Bimmer Benz Auto Services

Steven Ridges

★★★★★

Edited 2 years ago

Some of the Best BMW/Mercedes techs in the business. I went to visit the guys today (12/29/23) to have my lower pcv turbo boot replaced after having my vacuum pump replaced at another shop (they should have seen that this boot needed to be replaced). However, I was previously told by another shop that I had to purchase the boot and the entire plastic turbo silencer as one unit ($500). Well, that was not the case. Derrick and his team replaced the boot and hose (which are also sold as a separate units $85 AND $60). I have always appreciated their work and their business ethics and honesty. They also have the most pleasant front office person ever. She is the friendliest and most knowledgeable shop assistant in Atlanta. This is a place where customer service is a major priority! If you need general work on your BMW or Mercedes, this is the place to go. They have a customer for life as I have been dealing with this team for almost 15 years.

Dontavia Kasey

★★★★★

a year ago

Excellent customer service. The receptionist at the front desk is always pleasant and helpful. The repairs are completed in a reasonable time and at a reasonable price. The mechanics are professional and willing to answer your questions. I would recommend.

Jasmine Walker

★★★★★

Edited 3 years ago

I am sooo happy my husband found this place. Father and son ownership. My first experience here was very professional. Services were completed quickly. They were informative on what my SUV needed and is much more cost efficient than the Mercedes-Benz dealership for service. They also have all the equipment and computers that MB uses. They have earned my business so far. I love consistently good service. I hope that they stay this way. I will recommend anyone who has a MB to check them out.

Marcel Dozier

★★★★★

2 years ago

I spoke with Derrick to schedule the appointment, he got me in the next day. I was on time and they got me out in about an hour. The customer service from the front desk was exceptional. I watched how she spoke with her customers with care and respect. Outstanding service and outstanding customer service!!!

pat sam

★☆☆☆☆

3 years ago

I am only giving this place one star because I don’t have the option to give zero stars. My son took his car to the shop for alternator issues he is 18 years old and does not have knowledge of cars. He was told the car was being serviced for $113 he was under the impression that it was a simple wire issue that needed to be fixed. My son spoke to this establishment more than once and confirmed a $113 price. No one called my son to confirm the cost of the work that was being done and upon arrival to pick up his car he was given a $1000 bill. When my son initially told me the cost of fixing his vehicle I was skeptical myself and asked him several times if he was sure, he assured me this is what he was told. I’m not as upset at the lack of communication as I am with the treatment of my son by the manager at this place. My son informed me that he was belittled and ridiculed which is highly unprofessional and unwarranted. How about the manager take time to educate someone who obviously doesn’t understand anything about cars as opposed to copping an attitude and making him feel small. I will ensure that the bill gets paid, I can afford it, but I will be sure let everyone in my network of co-workers, friends and family know never to patronize this place.

Harry Cousins

★★★★★

3 years ago

Suggest you make appointment. When I enter. I was greed by receptionist, .Did not have to wait. Car was immediately given to service technician as she explained details of the transaction. Waiting area was compatible, with coffee. After completion of service was able to speak to owner of the business (Mr Campbell). Very knowledgeable on Benz and BMW. Very pleased with customer service. I would recommend. Very good Doctor for your baby.

Hollywood

★☆☆☆☆

a year ago

I see now they are no longer Bimmer and benz because yall have been tearing people's cars up slowly... As much as you pay for a foreign car to have these people lie about what's wrong with your car. I have been going there since 2018 and stop because I'm always back her every 3 months for something. I realized now by going to an authorize BMW mechanic what was really going on. GOOD LUCK going here!!!Never again!!!

brooke walker

★★★★★

11 months ago

The service was amazing and I will be back! Thank you for the quick attention. No complaints at all! The most professional mechanic shop I have ever experienced!

Leslie V.

★★★★★

10 months ago

This place was recommended to me by ppl on the neighborhood app— All I’m going to say is they did not disappoint!! From the above and beyond customer service to the actual servicing of my vehicle (BMW) I was completely satisfied. Definitely will be my new place to service Both my vehicles!!!!

W L Jr

★★★★★

11 months ago

Great company! My past dealership recommended them. They really exceeded my expectations. The customer service was great. I plan to follow with future repairs. I plan to be a repeat customer. Thank you for the exceptional experience. 👍🏾

Sam Dunham

★★★★★

a year ago

When it comes to auto services people are skeptical about mechanics and their experience. I mean what do you expect when it comes to paying for a service? You get what you pay for. Bimmer Benz addresses those concerns with professional courtesy and labor at a reasonable amount. Bimmer Benz not only walks you through the issues at hand when it comes to your vehicle but they break it down starting with the most important fix to least. I recommend this location because it’s not just about them receiving payment for maintenance but also providing a service in an honorable way. You can tell a lot about a business by the way they carry themselves. They take away that fear of being finessed.

A Walton

★★★★★

5 months ago

They have a customer for life! From customer service, to pricing, to car service, everything was spot on! Not to the mention the cleanliness of the lobby area and the garage area! I trust them with my car. 🚗

BRAIDSBY SAFARI

★★★★★

a year ago

I had an amazing experience at Bimmer Benz Auto Service! From the moment I walked in, the customer service was exceptional. The team was friendly, knowledgeable, and took care of everything with professionalism. Their expertise with Mercedes vehicles is unmatched, and they made sure my car was in top shape. I was in and out quickly, and the whole process was smooth and hassle-free. Highly recommend!

Roosevelt Thigpen

★★★★★

6 months ago

Hello All, I don't know who needs to hear this, but it was placed on my heart to share this with you (especially the Military Veterans). As a double BMW owner, I have been searching for a local repair shop that (1) wouldn't rob me blind and (2) who was affordable, professional, and super responsive. I found all of that and then some with this repair shop. Check them out!!! You won't be sorry!

Anshu Tiwari

★☆☆☆☆

5 months ago

I went to this auto repair shop for an oil change and brought my own oil. They didn’t let me watch or check while they were changing it. After I got home, my car started running rough, stopping and starting. I had to go to another shop to fix the problem and spend more money. I recommend going to a better auto repair shop instead.

Z Kiki

★☆☆☆☆

Edited 3 months ago

Update: No response or resolution from the shop Following my previous review, I want to note that I have still received no response, follow-up, or attempt to resolve this issue from the shop. To clarify the timeline: • I paid over $2,000 for a coolant leak repair • I was told the issue was fully fixed • Within 18 days, the coolant completely leaked again • I contacted the shop promptly and was dismissed • I then left an honest review — which has also been ignored At this point, this is no longer just about a repair issue, but about lack of accountability and after-service responsibility. I am sharing this update so future customers are aware that if a problem arises after service, there may be no support or resolution. I trusted this shop assuming it operated with integrity. I urge the management to review Jerel’s actions and ensure this doesn’t happen to other customers

Peter

★★★★★

a month ago

This place is highly recommended. They’re honest, quick, and professional. They did a Mercedes GLC all fluid flush and oil cooler replacement. They didn’t waste my time or money, and the work was done quickly and efficiently. If you’re looking for a reliable and trustworthy auto repair shop, this is the place to go.