Big Brand Tire & Service

sheldon Osborne

★★★★★

2 months ago

I was only there to repair a flat tire. I was shocked that tire repairs were free. I appreciated the 5 star service. Professional staff. I noticed how they communicated with me and the other customers before and after me. Definitely considerate and professional. Will definitely return when in need of tires or any other service

Meatimo Eaton

★☆☆☆☆

3 months ago

I recently had an appointment at Big Brand Tire, and to say I was disappointed would be an understatement. Every time I visit, it feels like they are perpetually short-staffed. My latest experience was no exception—it took ages just to get someone to acknowledge my presence. I arrived on time for my scheduled appointment, but instead of a smooth, quick service, I found myself waiting for nearly an hour before anyone could even take a look at my car. The staff seemed overwhelmed and unable to manage the number of customers, which only added to the frustration. I understand that busy days happen, but this seems to be a consistent issue with Big Brand Tire. If they can’t keep enough employees on hand to meet customer demand, the quality of service will continue to suffer. I left feeling more frustrated than when I arrived, and I've decided I won't be returning. If you value your time, I recommend looking elsewhere for your tire needs. There are other places out there that can provide better service without the long waits.

Erick Fabela

★☆☆☆☆

2 months ago

I don’t leave reviews normally but they chipped off paint from 3 out of 4 rims when installing my new tires. I had one of the tires repaired 2 weeks ago and the other shop didn’t damage them at all when removing and reinstalling the tire. Kinda annoying since i just got them powder coated. If you care about your rims look for some other place.

Dave Ferg

★☆☆☆☆

3 months ago

This was my first and last time at this location. Honestly, they seem like Honest and knowledgeable people. What they lack is communication. I was told that there was only one car in front of me so the car should be ready in two hours. Well two hours turned into four hours and four hours turned into 5 1/2. When asking for an update I get “They’re on the last two tires, so pretty soon” stuff like that. So because I was being shrugged along thinking 10-20, to another 10-20 minutes a so forth. Some plans got delayed and other plans had to be cancelled. Worst tire experience ever!

MeMyself Andi

★★★☆☆

Edited 7 months ago

Awesome group of individuals who work here. Great customer service. This is my favorite location. Unfortunately it took 3 hours to replace 4 tires, an alignment, and an oil change. (Had to wait on tires from another location due to not having the size available) There goes most of my Friday...

Noah Minskoff

★★★★★

5 months ago

Got me a set of premium tires my local dealership could not. Gave me a great discount. Tires arrived fast and they immediately let me know when they had them, got me in same day for the install and even stayed late to get it done. Rare combination of great prices, great service, and being fast. Highly recommended.

John Campisi

★★★★★

4 months ago

Brought my car to these gentlemen that have a front end issue fixed. Got a little sticker shock at first but after checking around different places realize that they were definitely the fairest. Let them do the work got the car back and they went above and beyond to make that thing run like new. Very happy with their work and with their customer relationship. Will be using them in the future.

Evelyn Ortuno

★★★★★

4 months ago

David and his team were very helpful and attentive while other Auto shops I went to woth concerns didn't offer any solutions. We truly appreciate him and his teams time for what they did today. Thank you so much!

Michael Lynn

★☆☆☆☆

a year ago

About two weeks ago maybe a little less. I took my car in for tires. While when I got there I sat around for maybe 15mins waiting for a tech to come up to the service desk while after 15mins I called. A tech answers the service phone in the shop. Doesn’t even come up to the desk. I have to tell him I’m at the front desk. It’s literally all windows how they don’t periodically check to make sure no customers are just waiting up front is beyond me. Anyway drop off my car go get it a few hours later and my rim is chipped and damaged they. They claim it was from a lug nut being cross threaded. They did not tell me they damaged my car. I walked around my car to check and found the damage. At which point I walked back in grabbed a tech and they said they would reach out to the distract manager to get it fixed while here I am calling the shop for an update and the store manager has zero idea what I’m talking about.. shocker. This is why you get receipts take pictures and document everything. Hope the shop justifies this

Julius Harrison

★☆☆☆☆

6 months ago

Was gonna give a 5 star for when Dave was there. Got brand new tires few weeks ago and was promised a free alignment if I came back in some time later. Called in advance to set an appointment and the person on the phone said they'd honor that deal and of course as soon as I show up they tell me "oh no we cant do that" and the deal is no longer honored, wasted my time and could've just told me that before I showed up to the appointment. Wouldn't trust them, ill take all my business elsewhere thank you.

Daniel Grant

★★★★★

3 months ago

Related corporately to where I take my car in California— same honest, direct and polite service in Las Vegas. If I am ever in town and need work done on my car- this is the first place I would take it.

Tim Lawyer

★☆☆☆☆

4 months ago

TOTAL RIP OFF - NOT RECOMMENDED! Went there today had 2 little lightbulbs 💡 exchanged I swear they charged me total $ 519,84 ‼️ That’s insane it was $ 333 for labor only they charge more for an hour exchanging a light bulb than a freaking heart surgeon! Absolutely ridiculous rip off, wayyyyy too expensive. Would love to attach the invoice, unfortunately won’t let me upload it, I’m sure for a reason lol . Will never go back there snd I must add, I was a frequent customer!!! They have no shame.

Steve Gamer

★★★★★

4 months ago

TJ - did a great job finding me tires on promo. Mechanics provided fantastic alignment. I will return when I need any future car services.

Kris Lemley

★★☆☆☆

4 months ago

Didn't do alignment correctly and poor customer service. Had alignment done here. Driving back home (from out of town) noticed that car was still pulling to the right. Called in, they said no worries just bring it back when you're back in town. Got back in town, they wouldn't honor fixing the alignment that was never done correctly. Attendant blamed whoever we talked to over the phone about not setting it up correctly in their system. So now we have to pay the price for their mistake.

Nick mund

★★★★★

3 weeks ago

Great price and went and picked up the tires i needed to get me out same day

Nancy Haile

★★★★★

5 months ago

My vehicle had a check engine light on. I made an appointment and went in. They did a diagnostic and figured out what was wrong. They were a big help informative and knowledgeable.

Lauri Poptart

★★★★★

6 months ago

This has gotta be the best big brand tire experiencethat I have been to the young man by the name of David is an outstanding manager I will recommend this place. To all my family and my clients in my business itself. Thank you David will be my point of contact from now on when I need something for my car. He's Very polite ..