Big City Automotive

Zachary Thomason

★★★★★

4 years ago

Kelsey and the team at Big City Auto were fantastic and as accommodating as you could ask for! I needed all 4 struts replaced on my Taurus and despite all the supply chain problems, the people at Big City Auto were able to get my parts in quite quickly! I dropped my vehicle off Sunday evening and left my key in their convenient drop box and by early Monday afternoon they were done! Great , fast service with a smile. I'll be bringing my vehicle here for any future work it may need!

Jennie Hale

★★★★★

2 years ago

Alan is phenomenal. His crew is pretty awesome, too. Outstanding customer service. You're treated with respect. If you need anything from where the rubber hits the road to under the hood, this is the place to go! Highly recommended!

Maggie Farbisz

★★★★★

a year ago

Thanks so much to the crew at Big City Auto for taking care of getting our car diagnosed and fixed so quickly. With my Bradley student ready to come home for summer, they were understanding and ready to help as quick as they could so she wouldn't be stranded at school for extra days. That is the kind of customer service we need more of! So appreciate it!

kathy pio

★★★★★

a year ago

Took my Blazer to Big City Automotive and they did an amazing job on it. Had a problem with the door,and now it's perfect. So happy with their work. Will recommend Big City Automotive to all my friends. Thanks so much.

Zack Watkins

★★★★★

a year ago

Big City Auto is one of the last few decent Car/Truck Repair shops we have here in Peoria. They did a fantastic job with putting a new cylinder head on my 2002 Chevy s10. I called a few other shops before calling Big City Auto to see if they did engine repair and the answer was a firm no. Very appreciative & satisfied with the work Big City Auto does for their customers.

Brian Carroll

★★★★★

a year ago

Honest car service! I had a drain on my car battery (an interior light was barely barely on and draining the battery). They could have taken me for a ride, but only charged me for an hour of labor, even though I think they spent more time in it than that. I would recommend this place!!!

Kelly

★★★★★

a year ago

What a wonderful shop! I called having intermittent issues with an unresponsive gas pedal and was able to drop my car off the same day. If you don't know, intermittent issues that don't trigger a check engine code are nearly impossible to find/duplicate. The following day they were able to tell me exactly what was wrong and after replacing my alternator, I haven't had an issue since! Family owned with great customer service and a genuine care for your vehicle as if it were their own. HIGHLY RECOMMEND!!!

Erik Junior

★★★★★

a year ago

I’ve only been here twice. And the first time they told me it was gonna take a week to diagnose maybe, but they ended up doing it the same day and had a diagnosis that was confirmed by 2 sources. And they did it for free because they knew I was in a bind. I recently swapped parts on a newer vehicle and had an issue arise, without taking it in anywhere, I called them and told them the symptoms and before i even finished they had the answer. And they were right. Best service ever. Allen is a great guy. The whole team is. I never recommend anywhere but here.

Alli Schmit

★★★★★

a year ago

Absolutely amazing place! Called yesterday morning because my car was leaking coolant, and Allen told me to bring my car in that afternoon and he’d take a look at it. When I arrived to drop off my car, he was so incredibly nice. As a woman the customer service at auto shops isn’t typically the best. That wasn’t an issue here! When they sent me my vehicle condition report, he was very patient with me asking questions and explained everything very well. They had my car fixed by the next afternoon, and I let him know how thankful I was for him just being kind. He let me know that they treat everyone that comes in there like family, and that nobody should be taken advantage of. I will absolutely be returning here for all of my future car issues. Thank you guys!

stewart sullivan

★★★★★

a year ago

I cannot thank Big City Automotive Alan and his crew on the prompt service that I received from them on the repairs that were done on my 2017 Cadillac XT5 I've only owned this car for 10 days and while taking my wife to Peoria for her doctor's appointment all of a sudden I had crazy messages flashing on the screen air conditioner stopped working and my coolant temperature gage stopped reading the cars temperature but no check engine light ever came on So I called Big City Automotive and Alan told me to bring it in So after my wife's appointment we went straight to Big City Automotive and since it was late in the afternoon Alan said he would get it in and see what's going on So we left our car there and got home Alan called and told me he found the failure and he would call the warranty company to get everything taken care of mind the fact I only owned the car less than 10 days Alan said that the repair will be done the following Monday or Tuesday So Alan called me on midmorning Monday and told me my car was ready and the warranty company covered everything even the deductible This company Big City Automotive is top notch on customer service, punctuality awesome service and quick turnaround So thank you Alan and your awesome crew My car is purring like a kitten You've got a new customer for life

Robert Kupper

★★★★★

a year ago

Dropped off a tire with a screw in it to have repaired. They had it done when they said they would and everyone was super friendly. Struck up a conversation with the man behind the front desk and asked him for an estimate on repairs for another vehicle and Big City was nearly half of what I was quoted from another shop. I will definitely be moving my future repair needs here!

Naomi Kis

★★★★★

9 months ago

Absolutely outstanding service! The team was friendly, honest, and went above and beyond to make sure my car was taken care of quickly. Super accommodating with scheduling. Highly recommend this shop for anyone looking for trustworthy, professional auto care!

Kendrick Nellum

★★★★★

a year ago

This place is AMAZING!!!!. They do quality work at an affordable price. They had my vehicle running like brand new in just one day, at a fraction of the cost other places wanted to charge me. I’ll definitely be returning to have any future repairs on my vehicles done here. Thank you guys at Big City Automotive.

Kalli Farbisz

★★★★★

11 months ago

I’ve gone to BCA three times now for car repairs on my old jeep. They are so kind and so helpful. I’m a Bradley student and their location is perfect, but the service keeps me coming back. I know if anything goes wrong, I can go there and not have to worry about my car. They are extremely knowledgeable. They are kind and helpful and truly want to help you and your car. The service is unbelievably fast but I never have to worry if it’s not up to par. They have helped me three times now in time crunches with no stress on me. Thank you big city automotive and Allan for all you do for the Bradley community. I will miss your wonderful service when I graduate in may! I can’t recommend this place enough.

Debbi Davis

★★★★★

a month ago

The gentleman that helped me with my windshield wiper was amazing. He got it to work for me and was very helpful and honest! Great job!

Kathryn Jason

★★★★★

3 months ago

I would recommend to anyone who is looking for great service and reasonable prices. My van is running like new. Will definitely use again if ever needed.

Michael Lewellyn

★★★★★

7 months ago

I brought my car in because I noticed a chugging noise coming from the front right wheel well. I took it in and within a day they got it diagnosed and started working on it. Replaced all four tires, pads and rotors. Everything was perfect until I noticed a shaking on the drive home. I brought it back and they got it re-balanced immediately. Staff is very friendly and helpful. Prices are very reasonable and they don’t gouge for parts/labor. I’d recommend them to anyone for any issue!