional.Good conversations with the staff are inevitable, which I would recommend the partaking of those conversations by customers. Very refreshing. Thank you all for your services. I will most definitely continue to conduct business with Big Al's Automotive. Their services was quick and the pricing was reasonable.