About Business
Big Brand Tire & Service is a leading Car Repair specialist serving the Surprise, AZ, Surprise area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 637 verified reviews, their reputation precedes them. As a locally-owned business in Surprise, AZ, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Surprise, AZ.
Google Reviews
Raymond Quek
★★★★★
2 years ago
Was there at 8.05am for 8.15am appointment. Was checked in by Calvin and he's super friendly, fast and answered all my questions and the car was in for engine oil change and inspection within 5 minutes. After 45 minutes, my car was ready to go and Jeff who checked me out was equally awesome. I'll definitely return and also recommend to my friends.
R. Robles
★★★★★
Edited 10 months ago
Always great service. Took 2 loose wheels to get tires warrantied due to multiple punctures. Calvin made sure my wheels wouldn’t get scratched or damaged. He had Sam do the job. Got two new tires mounted and balanced, and my wheels are still looking fresh. Thanks guys.
Carlos Alvarado
★★★★★
3 months ago
I thought I needed to get new tires since I’m heading to California today and not only were they extremely kind, they were knowledgeable and recommended that I didn’t get new tires since my tires were still practically still new. They treated me kindly and I left now knowing when I need to get new tires. Highly recommended to go to.
Ryan Davis
★★★★★
6 months ago
Excellent customer service! Friendly, honest, and quick. I was in and out within an hour for my oil change and inspections even with their bays being busy. All recommended services were quoted and given with a 90 price guarantee. Zero sales pressure to have additional work done. I will be returning for future service for sure!
Thomas
★★★★★
5 months ago
Great customer service. I forget her name (sorrry) but only woman there was outstanding. When the computer had the wrong size from my past purchase the wrong ones were installed. I didn’t realize this till after I got them home. Brought back next morning and they apologized. Thy immediately installed the correct tires with no issues or trying to get money out of me that wasn’t deserved. Big branch stood behind the product and their services. I respect that. Thomas Burnett
Derek H
★★★★★
a month ago
I always come to big brand tire for my oil changes. They always go above and beyond when checking the maintenance of my vehicle. Ask for Jonathan, he will take care of you weather its for tires or maintenance. Highly recommend
DOJA DOJO
★★★★★
8 months ago
Just got a free alignment. Jessica informed me about my control arm bushings being torn threw as well as my worn rear rotors. She also informed me about the deals and coupons on the company website which helped my pockets lol definitely can see myself returning for more auto care
Tom Geissler
★★★★★
3 months ago
I called in the morning shortly after they opened and told the man I needed to put new tires on the wheels of my golf cart and asked when I could bring them in. He told me how long it would take and he was right on time. Friendly service and very efficient. Thank you to the folks at big Brand Tire and Service.
ANOINTED ONE ?k
★★★★★
2 months ago
I went it to have evap repairs done and my check engine light was constantly on. The Big Brand team on Bell Rd. in Surprise took care of that problem for me, the entire crew are verry knowledgeable and explained the work being done in detail, Jessica the assistant manager is as Beautiful as she is knowledgeable she was verry professional and and does her job verry well, I will definitely be going back for ALL of my vehicle work and I will tell all my friends about BIG BRAND.... NO MORE CHECK ENGINE LIGHT ..........
Lyn Osborn
★★★★★
Edited a month ago
Was in Surprise for a month. 2 days before our 2000 mile roadtrip home got a screw in the tire. Called Big Brand. They gave us an appt within 30 minutes. They were wonderful!
Marshall Bradford
★★★★★
4 months ago
Big Brand has always been super helpful when I need them most. I’ve purchased a full set of tires from these guys, I’ve had repairs for nails done, and I’ve had tires replaced under warranty. They are awesome and quick every time. Thank you to the wonderful folks of Big Brand for the amazing service!
The Inspiration
★★★★★
4 months ago
I don’t know why anyone would go anywhere else for their tire service needs. Saying this place is amazing is an understatement! The valuable customer service I receive from Jessica Reyes is hands down priceless. The extra effort shown through service knowledge and explanation of service needs ensures me peace of mind and assurance that my tire needs are always met! I have never been disappointed! Thank you Jessica. You have made a lifelong customer for myself, family and friends 😊
Ruben Alvarez
★★★★★
a month ago
Got a quote, they honored all of it, did all four tires in 1 1/2 hours and car runs great. Good work and friendly technicians. Would definitely use them again
CJ Hanna
★★★★★
3 months ago
I had a great experience at Big Brand Tire & Service. I made an appointment the same morning for a tire repair, and they took care of me right away when I arrived. The repair was done quickly, and the staff was super friendly and helpful. Overall, it was an easy, stress-free experience, and I would definitely recommend them.
William M
★★★★★
a month ago
Super friendly & courteous staff. Went in for an alignment was recommended more services but not pushy or all up in yr face recommendations. Also informed me of some other issues as well , thanks Jessica. I will be back for tires & more than likely the other services. A+++ service
Thomas Frontz
★★★★★
a month ago
They got me on the road with my trailer on Super Bowl Sunday one valve stem one tire mount on my trailer. We are good to go thanks guys.
Mike Teague
★★★★★
a month ago
We had a flat tire while in Arizona, on the way home to California, and thankfully we got in touch with a Big Brand tire nearby in Peoria. They stayed open until we arrived. The tires were older than we thought and needed replacing soon. I planned to replace only the one to get us home but this store didn’t have the odd size needed and I couldn’t drive 6 hrs on a spare. The mgr checked a nearby store in Surprise and said they had 3 available that fit and they would stay open until we got there. Once I got there, Jessica, was so helpful and very cheerful in her willingness to help us out. I went ahead and bought 2 tires, to be on the side, and plan to replace the other two using this same company. By far one of the best experiences, when I’ve need help on short notice, in my 65yrs on earth. Can’t recommend them enough. Thanks to all involved!
Bryan Schmidt
★★★★★
2 weeks ago
After my experience with Big Brand Tires I'm positive I've found my new go to Tire shop! Had gotten a new set of tires, brakes, pads, and alignment. I had a bad experience before with Firestone where they completely screwed me over with tires and alignment so I was a little nervous but my mechanic Cannon Kidder did a great job and I couldn't of been happier with the end result. Drove smooth and dead straight! I will be recommending Big Brand Tires to all my family members and friends. Thank you again to sales and service team for taking care of me.
Tom Athy
★★★★★
a month ago
Jeff and Jessica did a fantastic job of helping me get the tires I needed in a timely manner. Their friendly demeanor made me feel they welcomed my business! The other “BIG _” tire country didn’t seem interested. I would recommend this company very highly!
Jeff Schmidt
★★★★★
a month ago
Had a really great experience at Big Brand Tire! Jonathan, the manager, was super helpful and made the whole process easy and stress-free. He explained everything clearly, gave me fair pricing, and didn’t try to upsell anything I didn’t need. The service was fast, professional, and my car is driving smoother than ever after the new tires and alignment. If you’re looking for honest, reliable auto repair and tire service, definitely check out Big Brand Tire and ask for Jonathan. Highly recommend!
